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Spartanburg Toyota
- Car Dealers
- Spartanburg, SC
About this business
Location details
2450 Reidville Rd, Spartanburg, SC, 29301, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Wow!! Picked the wrong person to send a survey to- I have contacted the service department, the sales department and will be contacting my bank and the sheriffs office to file a report. I had 2 pair of glasses, 1 new, sitting in my center console facing up so they would not get scratched when I got out of my car. When I got back in, I reached for my sunglasses & both pair were gone. I called, I spoke to Riley who was very helpful & sympathetic, she took my info & said someone would call me back. He did, didn’t identify himse... read more
Took my car 2 weeks ago for a 25k service. They did a wheel rotation, My aftermarket wheels have hubcentric rings and whoever was working on it payed no attention and decided to FORCE 1 wheel with 2 hubcentric rings on, so that left 1 wheel put on WITHOUT the needed ring. The wheel that was forced on was basically sitting on like it had a spacer. So the lugnuts werent tightened all the way. So now when I went to take my wheel off the lug nuts were literally finger tight.... If I drive another week without checking my car th... read more
Business response:
Customer service is very important to us, our service director is looking into this matter. Please contact Ray Frye at 864-595-2300 ext 235.
Dave Edwards Toyota replaced the actuator in the drivers door on my 2013 Rav 4 in August 2018. In October 2020 my remote didn’t work so I attempted to use my key to manually unlock the door and it didn’t work. It wouldn’t unlock the door. That was the first time I had attempted to manually open my door with the key because I always use the remote. It didn’t work because when the car was repaired by them in 2018 they didn’t install the shaft for key unlock into the actuator. When I brought my car in today to have them to fix ... read more
Business response:
Thank you for bringing this to our attention. Customer service is our number one priority. Our Service Manager, Chris Shear, will be reaching out with you shortly.
First I wanted to calm down before posting a review but I found that I’m just as upset today as yesterday. After test driving a car I made the comment that the car didn’t have all weather mats. Brad told me if I wanted the car he would include the mats. He told me he could order them and have them in on Monday. I made sure with him that the set would not cost me and should include the cargo mat. He agreed. Then came the trade in value for my car. After he quoted me one price on paperwork he came back and reduced it by a few ... read more
We bought a car a few weeks back and have been trying to get a response back from the finance manager and even emailed the general manager and nobody will contact us back ! They are no help after you purchase a vehicle and not trust worthy!
Business response:
Thank you for bringing this to our attention. Customer service is our number one priority. Ashley will be following up with you first thing this morning. We apologize for the delay and will be looking into this further.
My Salesman Ronnie Ray was awesome. The Mgr (young one) will try to screw you for their dollar from the bank on what they’ll make for the loan. I have excellent credit and they come back with a 7.1 apr. Seriously now?? Took hours and another I’m guessing mgr to get involved to get the deal done.
Business response:
We would like to look into this further, but we are having a hard time finding your name in our system. At your earliest convenience please contact our sales director, Roberto Diaz, and he will be happy to assist you.
2 ⭐️ s at best This is my experience with this establishment. I decided to give feedback because I am one who reads reviews and that helps me determine if I want to take my business to a company or not . This dealership I’ve been dealing with three weeks and although after last Saturday’s debacle I still was willing to give them a chance because of a very pleasant lady ( Nathalia) but after being told Monday 8/31/20 that I would be getting a call back on Wednesday 9/2/20 about another car and option I’ve had enough. After g... read more
I had the WORST experience ever with Dave Edwards Toyota. If you can go anywhere but here. The customer service was terrible. Jon Strong in particular laughed in my face while refusing to immediately fix what he admitted they messed up. He then proceeded to lie to his manager and say he never said they did anything wrong. They registered my vehicle in the wrong state and put my sisters name on the registration alone. I will never purchase a car from this dealership again and this is the 3rd vehicle from their within my famil... read more
Business response:
Customer service is our number one priority. We are unsure where the disconnect was when it came to your paperwork, but the information that was submitted is what was signed for in your agreement Please contact our Service Director, Ray Frye and he will be happy to look into your service history. Lastly, we have two sales women in the Pre-Owned department,but we agree that is not enough.We are actively looking to hire more women and sales people in general. We do have many women that work in the dealership as a whole and... read more
RecommendedI need to sell or trade a awesome White and chrome 2016 56.k excellent condition heated seats blue tooth I love it what happened was I dealt with that crazy car lot Chrysler Jeep Nissan in Greer South Carolina they sold me a Nissan rogue that just came in and they hadn't put it through service yet and they sold it to me with a lot of things wrong with it and actually it was a friend salesman that was a friend of mine so very disappointed ended up having a transmission problem that we continue even if you replaced it it was a... read more
Business response:
Hi Wanda, please call one of our Pre-Owned managers at 864-595-2300. We will be happy to help you.
Frequently asked questions about Spartanburg Toyota
How is Spartanburg Toyota rated?
Spartanburg Toyota has a 4.7 star rating with 6,893 reviews.
When is Spartanburg Toyota open?
Spartanburg Toyota is closed now. It will open tomorrow at 9:00 a.m.