Showcase Honda Service

Ix-chel B. 

on Yelp

6 months ago

I went to the dealership to get numbers for a car, and everything was going smoothly until the car salesman made a comment that quickly shifted the conversation to something unrelated and rather unsettling. He mentioned the Illuminati. This made me so uncomfortable that I had to leave. After I declined the offer, the salesman continued to follow me out. I asked for my keys, and he then involved his manager. I asked for my keys again and walked out due to the way he was pushy and made me uncomfortable. It's sad because I almo... read more

Jim L. 

on Yelp

6 months ago

Be aware there's a junk fee of a 3% surcharge on credit card transactions, which is a fee larger than a typical credit card merchant transaction fee that they have to pay (usually around 2%). It is not a charge from the credit card company and it is not illegal in AZ, though it is illegal in other states. There may be federal legislation that will make such surcharges more common, and cause a reduction or elimination of credit card rewards programs, but the best way consumers can protest is by not doing business with compani... read more

Rose S. 

on Yelp

7 months ago

I had a recall on my 2024 Honda CRV. I made appointment to get it done and my oil changed on Monday at 8:00am. Honda called at 7:30am saying they did not have the part for the recall. SI I will get oil done and have to go back when the part is in. 

Amber A. 

on Yelp

7 months ago

First of all, I want to say my salesman Isaiah was great. I didn't have a problem with him. I've purchased 2 cars in the past, not from here. I decided to purchase one from Showcase because they had exactly what I wanted. The problem I had was in finance with a man named Trey. I don't know who the f does the training for finance, but definitely needs to change how they go about things. I was quoted 390 for my payments which was a little higher than what I paid for my old car, but I agreed to it. We get into finance and he ha... read more

Esmeralda R. 

on Yelp

7 months ago

I had a great experience buying the car but there is an open recall on my vehicle I've been trying to get support as it's a safety concern and after multiple attempts of contact I have yet to be helped. I will update if showcase Honda ever contacts me back on this issue. 

Ashanti J. 

on Yelp

8 months ago

It is absolutely unacceptable how this dealership takes care of their guests. I waited 4+ hours alone for my car to be towed to a safe location at night. Next, I explained throughly what I wanted done to replace my car keys and not pay extra since I have another one on hand. The service department ignored & gave false information to where I MUST pay $320 with guarantee I didn't have to. In addition, they charge for storage for your vehicle. The service department is very unreasonable, lacks in understanding for young women ... read more

Jim J. 

on Yelp

8 months ago

Horrible interaction with members of sales team. Absolutely did not listen to what I had told them. They have to do a lot better than that to get my business. 

Caitlyn I. 

on Yelp

10 months ago

This place will take advantage of you if you're not careful. I'm not sure if it's because I'm a woman or because I'm not well-versed in cars, but I came in on 9/7 for a timing belt replacement (which I now regret not getting a second opinion on). After I politely declined their overpriced recommendations, my car suddenly broke down. When I had it TOWED back, they claimed there were 8 major issues with my car, amounting to $3,000. Before that, I had never seen a single warning light on my dashboard, but now all the lights wer... read more

Dodger G. 

on Yelp

10 months ago

This is my 2 nd review on the same Tahoe 2021. Yes they replied after my review Sean called me we scheduled a service appointment. I again had to take more time from work to take it. Dan assisted me there very nice gentleman. Again nothing was wrong with the car. I told them that oil and fluids were not topped off when I purchased the truck so they did that " AT NO CHARGE " lucky me. Took my truck exactly 1 month from the day I purchased it. 2 lights came out a few days later I called back Sean called me I explained he said... read more