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Solis Mammography, a department of Medical City Plano
- Diagnostic Imaging
- Plano, TX
About this business
Location details
3801 W 15th St, Suite 150A, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 4:30 p.m. | |
| Tue | 7:00 a.m. to 4:30 p.m. | |
| Wed | 7:00 a.m. to 4:30 p.m. | |
| Thu | 7:00 a.m. to 4:30 p.m. | |
| Fri | 7:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have had my exam there for over 10 years. I had an appointment today. Solis is about 60 miles from my home. I get there after driving on the hwy in the rain for the lady to tell my they stopped taking my insurance in march. My appointment was made 12 months ago. No one could pick up a phone and call me. I will find another office who has the professionalism to take the time to call there patients if something changes.
Business response:
Thank you for your feedback. We would like to look into this matter. Please send an email with your full name, phone number and location you visited to feedback@solismammo.com. Once we receive this, we will have someone contact you. Thank you.
They have cancelled my appointment for annual mammogram and ultrasound 4 times due to lack of medical staff. They cancel on the same day and this has happened four times, which is unacceptable. I will be looking elsewhere and will let my ObGyn know.
Business response:
Thank you for bringing this to our attention. We’re sorry to hear that you did not have a positive experience with us. We take patient feedback very seriously and will share this with the appropriate teams.
not at all good.. they have cancelled the appointment without being informed and surprised me on the day of appointment. very disappointe.
Solis Mammogram made a basic medical process unnecessarily stressful. I received an email saying my results were ready, but the system did not recognize my date of birth so I could not access them. I sent several emails asking for help and received several automatic responses but none included a solution or my results. I searched for a phone number and every option sent me to automated answers that redirected me to the same landing page. I found numbers for finance, marketing, press, everything except customer service. I fin... read more
Awful experience! I complained to a manager after being mistreated by a technician during the exam to the point that it was actually abusive and really disturbing. I was bruised for a week afterward, and nobody ever reached out to check on me or apologize. There was zero empathy, which is so important and sadly so rare among the technicians who do these exams, and it honestly felt like the lady didn't even want to be there, like she was working for free. Disappointing. We need new clinics that can compete, with professional... read more
Do not recommend, they are using unreliable pathology lab it's been over 10 days for the biopsy results to be delivered to me doctor and every day count and they keep giving vague answers. I really think they lost my biopsy sample.
I have had more trouble getting films of my mammograms! i filled out the form called every week and they still havent sent films from previous years. I had breast cancer years ago so I stayed with St Davids Breast cancer for over 20 years. Then Solis Mammography took it over. They are so rude, disorganized and uncaring! I wanted to pick my films up before I had another biopsy and they said it would be another 15 days wait, because my other form had expired ( I filled out the form 6 months ago). They live up to t... read more
Ever since this company (progressive radiology) was bought out there is no help at all. I am pointed to a 3rd party billing company that I have spoken with every 2 weeks since May. My screening breast ultrasound was run as a diagnostic so they can get paid more. Never mind it was screening. They used the incorrect cpt code so they can get more money. Well, the coverage is different and not covered as a preventive screening any longer although it was ordered as a screening. Just so they can get more money. Never mind the pati... read more
I went in to the Hurst location Oct 2024 for a routine annual exam that ins covers 100%. Before even being seen they get your ID & ins at check-in. June 2025 I get a call from a collection agency for that routine visit that ins should have covered 100%. I NEVER RECEIVED A BILL OR CALL FROM SOLIS ABOUT INSURANCE ISSUES. Nothing. Nada. I call and was told they had the wrong info, so I gave it again. Then another collection call. I call back and was told they didn't even have ins info for me, so I provided it again. Then ano... read more
Frequently asked questions about Solis Mammography, a department of Medical City Plano
How is Solis Mammography, a department of Medical City Plano rated?
Solis Mammography, a department of Medical City Plano has a 4 star rating with 550 reviews.
When is Solis Mammography, a department of Medical City Plano open?
Solis Mammography, a department of Medical City Plano is closed now. It will open tomorrow at 7:00 a.m.