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Spruce Power
- Houston, TX
About this business
At Spruce, we focus on clean energy solutions. Working together with our customers and partners, we relentlessly pursue opportunities to create a cleaner and more sustainable future. We lead the way by creating accessible and reliable solutions to deliver on our promise to harness the power of nature.
Location details
820 Gessner Rd, suite 500, Houston, TX, 77024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have experience with this company bc the house we purchased had solar panels on which we took over the lease. They have been awful to work with. With late statements, false late fees, and even false statements claiming they were unpaid and threatening to submit to debt collector. All of which have been paid with a current balance of zero and proof of banking statements. Upon trying to talk to someone via chat which resulted me in having to call the number provided. The first call the gentleman wanted my checking number and... read more
This company is a complete scam. they purchased a previous solar panel contract and since then have been completely lying and essentially stealing ! My panels are not producing but spruce says they are (sometimes - their story is always changing). They never answer phone or emails. They don't send out techs to fix the panels yet they keep billing. I agree that we need to start a lawsuit
This company is disgusting! I originally joined with nrg and once this company bought everything went downhill! My solar panel are not working properly!! Zero production, zero call backs! Customer service matches the service! Total nightmare! This is a scam and it needs to go!
This company is a joke. My panels are not producing but spruce says they are. They never answer phone or emails. They don't send out techs to fix the panels yet they keep billing. We need to start a lawsuit
absolutely the friggin worst company to do business with…i cannot express the degree of frustration i have experienced with this bullshit company….if i was not in a lease agreement that is attached to my title i would run as far and as fast as i could to get away from these crooks. Do Not Use This Company
Spruce Power might be an illegitimate company. My experience with Spruce Power began when I purchased a house with leased solar panels that were inoperable at the time. The holder of the lease being Spruce Power were unable to create an account in my name ,being the new owner of the house. I requested info pertinent to cost and liability numerous times as did my lawyer because my lending institution needed that info. None was forthcoming. Closed on property Oct 26 and finally received some requested info December 7. After nu... read more
Late charges on bills that are received 3 days before they are due. Their late fees are now $25!! Their solution: online billing and payment! Giving customers no choice to submit payment via USPS and it received on time. Their bills state the following: "If you are mailing a check for your payment, please send 2 weeks in advance to ensure we receive the payment and allow time to have it credited to your solar account." Two weeks? How is that even possible when the bill doesn't arrive until 2-3 days before it is due!! I can a... read more
Extremely disorganized and chaotic customer service. Billing is a horrorshow. Both our inverters went out in January 2022. It took them until September to get them replaced. Meantime, our bills kept coming, showing "production" - during the months it wasn't producing! We are in the process of attempting to get their production logs, which should show actual production, but it's like pulling teeth. I don't know if this is a real company that has just bitten off more than it can chew, if it's a fly-by-night, boilerroom operati... read more
Been attempting to get my system worked on since September 2021 (OVER ONE YEAR AGO). Initially they said my home was producing but the inverter was reading errors. After months of trying to get someone to service my home they come out state I need a new inverter, it would take 6 weeks to come in. THEN MONTHS later nothing, I keep emailing and complaining I get ignored. FINALLY, someone comes out again and guess what??? they need to order parts again!!!!! So what happened to the part that was initially ordered?? Your guess is... read more
Frequently asked questions about Spruce Power
How is Spruce Power rated?
Spruce Power has a 3 star rating with 1,850 reviews.
When is Spruce Power open?
Spruce Power is closed now. It will open at 8:00 a.m.