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South County Lexus
- Car Dealers
- Mission Viejo, CA
About this business
Location details
28242 Marguerite Pkwy, Mission Viejo, CA, 92692, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
I asked to deactivate the oil change warning on the display. They told me they will do it. It is still popping up. I am disappointed.
Business response:
We would like to speak with you to investigate this further. Please reach out to Michael Morin, our Service and Parts Director, at 949-359-4645 to discuss this further.
Horrible. You lost a customer. I was a service advisor and a service manager in the past and this was just a bait and switch. Quick talking bull. Exactly why people dont take their vehicles to dealerships.
Business response:
Were disappointed to hear you werent satisfied with your service visit. Our technicians are highly trained to diagnose vehicles and provide manufacturer recommendations that corroborate their findings based on age/wear and tear. We want to address your concerns and gather more details of your appointment. Please reach out to Michael Morin, our Service and Parts Director, at 949-359-4645 to discuss this further.
Senior Service rep and mechanic did not do much or anything to find out what was wrong with my car . They didnt listen to what I told them as they asked questions that I had already explained. Went to another mechanic and got my car repaired
To whom it may concern, Take me off your email list.
i was very upset with the service. I expected better from Lexus and that is why I pay more to get my oil changed there. I told them I would be waiting in the waiting room for my car as I had other things to do for the day and wanted my car back asap. Later I noticed my car in the yard all clean and ready for me to check out. I went to the office to pay my bill and leave but was unable to do so as the person who checked me in was out to lunch and no one else could help me-a terrible setup
We had a choice of buying tires at American Tire, right down the street or at Lexus last month. The tire pressure signal went on and the tire pressure was a little off. I had my wife go in to balance the PSI and the guy said we dont need to even if the lite is on. I now wish I would have bought tires at American Tire. Other than that Lexus is a 10! Fantastic service!
Business response:
We are disappointed that you are not satisfied with your experience at our dealership. We would like to speak with you further about your visit so that we may work towards a resolution. Please reach out to Michael Morin, our Service and Parts Director, at 949-359-4645 to discuss what we can do to help.
I was very disappointed with how the service turned out. I received my paperwork from the dealer when I picked up my car. They told me my battery was fine, 2 days later I had to replace my battery. Adjusted my brakes, now they squeak when I drive my car first thing in the morning. Wont be going back and totally overpriced
Business response:
We are disappointed that you are not satisfied with your experience at our dealership. We would like to speak with you further about your visit so that we may work towards a resolution. Please reach out to Michael Morin, our Service and Parts Director, at 949-359-4645 to discuss what we can do to help.
Don't think you want to hear.
Business response:
We are disappointed that you are not satisfied with your experience at our dealership. We would like to speak with you further about your visit so that we may work towards a resolution. At your earliest convenience, please contact Houston Lustig, our Sales Director, at 949-359-4645
Please take the registration off the service I have already updated the registration in April... Thank you Barbara
Business response:
Thank you for your positive feedback!
Frequently asked questions about South County Lexus
How is South County Lexus rated?
South County Lexus has a 4.7 star rating with 6,112 reviews.
When is South County Lexus open?
South County Lexus is closed now. It will open at 8:30 a.m.