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STAR ER - Lubbock, TX
- Emergency Medicine
- Lubbock, TX
About this business
We created Star ER because we love this city and its people. We also love practicing emergency medicine. We think the citizens of Lubbock and surrounding areas deserve access to quality emergency care. We want to be there in your time of need.
Location details
7007 Indiana Ave, Lubbock, TX, 79413, United States
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Wonderful staff and professionals. Was treated so well. Only thing I had problem with was failure to take Medicare and $1000 out of pocket.
Business response:
Thank you for your positive feedback, Ms. Myatt! We're glad to hear that you had a great experience with our staff and professionals. We apologize for any inconvenience caused by our failure to accept Medicare and the out-of-pocket expense. The Public Health Emergency (PHE) ended May 11, 2023. With the expiration of the PHE, state licensed Freestanding Emergency Centers (FECs) are no longer able to participate in Medicare unless the federal government passes legislation to make this benefit permanent. Complete Care wants to ... read more
Just a few minutes wait at an ER, which was wonderful! Middle of the night, courteous, expert analysis, CT scan. Could not have been a better ER service.
Business response:
Hello Ms. Miller, Thank you for your positive feedback and high rating. We're glad to hear that you had a great experience at STAR ER. Our team works hard to provide prompt and expert care to all our patients, even in the middle of the night. We are always ready and waiting to take care of healthcare issues no matter how large or small. Thank you for choosing Complete Care.
fast admittance and friendly staff . Thank you.
Business response:
Hello Ms. Friesen, Thank you for your kind words and positive review of STAR ER! We are thrilled to hear that you experienced fast admittance and encountered friendly staff during your visit. We appreciate your feedback and the 5 stars you rated us and look forward to serving you again in the future if the need ever arises. Please take care and thanks again.
Our experience was great, we were seen very quickly and taken care of. Thanks!
Business response:
Hello Ms. Hall, Thank you for the great feedback and stars. We're glad to hear that you had a wonderful experience at STAR ER. We typically get our patients back in just a few minutes, no hours long wait times here! Please get well soon and thanks so much.
My experience was great. Everyone was really attentive and they made sure that I was comfortable. They were also pleasant and easy to communicate with, very friendly. My time there was not long at all and before I knew it, I was sent home with a splint for my wrist and no pain.
Business response:
Hello, Thank you for your positive feedback. We're thrilled to hear that your experience at STAR ER was great. Our team always strives to provide attentive and comfortable care to our patients. We're glad that you found our staff pleasant, friendly, and easy to communicate with. It's also wonderful to know that your visit was efficient and that you left with a splint for your wrist and no pain. If you ever need our services again, please don't hesitate to come on in, we're here 24/7! Thanks again.
Excellent facility. Excellent caregivers. Truly exceptional.
Business response:
Hello Ms. Mcdill, Thank you for your kind words and 5 star rating. We're thrilled to hear that you had an excellent experience at STAR ER and we really appreciate you choosing us over others. Please stay safe out there and thanks again.
Every single staff member were professional and treated you like family.
Business response:
Hello, Thank you for choosing Star ER recently. We are so thankful we can offer the quality healthcare our patients deserve. We're here and ready to help 24/7. We appreciate the kind words. Thank you again and please stay safe out there.
The best care and fast so friendly too.
Business response:
Hello, Thank you for the kind words. We truly appreciate them and the 5 star rating. Get well soon and if you need us again in the future, we'll be waiting 24/7. Thank you.
Everyone was so kind. Our visit was quick and efficient. Everything was exceptionally clean. 10/10 will come back for any medical needs.
Business response:
Hello Ms. Cunningham, Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you had a great experience at STAR ER. Our team takes pride in providing excellent care and ensuring a quick and efficient visit for our patients. We also appreciate your kind words about the cleanliness of our facility. Thank you again for choosing STAR ER, and we look forward to serving you in the future if you ever need us again. Please take care.
Frequently asked questions about STAR ER
How is STAR ER rated?
STAR ER has a 4.9 star rating with 1,356 reviews.
When is STAR ER open?
STAR ER is open now. It is open 24/7.
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