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Stonebriar Chevrolet Parts
- Auto Parts & Supplies
- Frisco, TX
About this business
The Parts Department at Stonebriar Chevrolet maintains a comprehensive inventory of high quality genuine OEM parts. Our highly knowledgeable staff is here to answer your parts inquiries. Should we not carry a part for which you're searching, we can always order it for you and receive it within a timely manner.
Location details
9950 Texas 121, Frisco, TX, 75035, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Oscar Castillo was pushy with me on the phone when I called and really just hurried me off the line because he seemed busy. When I came in person I explained my issues and he gave me a confused and overwhelmed look the entire time. He said that since it was the weekend (this was Friday in the morning) the vehicle diagnosis wouldn't be until Monday. The diagnosis took less time which was great and I received a text from the +1 (469) 751-4350 number inquiring about which services were recommended and which ones I could approve... read more
Just purchased a brand new 2025 Traverse last month. Well my transmission light came on out of no where so since it's less than 3000 miles and me purchasing the extra warranty that they upsell you when purchasing claiming it covers everything(Bullsh**) so my vehicle was dropped off last Tuesday and here it is the following Monday...my vehicle literally just been sitting outside this entire time and today I get a message(not even the audacity to call service man was Jesus) stating it's 700 to fix...I'm like how... called and ... read more
AVOID THE SERVICE DEPARTMENT - AWFUL. I brought my '23 Suburban in for a check engine light and warning message. Dropped off on Tuesday morning, picked up Friday. Get into the car and check engine light is still on and same warning message appeared again. 3 full days and nothing done. Cost me $250 for rental car Tuesday - Friday and inconvenience of back and forth to dealership and nothing was accomplished. Asked if they wanted to try again to make this right. I'm all for 2nd chances and still need my Suburban fixed. ... read more
Absolutely TERRIBLE. Save yourself your time and your patience. Spent a hour trying to get help. Get to service today and the guy was EXTREMELY RUDE. I asked if he may know any other locations offer loaners since my car would need to be there a few days. He says "how the hell would I know, I work here" Got it buddy! Went to Denton location and it was like a breath of fresh air. Based on reading the other reviews here... someone in a higher position should spend more time at this location to address this blaring issues wi... read more
STEER CLEAR!!!!! Terrible experience, if I could leave 0 stars I would. No one knows one hand from the other. Have been given misinformation from the moment we started the process of purchasing the car a MONTH ago and still dealing with it now. Love my car, but this dealership needs some work!!!! Will NEVER go back or recommend to anyone!
Choose another dealership. Had an appointment well in advance to check out my electrical issues. After getting there and they did my very first car service on a 2024 Malibu (less than 6 months old), they told me they couldn't deal with the electrical issues and would need 1-2 days to even look at it. What was the point of an appointment then? Had 0 loaners available and rushed me out the door. I took it to another dealership after waiting for another Chevy dealership to schedule 4 weeks later and was told the same thing... read more
I reached out to the two individuals mentioned and also tried to contact the general manager of sales, and did not get a response. The parent company Berkshire Hathaway Auto-Dallas told me to file a lemon law complaint as they also reached out to the dealership to get this resolved and did not get a response. Not a surprise based on the dealerships lack of ethics and awful customer service.
Your service advisor Oscar was out right terrible. Completely rude off the start. I created an appointment over a week for an oil change and have a noise checked coming from my motor (a noisy belt) first started with I hope you expected to drop off your vehicle 24/48 hours before we can check it. I asked what the point of having an appointment which he replied that's just how it works. I just went ahead and went to my next issue which I brought up my service warranty I have from purchasing my truck from another dealership (3... read more
Absolutely horrendous customer service by the sales floor manager, Esteban I believe. Very condescending and rude. I called him out on it and he responded rudely with no remorse. The salesman who helped me with the vehicle was obviously embarrassed. I asked to speak with the GM and was told that he was not there. They would not provide contact information. I am a business owner myself. Anyone who treated a customer the way that I was treated. would be terminated immediately. Josh, please do not provide me with a customer se... read more
Frequently asked questions about Stonebriar Chevrolet Parts
How is Stonebriar Chevrolet Parts rated?
Stonebriar Chevrolet Parts has a 1.6 star rating with 209 reviews.
When is Stonebriar Chevrolet Parts open?
Stonebriar Chevrolet Parts is closed now. It will open tomorrow at 7:00 a.m.