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South County Lexus
- Car Dealers
- Mission Viejo, CA
About this business
Location details
28242 Marguerite Pkwy, Mission Viejo, CA, 92692, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
Even though I had an appointment at 10 AM, it took them a long time to check me in and they switched me around to two or threedifferent advisors. Once I got checked in there was zero communication. It took them too long to do a simple service!
Business response:
We understand how frustrating it can be to wait and be transferred between advisors, especially when you're expecting a quick and smooth process. Your feedback is valuable, and we're addressing this issue to improve our service moving forward. If you'd like to discuss this further or have any concerns, please reach out to Roy Tunno, our Fixed Operations Director, at 949-347-3500.
Paid $1200 for a new radio that was completely defective; ie: broken knob, scanning for stations didn't work and presets didn't work. And I was charged $157 over the estimate paperwork stated
Business response:
It's concerning to hear about your experience with the radio replacement and the discrepancies in the pricing. Ensuring our customers receive quality service and products is a top priority, and we regret that your visit didn't reflect that standard. To address this matter thoroughly, we encourage you to reach out to Roy Tunno, our Fixed Operations Director, at 949-347-3400.
I was NOT updated in a timely manner on the status of my routine service. I drove back to the dealership from Buena Park at the time my service was scheduled to be completed. As I exited the freeway in Mission Viejo, Alex called to say that the repair technician needed as least another two hours to complete the service. When I asked Alex why did it take 9 hours to complete the service he said that the mechanic bounces from one car to another to complete other repair jobs. I finally received my car 9.5 hours later. Everyone w... read more
Business response:
We understand the importance of timely communication and completing services as scheduled, and we regret that we fell short in both of these areas. We are committed to improving our processes to ensure this doesn't happen again. To address your concerns further and to discuss how we can make things right, please reach out to Roy Tunno, our Fixed Operations Director, at 949-347-3400.
For the amount of money you spend, they offer less customer service.. service for both Toyota and ford, our other two cars offer Uber or car service- Lexus? No!
Business response:
We understand that part of providing a premium experience includes meeting service expectations, especially when it comes to transportation options. We're always looking to elevate the customer experience, so hearing that our current offerings didn't align with what you receive at other brands is important to us. For further assistance, please reach out to Roy Tunno, our Fixed Operations Director, at 949-347-3400.
Left dealership missing two tire valve caps
Business response:
It's important to us that every detail of your visit is handled with care, and we apologize that your vehicle left without both tire valve caps in place. Please reach out to Roy Tunno, our Fixed Operations Director, at 949-347-3400 so we can address this directly.
I recently had a very disappointing experience with Service Advisor's Hassan at Dealership South County Lexus. Unfortunately, I feel compelled to share my experience to help others avoid similar issues. During my last three visits, I was informed that my transmission fluid was urgently needed to be flush (replace 100%). Trusting the advisor's expertise, I agreed to the recommended services. However, after consulting with the mechanic, I discovered that many of the suggested services are unnecessary at my vehicle and are done... read more
Business response:
Vasi, if you would like to discuss your experience further to address your concerns. Please reach out to Roy Tunno, our Fixed Operations Director, at 949-347-3400.
Mr.Cruz was not representative of the level of customer service experience I have been receiving from this location. Despite the fact I received a card in the mail that explicitly stated that one of the items I would receive is a loaner vehicle, Mr. Cruz stated that the service I was scheduled for did not typically receive a loaner car???? I have always been given a loaner vehicle. Then when I presented that ever since I received the vehicle it has pulled to the left, he said that if I waited a few more days or miles I would... read more
Business response:
Our team is committed to providing a consistently high level of service, and we're concerned to hear about the challenges you encountered. It sounds like your expectations around receiving a loaner vehicle and support for your alignment concerns were understandably high, particularly given the communication you received and past interactions. To ensure we address these concerns fully and prevent similar issues in the future, we encourage you to reach out directly to our Fixed Operations Director, Roy Tunno, at 949-347-3400.
Didn't ask me a lots of things or offer me to do this or that which is I hated so much when they're always offering things and you don't agree with it..
Business response:
Thanks for your feedback! We're glad you appreciated the straightforward approach. Our goal is to provide a seamless experience without overwhelming options. Your insights help us improve, so we truly appreciate you sharing your thoughts!
Since I purchased a 2024 3000ES h as a fleet vehicle with 7k miles, the dealer never removed vehicle from fleet status, I and my salesman have tried several times with no luck, extremely frustrating since the info system remains locked to me.
Business response:
Thank you for your feedback! We understand the frustration with the fleet status issue and are committed to resolving it. Your experience is important to us, and we're here to help get this sorted out.
Frequently asked questions about South County Lexus
How is South County Lexus rated?
South County Lexus has a 4.7 star rating with 6,112 reviews.
When is South County Lexus open?
South County Lexus is closed now. It will open at 8:30 a.m.