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Solis Mammography, a department of Medical City Plano
- Diagnostic Imaging
- Plano, TX
About this business
Location details
3801 W 15th St, Suite 150A, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 4:30 p.m. | |
| Tue | 7:00 a.m. to 4:30 p.m. | |
| Wed | 7:00 a.m. to 4:30 p.m. | |
| Thu | 7:00 a.m. to 4:30 p.m. | |
| Fri | 7:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Yes ladies, this place is for mammograms. This place has the utmost in customer service. They must drill it into the workers heads. Everyone you come in contact with is not rushed, has a smile, and treats you like a human (not a number). The wait time is not long (I had an appointment) the facilities are clean. They give good instructions on where to change clothes and where to go (you are never lost). When you leave they ask you to take a survey (that is how much they care). They worked well with my doctor on the results.
Extremely unprofessional, the technician who performed the ultrasound told me I had cancer and walked out to get the doctor. She left me by myself for almost 10 minutes! The doctor came in like she was in a rush, she was Asian and seemed not to care the least about the diagnosis, like it's "one more" and who cares? I was overwhelmed with no one to be with because obviously they don't allow spouses to go back with you. I had only an ultrasound but they billed the insurance for both, an ultrasound and a mammogram. As you walk ... read more
For the past 3 years including now I have been sent to collections for insurance that has not been submitted correctly. I even spoke to them when I checked in on Aug 9 2025. My insurance was never submitted per the debt collector. It's disappointing that I have to do this every year.
Business response:
Thank you for your feedback. We would like to look into this matter. Please send an email with your full name, phone number and location you visited to feedback@solismammo.com. Once we receive this, we will have someone contact you. Thank you.
Do Not ever use their services. They are in the habit of billing additional costs to their patients who are 100% covered by insurance that we work hard to pay for in order to get good Healthcare. This is my last mammogram with Solis and I will add my complaint along with many others to the BBB and the Attorney General office. This should be brought to the attention of the local media.
Business response:
Thank you for your feedback. We would like to look into this matter. Please send an email with your full name, phone number and location you visited to feedback@solismammo.com. Once we receive this, we will have someone contact you. Thank you.
This was my first visit to this facility after my primary care provider ordered both a mammogram and a bone density exam. As someone who has never had these tests before, I scheduled what appeared on the website to be two separate appointments one for each service. There is no clear explanation online that booking a mammogram automatically includes a bone density exam, which understandably led to confusion. Upon arrival, I was called back by a staff member (she has a strong accent) whose behavior was shockingly unprofession... read more
Business response:
Thank you for your feedback. We would like to look into this matter. Please send an email with your full name, phone number and location you visited to feedback@solismammo.com. Once we receive this, we will have someone contact you. Thank you.
I have had my exam there for over 10 years. I had an appointment today. Solis is about 60 miles from my home. I get there after driving on the hwy in the rain for the lady to tell my they stopped taking my insurance in march. My appointment was made 12 months ago. No one could pick up a phone and call me. I will find another office who has the professionalism to take the time to call there patients if something changes.
Business response:
Thank you for your feedback. We would like to look into this matter. Please send an email with your full name, phone number and location you visited to feedback@solismammo.com. Once we receive this, we will have someone contact you. Thank you.
They have cancelled my appointment for annual mammogram and ultrasound 4 times due to lack of medical staff. They cancel on the same day and this has happened four times, which is unacceptable. I will be looking elsewhere and will let my ObGyn know.
Business response:
Thank you for bringing this to our attention. We’re sorry to hear that you did not have a positive experience with us. We take patient feedback very seriously and will share this with the appropriate teams.
not at all good.. they have cancelled the appointment without being informed and surprised me on the day of appointment. very disappointe.
Solis Mammogram made a basic medical process unnecessarily stressful. I received an email saying my results were ready, but the system did not recognize my date of birth so I could not access them. I sent several emails asking for help and received several automatic responses but none included a solution or my results. I searched for a phone number and every option sent me to automated answers that redirected me to the same landing page. I found numbers for finance, marketing, press, everything except customer service. I fin... read more
Frequently asked questions about Solis Mammography, a department of Medical City Plano
How is Solis Mammography, a department of Medical City Plano rated?
Solis Mammography, a department of Medical City Plano has a 4 star rating with 635 reviews.
When is Solis Mammography, a department of Medical City Plano open?
Solis Mammography, a department of Medical City Plano is open now. It will close at 4:30 p.m.