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Spartanburg Toyota
- Car Dealers
- Spartanburg, SC
About this business
Location details
2450 Reidville Rd, Spartanburg, SC, 29301, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
wait way too long. you're overbooking. people frustrated in waiting area. service gone down hill since Dave left. pushing services on people. just my opinion and what i see
Business response:
Thank you for providing your feedback and letting us know about this issue, Renae. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please reach out to our service manager, Adam Ortiz at 864-595-2300. We want to hear more about your experience and help in any way that we can. Thank you again.
My husband had his truck serviced after three visits because they had to order a part for his 2013 Ford truck, that we bought at Dave Edwards in October of 2021. We were told at our first visit that we could come back any time, no appointment needed because the part was there. At the second visit we again asked if we needed an appointment, were assured we did not, however they would need to order the part, so we would have to wait until the following week. After waiting for two hours, at the third visit we were handed a bil... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Susan. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We have already passed your message along to our Service Manager. He will be reaching out to you shortly if he has not already. Thank you again for letting us know about this issue.
was very unprofessional and sold a car out from under someone who had already been approved to purchase. also tried to pressure her to finance through them instead of her personal bank!
Business response:
Thank you for taking the time to leave us a review. We strive for every customer to have a 5-Star experience with every visit, and we are very sorry that your experience with us was not up to par. Please reach out to our Sales Director, Roberto Diaz, at 864-595-2300 ext. 271 so we can learn more about your experience. Thank you again.
If you’re looking to purchase a new vehicle, do NOT use Spartanburg Toyota! I have been looking to special order a 4Runner (because as you all know, new inventory is minimal). My ONLY request was that the vehicle be 4WD. Someone calls me yesterday to tell me that the vehicle I have ordered will be in today, and that they are willing to negotiate with MSRP. When I arrive at the dealership, after working a 12 hour night shift, the vehicle on the lot is in fact not the vehicle I’ve ordered. It’s not even 4WD. Okay, fine. Back... read more
Business response:
Customer service is our number one priority. Our General Sales Manager, Roberto Diaz, has tried to reach out to you. Please give him a call back at your earliest convenience.
RecommendedJust had the 2019 Camry recall done last week. The car smells so strong of gasoline I get a headache. I called service dept who said many people had same issue recommended I “drive withwindows down”
Business response:
Thank you for bringing this to our attention so we can look into this further.
RecommendedI went in for a bi-annual service and had the oil changed and tires rotated. In and out in under an hour.
Business response:
Thank you for the recommendation!
RecommendedThey do what is asked and will advise if they find something that you are unaware of
Business response:
Thank you for being a part of our family!
You took advantage of me and charged me almost $100 for window shield wipers tha could have been purchased and put on for less than $40. But that is ok because I will never get my Camry serviced at your dealership again!
Business response:
Thank you for sharing your experience with us. We looked into your visit with us and you were charged $100 for an oil change, tire rotation, and new wiper blades. Our Lane Manager, Chris Shear, just called to go over the itemized receipt. Please give him a call back at your earliest convenience so we can resolve this matter internally.
RecommendedWhile I have purchased several vehicles from Dave Edwards that part remains great. Issue with Dave Edwards is the service department, gone down hill and still sinking. Last time they even managed to lose my keys and after 5-10 mins back and forth on the phone and being told it was impossible they finally asked me the tag color I had, I told them and after a pause he said the keys were there and someone had tagged them wrong. I had a Avalon with 75k miles on it and was on its 3rd set of tires with them being 60K rated. While... read more
Frequently asked questions about Spartanburg Toyota
How is Spartanburg Toyota rated?
Spartanburg Toyota has a 4.7 star rating with 6,892 reviews.
When is Spartanburg Toyota open?
Spartanburg Toyota is open now. It will close at 8:00 p.m.