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South County Lexus
- Car Dealers
- Mission Viejo, CA
About this business
Location details
28242 Marguerite Pkwy, Mission Viejo, CA, 92692, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
They charge you to use a credit card for payment on top of service. Very petty.
Business response:
Thank you for your review and for sharing your experience with us. We understand your concern about the credit card processing fee, and we appreciate you taking the time to bring this to our attention. We value your feedback on this matter. Your input helps us continue to evaluate our policies and improve our service for all customers.
Not a good experience after all, I was not as I expected the car was under my expectation
Business response:
Thank you for bringing this to our attention. We understand your disappointment. Your experience matters to us, and we would appreciate the opportunity to discuss your concerns further. Please reach out to Jeff Nichols, our Sales Manager, at 949-347-3500 so we can address this situation directly.
1- service dept took my tire lock from my car to use for rotating the tires0n10/26/25 but did not put it back . 2- I bought new Lexus, it has lot of the problem at beginning ,My Salesman Chris told me bring the car on2000 mile to fix the problems ,I brought the car at 6000 mile to change the fist oil change on 10/26/25 but sales man Buddy Dudnick of service did not know about the problem I had in new car which Cris salesman knows about all the problem said you have 2 oil change and I told the desk manage i jut had one oil ch... read more
Had routine oil change $299 Rear brake service $380 And best of all ???. EXCHANGE SERVICE $212 Total $908.74. Wow! What a deal! I'll look elsewhere for service!
Business response:
Your feedback is important to us, and we understand your frustration. We are sorry to hear that you feel this way about your experience. We take all feedback seriously as it helps us improve our service offerings and ensure our customers feel they are receiving good value. To discuss your experience further, please contact Roy Tunno, our Fixed Operations Director, at 949-347-3500.
Communications were poor. I called to make an appointment. No answer at service line, which then connected me to sales. Left a message there for call back. Never happened.
Business response:
We appreciate your feedback and we understand your frustration. Your experience falls short of the seamless communication we strive to provide. We appreciate you taking the time to share this feedback, as it helps us identify areas where we can improve our responsiveness and ensure every customer receives the timely assistance they deserve. Thank you for sharing your thoughts about your experience.
Adding 3% to our already $1000 bill is robbery, just because we used a credit card. You should cover the 3% cc fee, NOT the consumer!
Business response:
We appreciate you taking the time to share your feedback. Our 3% credit card processing fee was implemented to offset the rising costs charged by credit card companies for transaction processing. Rather than increasing prices across the board, this approach allows us to keep our overall pricing as low as possible for all customers. Please note that we also offer alternative payment options such as debit cards, checks, or cash, which do not include this fee. We value your business and understanding, and we're always available... read more
You expect a certain level of price gauging when you get serviced at a dealership but this place took it to the next level. Truly incredible
Business response:
We aim to provide transparent, fair pricing and top-notch service, and it's clear from your experience that we fell short of that standard. We would appreciate the opportunity to make this right and better understand exactly what happened. Please feel free to reach out directly to Roy Tunno, our Fixed Operations Director, at 949-347-3500.
Buddy seemed overwhelmed and didn't answer a question I had asked him. Maybe it was an extra busy day for him. I felt rushed out
Don't rotate tires which is critical to keeping the tread last. New tires on 19k miles, for a new car I bought Oct 2023. Maria was great, but the login system had issues, and I wasn't given insight into any aspects of the car from the mechanic. Now that I was given a loaner car.
Frequently asked questions about South County Lexus
How is South County Lexus rated?
South County Lexus has a 4.7 star rating with 6,220 reviews.
When is South County Lexus open?
South County Lexus is open now. It will close at 9:00 p.m.