This profile has been claimed by the business owner or representative.
Spruce Power
- Houston, TX
About this business
Location details
820 Gessner Rd, suite 500, Houston, TX, 77024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
If I could give no stars, I would. This company is criminal. I had been trying to reach anyone regarding an incorrect bill (being charged for 5 months credit as per Sun Nation equaling roughly $350) I called twice to try to remedy this and the support team has not been helpful, at all. Since September: * I have had problems with my inverter since SEPTEMBER 2022 * Sun Nation installed inverter on 3/10 (due to a host of issues on their end). For 7 months I received a credit since I had been paying that entire time the inverter... read more
It’s the worst company that unfortunately I have to deal with. I signed up for email my bill, but never receive until I call each month to remind them. Then if you ask for a physical bill is the worst. The due date is the 1st of the month, but I ALWAYS get it no earlier than the 27th of the month. How do I send out on time? Of course there is a late fee. If you want to call in to pay for then there is a convenience fee. The billing system is so bad that I definitely cannot trust them to auto pay. I have to call them by the 1... read more
The CEO and all upper management should be behind bars for their deceitful business practices, billing inconsistencies and their lack of taking any ownership for things promised. I do feel terrible for their customer service reps who are handcuffed to getting any vital or necessary information which the answer is always, "that info is from our billing department" which they can't even access because it is off site. I want to rip the panels of the roof and jam them up the CEO's A$$! No stars but have to put one.
If possible, I will give no star. Spruce power (Solar panel company) is a fraud of a company. We purchased our home in 2020, and inherited these solar panels from the home owner, unknowing to us that it was a lease and the excitment of buying a new home clouded our minds and we did not read the contract in depth. The solar panels worked for about 2-3 months ae monthly bills coming. We were making the monthly payment and also our electricity bill which became very high. Several calls, emails were sent stating our panels weren... read more
The bills are never correct or arrive late and they charge you a late fee for it being late. this month for example, the bills are due July 1, we did not receive the bill as of june 22. I emailed them on the 22nd to notify them and told them to email the bill, which i did rcv on the 23rd. The balance on my bill was 0.00. i lease my panels and the amount is always the same but every month is a different amount. I told them do not charge a late fee if you cant mail the bill out in a timely manner or send out a bill with the co... read more
Spruce Power makes it impossible to pay your bill on time. They suddenly stopped accepting my credit card (which still to this day works fine for everyone else) for autopay without notifying me. My paper statements still said I was enrolled in autopay but hidden on the back, it said I hadn't paid and started accruing late fees. Next I tried to login online to pay. Their online portal told me an entirely different amount from my paper statements. I called in to Spruce Power to figure out how much I owe and was told that I can... read more
Company is literally trying to steal money from people. They put a random tax on one bill after ten years with my solar panels. Then added a late fee to the fraudulent charge from them. Totally incompetent company. I would strongly advise staying away from this company
On july/August 2021 we had a lot of rain in Windsor - CT, Hartford county and our house showed signs of liking. We call our Insurance company and they refused to check for anything because of the solar panels. We contactec Spruce Solar Panels and we explained the situation, and in a very rude manner they told us that we had to remove the panels, with a written authorization from them, fix the roof and then call back for a written authorization to put them back at our cost. Reluctantly I did the first part, when the Electrici... read more
Spruce made a switch to their billing system in February 2023, which kicked off their customers from the auto-pay, as confirmed by their customer support representatives. However, this change resulted in an issue with my account being reported to ********as delinquent. I discovered this through my credit monitoring service and promptly contacted Spruce Power's customer support on June 9th. During the call, the representative assured me that my account was up to date and that ********would be notified of the correction in the... read more
Frequently asked questions about Spruce Power
How is Spruce Power rated?
Spruce Power has a 3.2 star rating with 2,160 reviews.
When is Spruce Power open?
Spruce Power is closed now. It will open at 8:00 a.m.