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Stonebriar Chevrolet Parts
- Auto Parts & Supplies
- Frisco, TX
About this business
Location details
9950 Texas 121, Frisco, TX, 75035, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Service Team: Pompous and condescending. Brought Tahoe in 4 times in a year for a sputtering idle. I was concerned that after the powertrain warranty at 60,000 miles was void, I would be on the hook for whatever the problem was. Last appointment in May at 59,000 miles I was told once again - this is all normal. Last weekend my check engine light began flashing and other alerts were activated. After having to get a rental car on my own (no loaners???), they quoted me $955 to get a coil in cylinder 2 replaced. Trey (po... read more
Absolutely disgusting how this place treats customers. I would never buy another car here or recommend to anyone. I am 52 years old and have a lot of experience buying cars at different dealerships this one by far is the WORST. They lie to you, they wont return calls, they don't help after your out the door and no one seems to care. I have left 16 total messages via call email and text since 7/18 and NO ONE will call me back. Absolutely HORRIBLE
Ethics problem here. Stonebriar is trying to buy good ratings. (Screenshot included) I am absolutely blown away by this place. I typically never leave reviews but felt in this case, folks should proceed with caution. I purchased a new Blazer a 8 months ago. I went in for an oil change and pointed out that on the rear sensor there was some paint that flaked off. I was informed this was not covered by warranty. The man was very condescending - maybe it's because I am female but the worst part is I get a text from "Sam" try... read more
Once again, horrible service from multiple advisors. Service advisors don't seem to care about customer vehicles.
No stars Hey Jose tried to reach may time. Do you return calls? I have car of your that needs a repair, was told it would be 3 hours tried to schedule Yvan tells me 2 days and no loaner car????? Find me a time slot fast.....with a loaner car for the time it will take to correct your 3 hr mistake. Post your email here ASAP - Due by Sunday night 07/27 @ 7 PM! Failure to do so will not be good - Am I clear???????
The management in this place is a joke. No one answers phones or emails. I sent a 5 page complaint letter to the General Manager with all the details. Sent to his work email address. No response in a week. No one there answers the phone and the chat room gave me an email address that came back undeliverable. Avoid this place like the plague. After sale customer service is horrible. They screwed up the transfer of my Disabled Veteran speciality plates. After 6 weeks trying to get it sorted out, I went to TX DMV and did it mys... read more
I read the reviews and thought...they can't be that bad...right? Wrong. Walking around in the heat ...none of the vehicles I was interested in had stickers in them...of course! I walk in the dealership...one of the girls at the front desk was digging in her ear...literally! She looked in my direction and said nothing. The other one never even looked up from her phone . I walked around for a few minutes...saw a few salespeople at their desks...leaned back in their chairs...looking at their phones etc. Two employees wa... read more
Worst experience I have ever had at a dealership. They constantly lied about when the car would be finished. I mean, how long does and oil change take? 5 weeks apparently. I will cut them some slack as they took the time to investigate the transmission problem I reported. I won't give them any slack as to the time it took to get the part. Also the constant lying to us. "Everything is done except,,,, We haven't started on it yet... someone is ahead of you.... we had to take it off the rack..." There never once the same story... read more
Leon from the used car sales team called me about a truck I was interested in. I was told it was sold -- then hours later, Carlos (sales manager) called me back saying it was still available. I showed up, and suddenly the truck was "gone." This bait-and-switch tactic is suspicious, misleading, and a terrible way to do business. I wouldn't trust anything they tell you over the phone. The picture is truck bait.
Frequently asked questions about Stonebriar Chevrolet Parts
How is Stonebriar Chevrolet Parts rated?
Stonebriar Chevrolet Parts has a 1.4 star rating with 209 reviews.
When is Stonebriar Chevrolet Parts open?
Stonebriar Chevrolet Parts is closed now. It will open tomorrow at 7:00 a.m.