South County Lexus

Business response:

We strive to provide an experience that reflects the high standards associated with our brand and to ensure every guest feels respected and appreciated. Our team is committed to delivering attentive, professional service at every interaction. Feedback like this is important as we continually evaluate how we uphold those expectations. For further assistance or to share additional details, please contact Sean Davisson, our General Manager, at SDavission@vtaig.com or Michael Morin, our Parts Manager, at MMorin@vtaig.com. 

Business response:

Our goal is to provide every customer with a great experience with our service team so this is disappointing to hear. We would like to speak with you about your visit with us to get some additional information so we can look into this further to address your concern. Please contact our General Manager Sean Davisson at sdavisson@vtaig.com or our Parts and Service Manager Michael Morin at mmorin@vtaig.com at your earliest convenience. 

Business response:

We recognize how concerning it can be to feel issues persist despite multiple service visits, and our team's goal is always to provide thorough evaluations and clear recommendations. Our intent is to help every guest maintain their vehicle safely and reliably while explaining the options available. Feedback like this is valuable in guiding improvements to our service process. Please reach out to Sean Davisson, our General Manager, at SDavission@vtaig.com or Michael Morin, our Parts Manager, at MMorin@vtaig.com so we can addr... read more

Business response:

Thank you for your review and for sharing your experience with our brake service. We understand your concerns about the timing of discovering additional repairs after completing the initial work you requested. We recognize how unexpected repair recommendations can feel overwhelming. Your feedback about our communication process is valuable to us, and we appreciate that you would still recommend our service despite your reservations. We strive to be transparent about all necessary repairs while being mindful of how we present... read more

Business response:

We appreciate you sharing this feedback, as our goal is to provide helpful service and ensure vehicles are returned in clean, well-prepared condition. Comments like yours help us review how staff interactions and service details are handled. Please contact Sean Davisson, our General Manager, at SDavission@vtaig.com or Michael Morin, our Parts Manager, at MMorin@vtaig.com if you would like to discuss this further. 

Business response:

We regret to learn that your experience didn't fully meet your expectations. We understand you found our service to be good, and we appreciate that feedback. However, we recognize there may be areas where we can improve to better serve you and other valued customers. We would welcome the opportunity to discuss your experience further and address any concerns you may have. Please contact Sean Davisson, our General Manager, at SDavission@vtaig.com or Michael Morin, our Parts Manager, at MMorin@vtaig.com so we can work together... read more

Business response:

We value your input and understand your disappointment. Every customer deserves respectful treatment and transparent communication during their service visits. Your experience falls short of the standards we strive to maintain, and we would appreciate the opportunity to discuss your concerns directly and work toward a resolution. Please contact Sean Davisson, our General Manager, at SDavission@vtaig.com or Michael Morrin, our Parts Manager, at MMorin@vtaig.com so we can address this matter properly. 

Business response:

Your feedback is important to us and we understand your frustration. Please contact Roy Tunno, our Fixed Operations Director, at 949-347-3500 so we can schedule your return visit and work toward a solution. 

Business response:

Your review is appreciated, and we understand your perspective regarding loaner vehicle availability. We recognize that having access to a loaner during service is an important expectation for luxury vehicle owners. Your feedback helps us evaluate our service offerings and consider how we can better meet the needs of our valued customers. We truly value your input as we continue to enhance the ownership experience at South County Lexus.