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South County Lexus
- Car Dealers
- Mission Viejo, CA
About this business
Location details
28242 Marguerite Pkwy, Mission Viejo, CA, 92692, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
They were trying to sell service to my wife that clearly did not have to done,
Good person who set up service, however, follow through of person who actually did the work was not stellar. Had to bring car back as sensors not working which should have been technician responsibility
They did not listen to me. Requested that they do NOT wash car asked several times had them write it on paperwork and they did not follow instructions. Then did nothing to make it right.
Business response:
We apologize for not following your instructions regarding the car wash. We take your feedback seriously and would like to discuss this matter further. At your earliest convenience, please contact Jeff Helton, Sales Manager, at 949-347-3500 to discuss this further.
I'm not sure the car really needed service. They didn't even change the oil.
Business response:
Thanks for your feedback. We appreciate your thoughts on the service you received. Our team aims to provide thorough evaluations, and sometimes recommendations may vary. We're glad you're enjoying your car and hope to see you again!
They attempted to upsell an unnecessary alignment and then informed us that credit card payments were only allowed for services totaling $500 or more. No other dealership enforces such a ridiculous policyclearly a tactic to offset their own costs. Absolutely absurd.
Not happy. They said the rattle was from my visors which is hard to believe. Let's see when new ones are installed. Car was supposed to be washed when I picked it up and it was not.
Business response:
We understand how frustrating it must be to deal with a persistent rattle in your vehicle, especially when the cause seems unlikely. Rest assured, our team is committed to thoroughly addressing this issue when the new visors are installed. Additionally, we regret that your car wasn't washed as promised. This falls short of the standard of service we strive to provide, and we appreciate you bringing it to our attention. If you have any further concerns or questions, please feel free to reach out to Roy Tunno, our Fixed Operat... read more
I was disappointed that my Lexus service schedule prior to come into this dealer was not available and we're not available in the detail needed. This is not new, but what lexus generally charges for basic service is significantly higher than other service stations and other dealers
Business response:
Hi there, we appreciate your feedback and understand your concerns about service scheduling and pricing. We're committed to providing quality service and will work on improving these areas. Thank you for sharing your experience, as it helps us enhance our customer care.
Why hasn't my car been service for the recall that is well over a year old? I'm not getting any answers. The car is obviously dangerous to drive. Requesting a response again
Business response:
We understand your frustration and the importance of addressing recall-related concerns promptly. We take safety issues seriously and understand the urgency of getting your vehicle serviced for the recall. To help resolve this as quickly as possible, we recommend reaching out to Roy Tunno, our Fixed Operations Director, at 949-347-3500.
The quoted price online for the 6 months service is a lot lower than what I've ended up paying, without doing any repairs.
Business response:
Hi there, thank you for your feedback! We strive for transparency in our pricing and appreciate your insights. We'll review our online pricing to ensure it reflects our service accurately. Your satisfaction is important to us, and we hope to serve you better in the future!
Frequently asked questions about South County Lexus
How is South County Lexus rated?
South County Lexus has a 4.7 star rating with 6,112 reviews.
When is South County Lexus open?
South County Lexus is closed now. It will open at 8:30 a.m.