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Spruce Power
- Houston, TX
About this business
At Spruce, we focus on clean energy solutions. Working together with our customers and partners, we relentlessly pursue opportunities to create a cleaner and more sustainable future. We lead the way by creating accessible and reliable solutions to deliver on our promise to harness the power of nature.
Location details
820 Gessner Rd, suite 500, Houston, TX, 77024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I purchased an NRG contract that was eventually taken over by Spruce Power couple of years ago. Fast forward couple of years, for the past few months, I noticed my energy bill was very high. In September 2022, I received an energy bill that exceeded $600, which prompted me to log into my system. I noticed my system was showing “offline” status since January thru September. I contacted the Home owners Support dept at Spruce and after multiple calls, they finally managed to resolve that issue a month later. With regards to the... read more
Funny, I don’t have solar panels, have never talked to anyone other than to say “we’re good” YET, I have this company pop up on my credit with a charge of over $8400!! Seriously, are we just stealing peoples information now? Furious doesn’t even begin to say what I am. Not only am I disputing this, but I will go as far as I have to to let everyone know what kind of company you are. News, media, lawsuit, whatever it takes.
I purchased from NRG, contract sold to Spruce Juniper, have been complaining since Nov or Dec of 2021, in reference to the fact that I had to have new panel box. Electrician installed all breakers to panel except Solar Breaker. Have been asking solar company to come and install a breaker to my service panel since 2021. I pay both utility company's High Bills [because of no solar read-outs] and good old Spruce Juniper monthly bill. calls, calls, calls, getting a team together, what team does a company need to install a circui... read more
We’ve had multiple horrible experiences with Spruce: 1) they double-charged us for about 1 year causing a large credit on my account. They were taking my payments but saying they never received them. I confirmed I was paying and they made me pay double. About a year later the payments were later applied to the account showing the credit and that they were taking money twice. 2) Solar panels caused roof damage. They will not come and assess the damage and said there is nothing they can do claiming we owe them money. Keep in m... read more
This company should be sued! Inconsistent solar production but very consistent overbilling. Company refuses to provide itemized monthly usage, rates, fees, etc., only provides statement with payment due. Legal rep tells me I have to call each month to request my itemized usage and they can send to me. Ok, so I have to take the time each month requesting what should already be provided to me? This company is ZERO stars.
Is this company still in existence? Their phones don’t work anymore? -5 stars but there is no option for this rating.
I have no idea how this company is still in business! You will be paying outrageous prices monthly!!!! Customer service does not care, thwey dont return calls when promised, they never respond to emails..AVOID THIS COMPANY AT ALL COSTS!!!
I pay my bill the day I get it every month but still get a late fee. They send the bill so late that there isn't enough time for the payment to be returned to the company in time to avoid a late fee. I was told I needed to sign up for automated payment but I don't trust company after so many random charges. Or I can call in my payment for an additional $5 fee or get a monthly statement again for a $5 fee. All of my options = additional fees. Every month it is something that requires a call. I got my solar panels from NRG and... read more
This company is horrible. They took over NRG and since then, it's one problem after another. I have been unable to see any production of solar from my panels since Feb 28, 2022 in their portal. Getting the run around from Customer Service to no avail. Held back payment the past 2 months and now they are harassing me for payment, but no one can call me to fix my service issue. Use another Solar company if you're reading this. Keep away from Spruce!
Frequently asked questions about Spruce Power
How is Spruce Power rated?
Spruce Power has a 3 star rating with 1,850 reviews.
When is Spruce Power open?
Spruce Power is closed now. It will open tomorrow at 8:00 a.m.