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South County Lexus
- Car Dealers
- Mission Viejo, CA
About this business
Location details
28242 Marguerite Pkwy, Mission Viejo, CA, 92692, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
The service was excellent and Scott Monge has always been top notch. The new problem is that management has started to bring the finished cars to a line upfront. If I'm not out there instantly, then the car is pulled around again. My car was started no less than 5 times while I was investigating future service needs. This new procedure is not an improvement but an annoyance. It should go back to the previous method of just parking finished cars and let the customer go to his car when finished.
Business response:
Thanks for taking the time to write a review! We're thrilled that you enjoyed your experience with our business and we would be happy to assist you again in the future. Please feel free to contact us at anytime with any further questions or inquiries.
Difficult communication and a frustrating post-purchase experience make this dealership hard for me to recommend to friends and family.
Business response:
We apologize for any miscommunication with our team, we'd like the opportunity to assist where we can. At your earliest convenience, please contact Jeff Helton, Sales Manager, at 493-347-3400 to discuss this further.
I was pressured into a lease of a 2023 RZ with multiple discounts. I was given no instructions on how to operate the charging of the car, where the electrical wire even was, how to charge it and options on the charging. Brought it back in less than 20 hours and had driven less than 20 miles. The dealership was uncooperative with my plight even after a 30 year history of buying & leasing Lexus cars. Beware they are trying to get rid of these EVs that hold less than 180 miles on a charge.
Business response:
Please out to Jeff Helton, our Sales Manager, at 493-347-3400 at your earliest availability.
I was told there would be a carwash and vacuuming as part of the service. It didn't seem like that happened
Business response:
Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs.
Service advisor didn't provide detail breakdown of car issues and cost to fix it. Was just a given a quick verbal advisement of car issues. I also didn't get a check list of services performed by the technician like I used to before. For the money I paid for oil change and lack of service, I am better off going to a local mechanic shop. Disappointing.
Business response:
We're a bit confused by this as it is procedure to relay our inspection report, recommendations, as well as a physical or digital copy of that report. Please reach out to Roy Tunno, our Fixed Operations Director, at 949-347-3400 to discuss this further.
Overpriced, Phony Prepaid Contract Maintenance signed at Finance when I purchase the car. Had to cancel after 3 months of not having my maintenance recorded and understand was not as promise all included services and parts.
The technician removed our cars radiator cover which has 14 pins to hold it in place breaking 10 out of the 14 and didn't even replace them. Could not find or fix the noise coming from the idler pulley, and the fan belt. Had to take the car back 2 weeks later to tell them what to replace. When we got the car back the second time at the shop I noticed a rattling coming from under the hood, when I got home they hadn't closed the hood of the car it was only closed to the safety part of the latch, once I opened the hood the tech... read more
Business response:
We're disappointed to hear this feedback and we'd like the opportunity to speak with you directly about this. Please reach out to Roy Tunno, our Fixed Operations Director, at 949-347-3400 to discuss this further.
They damaged my car and I talked to This manager actually general manager he promised me to take care of it, but nothing happened so far this is not what I was expecting from Lexus
Business response:
We take damage claims very seriously and we want to look into this directly with you. Please reach out to Roy Tunno, our Fixed Operations Director, at 949-347-3400 to discuss this further.
Over priced, and didn't do the service properly
Business response:
Please reach out to Roy Tunno, our Fixed Operations Director, at 949-347-3400 to discuss any questions or concerns regarding your service appointment further.
Frequently asked questions about South County Lexus
How is South County Lexus rated?
South County Lexus has a 4.7 star rating with 6,112 reviews.
When is South County Lexus open?
South County Lexus is closed now. It will open at 8:30 a.m.