Spruce Power

Amy E 

on BBB

2 years ago

Spruce bought out the old Solar company and didnt buy out the whole contract that I had. The billing got all messed up and it took me a year to prove to them I was paying the correct amount. I went from owning them to a 400.00 refund then back to owing them 700.00. All the while I paid monthly the same amount. Now that is taken care of I had to have the solar taken off so I could get a new roof and I used the same company that put the roof on. Apparently there is a fee because I didn't use the company that Spruce said I shou... read more

Tom M 

on BBB

2 years ago

The company is very unprofessional. Home transfer process is very complicated and costly $500 to transfer solar panels an an additional $500 if you want them to rush the transfer. Make sure you keep track of the process they will tack on random charges to delay the process and will not contact you. Hold times to speak to a representative is about 30-60 minutes. Don’t fall for the call back they never call back and you can’t speak to a supervisor because their always “in a meeting” and they never call back. 

Gene P 

on BBB

2 years ago

This is the worst company to deal with! They mess up the bills! When calling them, nobody picks up the phone! When using an option to have a call back nobody calls back! Emailing them is like like sending an email to the black hole! What a nightmare!!! 

Robert G 

on BBB

2 years ago

Terrible service! Billing department is the most dysfunctional entity I have ever encountered! 

Mikel L 

on BBB

2 years ago

I have had Spruce through home purchase in 2019. Every money the lease payment is different and hard for budgeting. 2020 they did a inhouse switch and applied the wrong months payment months later causiing me to be past due $89.75 and then turned over to collections. That issue took 7 months of going back and forth with Customer Service to see where the error occured. Collections answer was charge my credit card. In July 2022 they took my credit card # and applied the wrong amount and applied. I even called the Call Center t... read more

Barbara T. 

on BBB

2 years ago

Overcharging customers bookkeeping can't keep up with payments causing Financial hardships 

Jason T 

on BBB

2 years ago

I bought a house with a leased solar panel system that is owned by Spruce and I cannot express enough how much you should avoid doing any business with this company. I'd go so far as to say you shouldn't enter a solar lease at all with any company because there is a chance the lease will be acquired by Spruce like mine was. My solar panels need to be removed because water is leaking into my attic through the panel mounting brackets. My lease was originally signed with a local Solar provider that went out of business, and who... read more

Rachel I 

on BBB

2 years ago

Fraudulent company. Stay away. $550 dollars to transfer the contract to a home buyer. “Customer service” is a joke. 

David H 

on BBB

2 years ago

Everyone makes mistakes in life. If you use this company, you are making the BIGGEST MISTAKE of your life and will live to regret it. Like some of the other reviews, I unfortunately have to use them as they bought out my original solar company. These people are out for one thing, your money. They are not helpful at all and throw all kinds of BS at you. They keep talking about "Our" contract. Never signed one with them and never saw one. When you bring up the original contract you signed, all of a sudden it is null and void. ... read more