This profile has been claimed by the business owner or representative.
South County Lexus
- Car Dealers
- Mission Viejo, CA
About this business
Location details
28242 Marguerite Pkwy, Mission Viejo, CA, 92692, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
My salesman was nice and pleasant but they are a non-negotiating dealer, but then you get sent into the office of the financial guy who really wants to sell you that warranty! I didnt really need a warranty and I said so and he pressured me and I ended up buying it. This is negotiation at its worst and I was disappointed in this dealership and for their negotiations, which they say, dont happen! Ha!
Business response:
We're disappointed to hear this feedback as we strive to be transparent as well as deliver excellent customer service. At your earliest convenience, please contact Jeff Helton, Sales Manager, at 493-347-3400 to discuss this further.
all of the staff were first class
Business response:
We appreciate your comments towards our staff and we want to understand how we could've made this a five star experience. Please reach out to Michael Morin, our Service and Parts Director, at 949-359-4645 to discuss this further.
Always trying to sell services that aren't needed.
Business response:
Our findings show that we recommended regular maintenance items such as engine air filter, brake fluid exchange, and transmission flush per wear and tear as well as mileage. We would be more than happy to go over this in depth with you, please reach out to Michael Morin, our Service and Parts Director, at 949-359-4645 at your earliest convenience.
This is not the same experience we have received in the past. We dropped our car off the evening before and were told it would be worked on first thing in the morning. By 3:00 in the afternoon the next day, we had heard nothing back from the service rep, so we called him. We were told we had a leak in the water pump and it would cost $3,000 to replace it. When we told him we would replace the water pump another time, he told us our car was ready to be picked up. When I asked why he didn't call earlier about the water pump he... read more
Business response:
Please reach out to Michael Morin, our Service and Parts Director, at 949-359-4645 so we can address your concerns.
I didnt receive any service at all. My car insurance and Lexus service department could not agree on a rate for service. I am getting my car repaired and serviced at Lexus Newport Beach. I am quite disappointed as I have been a client of south county Lexus since 2012. Going forward, I be going to Lexus Newport Beaxh until my lease is up in August 2024x
Business response:
We're disappointed to hear we were not able to come to an agreement with your insurance. Feel free to reach out to our team for any further questions.
Lexus called me to let me know an ordered part had arrived. They scheduled me go in. It took them one hour to let me know they had ordered the wrong part. Waste of time.
Business response:
We apologize for any mistake on our part related to an ordered part. Please reach out to Michael Morin, our Service and Parts Director, at 949-359-4645 to discuss this further.
It was okay except they didnt clean inside my car after paying 450.00
Business response:
Thanks for taking the time to write a review. Please feel free to contact us at anytime with any further questions or inquiries regarding your service visit.
This is the third time I have been asked to give a review. I m Not answering any more surveys
Business response:
Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs.
I was permitted to & escorted to see the vehicle during the detailing process. I noticed there was a clear coat (thin plastic-like) protective cover over the hood & other areas of the vehicle that protected the paint when I initially inspected the vehicle. I was asked if I wanted to purchase it for another $5k. I said no because it was ALREADY ON THE VEHICLE when I saw & test drove it. I bought the it as-is, but you guys took it off by the time I came back to pick up my car. SHADY & UNETHICAL
Business response:
Hi Carlita, this is Houston Lustig and Im the Sales Manager. Please give me a call at your earliest convenience as we are a bit confused by your review. We provided you with a tonneau cover for the car, touch up paint and wheel repair as well as extending a courtesy hold on the vehicle for you for approximately 1 week which is not something we normally do. There is a paint protection sealant that we treat all of cars with during the detail process that has to be reapplied twice a year but there was never a clear bra on this ... read more
Frequently asked questions about South County Lexus
How is South County Lexus rated?
South County Lexus has a 4.7 star rating with 6,112 reviews.
When is South County Lexus open?
South County Lexus is closed now. It will open at 8:30 a.m.