This profile has been claimed by the business owner or representative.
STAR ER
- Emergency Medicine
- Lubbock, TX
About this business
We created Star ER because we love this city and its people. We also love practicing emergency medicine. We think the citizens of Lubbock and surrounding areas deserve access to quality emergency care. We want to be there in your time of need.
Location details
7007 Indiana Ave, Lubbock, TX, 79413, United States
Get directions
Dr Melissa Henry was awesome! She explained everything about my results and has a warm bedside manner. Her expertise impressed me. I learned more in one visit with her than 6 months worth of visits with multiple other doctors. Thank you Dr Henry!
Business response:
Thank you for choosing our Star ER when you were under the weather recently. We're thrilled to hear that Dr. Melissa Henry provided you with a great experience during your visit. It's wonderful to know that she was able to explain everything clearly and make you feel comfortable. We appreciate your kind words and are glad that you found her expertise impressive. We have a great crew that is always ready to help and serve! Please take care and thanks again.
From start to finish ,the staff was friendly , caring, competent in a stress free environment . I felt safe and secure in their hands Very pleased.
Business response:
Hello Ms. Sutherland, Thank you for choosing Star ER when you were feeling under the weather. We're thrilled to hear that our staff provided you with a friendly and stress-free experience. Your safety and security are our top priorities, and we're glad we could make you feel comfortable. Please get well soon and thanks again.
The staff were caring and attentive, the doctor listened to what was going on and the nurses and staff were exceptional.
Business response:
Hello Ms. Foster, Thank you for your kind words about STAR ER. We are thrilled to hear that our staff provided you with exceptional care and that our doctor listened attentively to your needs. We appreciate your positive feedback and hope to continue serving you in the future if and when the need arises. Please take care.
Nice people. Price is high.
Business response:
Hello Mr. Yule, Thank you for choosing Star ER recently. We are so happy to hear you encountered nice staff members during your ER visit with us. We truly appreciate the 5 star rating! We are open 24/7 and always here with a physician on site to help you with any medical emergency large or small. Hope you feel much better very soon. Thanks again.
I’ve been here several times the staff and doctors are excellent and service is great best emergency care you could ever get thank you.
Business response:
Hello, Thank you for choosing Complete Care recently. We're thrilled to hear that you've had excellent experiences at STAR ER. Providing great emergency care is our top priority, and we're glad to know that our staff and doctors have met your expectations. Please get well soon and thanks again.
I love the friendly staff... Everyone was concerned about my health...
Business response:
Hello Ms. Manahan, thank you for your kind words and high rating. We're thrilled to hear that you had a positive experience with our friendly staff. Your health and well-being are our top priorities. Thank you again andn please take care.
Extremely clean facility. Fast caring service. Star ER is the place to be seen in your EMERGENCY needs. Kevin, Dannielle and Dr. Thomas where great with our family. Thank you.
Business response:
Hello Ms. Miller, Thank you so much for a great star rating. We really appreciate you choosing our Star ER location recently. We will make sure our top notch staff sees your kind words! We’re here for you 24/7 anytime. Take care and stay healthy.
Wonderful staff and professionals. Was treated so well. Only thing I had problem with was failure to take Medicare and $1000 out of pocket.
Business response:
Thank you for your positive feedback, Ms. Myatt! We're glad to hear that you had a great experience with our staff and professionals. We apologize for any inconvenience caused by our failure to accept Medicare and the out-of-pocket expense. The Public Health Emergency (PHE) ended May 11, 2023. With the expiration of the PHE, state licensed Freestanding Emergency Centers (FECs) are no longer able to participate in Medicare unless the federal government passes legislation to make this benefit permanent. Complete Care wants to ... read more
Just a few minutes wait at an ER, which was wonderful! Middle of the night, courteous, expert analysis, CT scan. Could not have been a better ER service.
Business response:
Hello Ms. Miller, Thank you for your positive feedback and high rating. We're glad to hear that you had a great experience at STAR ER. Our team works hard to provide prompt and expert care to all our patients, even in the middle of the night. We are always ready and waiting to take care of healthcare issues no matter how large or small. Thank you for choosing Complete Care.
Frequently asked questions about STAR ER
How is STAR ER rated?
STAR ER has a 4.9 star rating with 1,433 reviews.
When is STAR ER open?
STAR ER is open now. It is open 24/7.