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Stress-Free Auto Care
- Auto Repair
- Menlo Park, CA
About this business
Location details
301 El Camino Real, Menlo Park, CA, 94025, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
It was the second time I went to this place for my car repair since years ago. This time was for my Tesla and so glad to know that they are able to repair electrical cars. The experience was as good as before. Efficient, honest and stress free!
Business response:
Thank you for trusting us again, this time with your Tesla! We're so glad to hear that your experience was just as great as before—efficient, honest, and Stress-Free! It means a lot to us that you came back after years and still felt the same level of service. We truly appreciate your support and look forward to helping you in the future. Have a wonderful Stress-Free day!
I had to replace my brakes, and the service provided was exceptionally efficient, as they finished the job in just a few hours, quicker than anticipated. The overall experience was excellent, and I highly recommend their services
Business response:
Thank you for taking the time to share your positive experience at Stress Free Auto Care! We're thrilled to hear that you had a stress-free and efficient brake replacement service. Our team takes pride in providing transparent, convenient, and exceptional service, and we're glad to hear that we were able to exceed your expectations. We appreciate your recommendation and look forward to serving you again in the future!
Stressed!! Nail in my tire & a 2.5hr drive home after a 12hr shift staring me in the face. They couldn't help me with the drive but they did drop everything to fix my tire and get this tired nurse on her way a little less stressed! Thank you guys for your excellent customer service!
Tries to scam you into a consultation for basic service requests. Don't waste your time.
The bill they gave for additional repairs was over $4300. When my regular mechanic did the job not all the things mentioned needed to be done. My bill from my regular mechanic was ,$1770.00. that's a huge difference. I will not be returning.
Business response:
Dear Paula, Thank you for taking the time to give us your feedback. We appreciate the honest insight as to what made your experience less than what you expected. Our goal is always to repair and return your vehicle to you as soon as we can, to minimize the inconvenience you may have without your vehicle. With your specific vehicle , we had a coolant leak scheduled in the afternoon, and the appointment was to find the root cause of the problem. Once our technician was able identify the source of the leak from one of your h... read more
The hourly rate is very high. Also had I known parts could not be gotten on a Sunday then I would have waited till Monday and gone to my other mechanic. The staff is great but this was not a good experience.
Business response:
Dear Paula, Thank you for taking the time to give us your feedback. We appreciate the honest insight as to what made your experience less than what you expected. Our goal is always to repair and return your vehicle to you as soon as we can, to minimize the inconvenience you may have without your vehicle. With your specific vehicle , we had a coolant leak scheduled in the afternoon, and the appointment was to find the root cause of the problem. Once our technician was able identify the source of the leak from one of your h... read more
Beware of Stress-Free auto, they will lie to you then tell you they did not promise a full not basic scan. Upon arrival they forgot what my chief complaint was. Unless there was another room not offered there was no comfortable place to sit from the drafty room and cramped room shared with staff. They "lied" and stated I needed a new starter when I had just had a new one installed just days before! Then after simply saying I would need to make transportation arrangements for the next day they reneiged on the repair discount... read more
Business response:
Dear Ria, Thank you for bringing this to our attention, and we sincerely apologize for the experience you had. After reviewing your comments, we believe this review may not be for our Menlo Park location, as we don't have a record of this specific situation. That being said, we take these types of concerns very seriously and would never want any customer to be dissatisfied with our service. If this did occur at our shop, we encourage you to reach out to us directly so we can better understand the situation and make it rig... read more
My experience was anything BUT stress-free. Matter of fact it was STRESSFUL from start to finish. Brought my car in for a simple noise coming from my engine, thought it might be the AC unit, but was unsure. So made an appt for 10am dropoff. My car proceeded to sit outside until nearly 3pm. After 2+ hours of diagnosis & UNNECCSARILY EVACTUATING my AC freon, they called to say they need another day or so of diagnosing my vehicle, claiming it had multiple AC leaks & other issues they'd need to look into, to figure out where the... read more
Business response:
Dear Matt, I would like to apologize for the poor experience you had. We take pride in our work and when our technicians discover a refrigerant leak in your A/C, the EPA dictates that it is against the law to recharge an A/C System with a known refrigerant leak, as it can be harmful to the environment. I would be interested in discussing your visit with you further and seeing what we can do to make this right, if you are open to it. You can reach me at 650-328-0287 or send me an email at menlopark@stressfree.com. I hope ... read more
These people had my car for over a month and couldn't fix my car every time I went to pick it up they had to keep it and refix something else so my car was there another week and when I picked it up a month later it had an oil leak and Femi stated he wasn't going to fix it because he had already fixed something he states for free because he didn't do it right the first time this Auto car care is NOT STRESS FREE it's a Nightmare my car was not fixed correctly because they were incapable of fixing it and then to add insult to ... read more
Business response:
Hello Danna, Thank you for bringing this to our attention, and we sincerely apologize for the experience you had. After reviewing your comments, we believe this review may not be for our Menlo Park location, as we don't have a record of this specific situation. That being said, we take these types of concerns very seriously and would never want any customer to be dissatisfied with our service. If this did occur at our shop, we encourage you to reach out to us directly so we can better understand the situation and make it r... read more
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.4 star rating with 727 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is closed now. It will open tomorrow at 8:00 a.m.