Spruce Power

Robert G 

on BBB

2 years ago

Terrible service! Billing department is the most dysfunctional entity I have ever encountered! 

Mikel L 

on BBB

2 years ago

I have had Spruce through home purchase in 2019. Every money the lease payment is different and hard for budgeting. 2020 they did a inhouse switch and applied the wrong months payment months later causiing me to be past due $89.75 and then turned over to collections. That issue took 7 months of going back and forth with Customer Service to see where the error occured. Collections answer was charge my credit card. In July 2022 they took my credit card # and applied the wrong amount and applied. I even called the Call Center t... read more

Barbara T. 

on BBB

2 years ago

Overcharging customers bookkeeping can't keep up with payments causing Financial hardships 

Jason T 

on BBB

2 years ago

I bought a house with a leased solar panel system that is owned by Spruce and I cannot express enough how much you should avoid doing any business with this company. I'd go so far as to say you shouldn't enter a solar lease at all with any company because there is a chance the lease will be acquired by Spruce like mine was. My solar panels need to be removed because water is leaking into my attic through the panel mounting brackets. My lease was originally signed with a local Solar provider that went out of business, and who... read more

Rachel I 

on BBB

2 years ago

Fraudulent company. Stay away. $550 dollars to transfer the contract to a home buyer. “Customer service” is a joke. 

David H 

on BBB

2 years ago

Everyone makes mistakes in life. If you use this company, you are making the BIGGEST MISTAKE of your life and will live to regret it. Like some of the other reviews, I unfortunately have to use them as they bought out my original solar company. These people are out for one thing, your money. They are not helpful at all and throw all kinds of BS at you. They keep talking about "Our" contract. Never signed one with them and never saw one. When you bring up the original contract you signed, all of a sudden it is null and void. ... read more

Lauren M 

on BBB

2 years ago

I have experience with this company bc the house we purchased had solar panels on which we took over the lease. They have been awful to work with. With late statements, false late fees, and even false statements claiming they were unpaid and threatening to submit to debt collector. All of which have been paid with a current balance of zero and proof of banking statements. Upon trying to talk to someone via chat which resulted me in having to call the number provided. The first call the gentleman wanted my checking number and... read more

felicia a 

on BBB

2 years ago

This company is a complete scam. they purchased a previous solar panel contract and since then have been completely lying and essentially stealing ! My panels are not producing but spruce says they are (sometimes - their story is always changing). They never answer phone or emails. They don't send out techs to fix the panels yet they keep billing. I agree that we need to start a lawsuit 

Krystal S 

on BBB

2 years ago

This company is disgusting! I originally joined with nrg and once this company bought everything went downhill! My solar panel are not working properly!! Zero production, zero call backs! Customer service matches the service! Total nightmare! This is a scam and it needs to go!