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South County Lexus
- Car Dealers
- Mission Viejo, CA
About this business
Location details
28242 Marguerite Pkwy, Mission Viejo, CA, 92692, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
Poor customer service, not transparent on pricing whatsoever. Something there has changed in management, not for the best!
Business response:
We strive for transparency and excellent service in all our interactions, and it's concerning to hear that we fell short of those expectations. We appreciate you bringing this to our attention, as we take all feedback seriously. At your earliest convenience, please contact Roy Tunno, our Fixed Operations Director, at 949-347-3400 to discuss this further.
Horrible I will change dealership place next time I have to do any service to my car, they ignored me while I was there they make me wait for 2 hours with out telling anything when they promised to b out there in an hour I have to find some one by yelling who could help me never ever going back again.
Business response:
Thank you for sharing your experience with us. We sincerely apologize for the poor service you received during your visit. It's completely unacceptable for you to have been left waiting without any updates, and we understand your frustration. We take this feedback seriously and would like to address your concerns directly. Please reach out to Roy Tunno, our Fixed Operations Director, at 949-347-3400. He would appreciate the opportunity to discuss your experience and work towards a resolution. Thank you for bringing this to o... read more
they were very expensive repairs
We are still waiting for the rearview mirrors to be finished to operate properly!
I decided to purchase my leased 2020 RX450H at the end of lease. The dealership treated the process as if I bought their stocked used car. Although the Lexus Financial quoted my payoff balance was $26,491.80, the dealership's paper indicated the "Cash Price Vehicle" was $27,486.80, which was $995.00 higher than the quoted payoff balance.
Business response:
We apologize for any confusion and frustration you experienced during the purchase of your leased vehicle. Your feedback is important to us, and we want to ensure that we address your concerns promptly. At your earliest convenience, please contact Jeff Helton, our Sales Manager, at 493-347-3400 to discuss this further. We are committed to resolving this issue and providing you with the best possible service. Thank you for bringing this to our attention.
Ice experience, but cost way too much :-(
I had An appointment confirmed for June 1 atAM with a friend for a scheduled test drive, only to be told the vehicle might have been sold. As we waited I noticed someone with a battery jump pack and jokingly suggested the cars needed jump-starting before being sold. After purchasing my car and driving home, it wouldn't start when I tried to move it. A message indicated a low battery, and AAA diagnosed it as defective, just two hours after my purchase. Three attempts for a resolution ignored.
The service itself was very good, but I don't like the new set-up for waiting guests. There used to be tables and chairs where people could do work while they waited for their cars. Those tables and chairs are gone, and looks like more couches have been added. I probably had to wait about 2 hours for my car (I got their a bit early, not a big deal), and had to try and work on the couch - I saw two other persons with their laptops out trying to balance them on the arm rest as well.
Business response:
We're thrilled to hear that your experience has been positive so far. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts.
They normally do a great job, but said they are unable to install CarPlay in our car . It's hard to believe they cannot upgrade a $65,000 car to use CarPlay ? What kind of software are they using ? Extremely disappointed.
Business response:
We'd like to investigate this. Please reach out to Roy Tunno, our Fixed Operations Director, at 949-347-3400 to discuss this further.
Frequently asked questions about South County Lexus
How is South County Lexus rated?
South County Lexus has a 4.7 star rating with 6,112 reviews.
When is South County Lexus open?
South County Lexus is closed now. It will open at 8:30 a.m.