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South Bay Hyundai
- Automotive
- Torrance, CA
About this business
Location details
20433 Hawthorne Blvd, Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 8:00 p.m. |
Went in for a recall on a 2022 Hyundai ioniq5 for a Went in for a recall on a 2022 Hyundai ioniq5 for a update they declined to provide me with a loaner giving me the excuse that there were 20 customer ahead of me requesting one , Hyundai knew that there was a Recall and should have prepared for this but obviously they were not ! They did provide me with a Uber to my office however they refused to send one to pick me up from my office to pick up my car , this time the PATHETIC EXCUSE they used was that I was OUTSIDE their se... read more
Business response:
We're very sorry to see the low rating and to hear about your experience. Our team consistently strives to provide our customers the best possible customer service, and we're sorry we missed the mark. We understand your frustration at dealing with the Corporate claims department and hope your claim will be resolved soon.
I've had better experiences at this dealership. I've had better experiences at this dealership....3 hours waiting for oil/car wash. I had appt Service called my home when SUV ready why?? wasted 30 minutes was in waiting room!!I went to service to see when it would be ready and tole it was done 30 minut6es ago AND they called wrong number at my home not my cell phone that I gave them when I arrived
Business response:
We're very sorry to see the low rating and to hear about your experience. Our team consistently strives to provide our customers the best possible customer service, and we're sorry we missed the mark. Thank you for bringing it to our attention so we can address it and make sure it doesn't happen again.
Came to them with a problem that seemed to involve fuel Came to them with a problem that seemed to involve fuel pump intake and inability to accelerate consistently...they (correctly) noticed I was due for an oil change...a day later they drove the car around and couldn't find the issue. On the drive home, I felt it again. Not even sure if they tried to diagnose what I identified as the problem. Fixing it with another mechanic.
Business response:
Thank you for your feedback. We understand your frustration that we were unable to recreate the issue while your vehicle was with us. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par.
The drive up line for service was long and took a The drive up line for service was long and took a considerably long time to finally get to the front. There was no 'appointment' line for those that did make an appointment.
Business response:
Thank you so much for your valuable feedback. We'll be sure to use it as part of our continuous improvement training with our staff and appreciate your suggestion.
They took forever. They took forever. And I waited 20 mins for someone to bring my car after.
Business response:
I am sorry to hear your experience was not a positive one. This is not characteristic of our team or the service we strive to provide. We appreciate your feedback as we are always looking to improve and will be discussing it at our next staff meeting.
Service representatives are great as usual. Service representatives are great as usual. Pertaining to service performance is fair, often I feel like my vehicle is either rushed or not look for thoroughly since my car is older in my opinion. I still have an annoying breaking noise after my brake service. Came back and tech said the car fine. After that last visit vehicle has 3 out of 4 wheel locks on my vehicle.
I dropped my car off for repairs and after 2 week nothing I dropped my car off for repairs and after 2 week nothing was done. When I called to get information I was put on hold repeatedly. No one ever called me back after I requested a manager even. All I wanted was some an explanation of what the service center found . The service rep Andrew could never give me an update and after a while he became frustrated with my calls and never called me back. I eventually made my way there and picked up my car with the same problem it... read more
Business response:
We're very sorry to see the low rating and to hear about your experience. Our team consistently strives to provide our customers the best possible customer service, and we're sorry we missed the mark. Thank you for bringing it to our attention so we can address it and improve our communication in the future.
When I arrived I was asked how many miles I had, I said When I arrived I was asked how many miles I had, I said don't know, probably 22,000 thinking someone would have checked. That did not happen now my mileage is off from the service ticket. Also technician could not find problem, but soon as a I drove it off the lot I heard the problem again
Business response:
Thank you for taking the time to let us know about your experience. This is not the service we strive to provide and we appreciate your frustration that we could not recreate the problem during your visit. We appreciate your feedback as we are always looking to improve and will be discussing it at our next staff meeting.
I received several emails saying that I needed a recall I received several emails saying that I needed a recall service and ordered an oil change to receive this service, but after I left the car, I waited for 2 hours, and I asked after 2 hours, and they said it would take another 2 hours, so I couldn't wait any longer. I asked to cancel it, and they replied that they would check it, and they said that the service was already completed 5 minutes later. What's more absurd is that they say that my car has already completed the... read more
Business response:
Kishul, we are sorry to hear that your experience with us was not positive. Sometimes communications between departments can be inadequate and errors can be made. We understand your frustration. Please know you can always check your open recalls online at https://autoservice.hyundaiusa.com/campaignhome
Frequently asked questions about South Bay Hyundai
How is South Bay Hyundai rated?
South Bay Hyundai has a 4.6 star rating with 7,617 reviews.
When is South Bay Hyundai open?
South Bay Hyundai is open now. It will close at 9:00 p.m.