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Stress-Free Auto Care
- Auto Repair
- Menlo Park, CA
About this business
Location details
301 El Camino Real, Menlo Park, CA, 94025, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
The people are friendly and able to answer questions and concerns as needed. After a mishap where they didn't return my texts or send me a quote for follow up service even after I had been texting and emailing a few times, they realized the error and mistake and have since been great. I appreciate their informative reports and having a good mechanic in the neighborhood is so important. Glad I found one!
Business response:
Hello Keri, I really appreciate you taking the time to share your feedback with us. I sincerely apologize for the unfortunate experience you had with our service. We always strive to provide our customers with a stress-free experience and clear communication. I reviewed the information and I see that when we sent you the estimate, the file was incomplete. I have updated the invoice and resent you a link to view the report with all the necessary information. I have also been trying to reach out to you this week. Please give... read more
I had a great experience in the Menlo Park location. The intake person did a wonderful job of greeting me, checking me in, and letting me know how the work would progress. I was sent texts about check in, how the work was going, inspection results, and recommendations. The vehicle was ready before I expected, which was great. All in all, I was treated in a friendly, respectful, and professional matter. And now I have a plan for maintenance, based on the priority of work that needs to be done. It was an excellent experience a... read more
Business response:
Thank you for sharing such a detailed and glowing review! We’re thrilled to hear that your visit to our Menlo Park location was a great experience from start to finish. It’s wonderful to know the intake process was smooth, the communication kept you informed every step of the way, and that your vehicle was ready ahead of schedule. We’re especially glad you felt treated with friendliness, respect, and professionalism—those are exactly the values we aim to deliver! It’s great that you now have a clear maintenance plan, and we’... read more
Once again, the service quality at the Castro Valley Shop was world-class/exceptional. The service technicians were knowledgeable, courteous and easy to discuss options with. They literally triaged my Honda Pilot "bumper-to-bumper", informing me of what items needed care, and what items should remain on our "watch-list" for future intervention. True to form, it was a 100% "stress-free" engagement. (Honestly, I'm hesitant to fully sing their praises too loudly -- if the secret gets out locally, I may have competition to bring... read more
Business response:
Thank you so much for the glowing review! We’re thrilled to hear that your experience at our Castro Valley shop was truly stress-free and that our team was able to provide clear guidance on your Honda Pilot's needs. It’s so important to us that our customers feel well-informed and comfortable with their options, and it sounds like our technicians hit it out of the park for you. We’ll be sure to pass along your kind words to Omar and the rest of the team—they’ll really appreciate it! And don’t worry, your secret’s safe with ... read more
best auto repair I have ever seen in silicone valley ! I came to the shop for tire pressure problems. I called their shop 15 mins ahead and they confirmed the problem within like 30 secs. Then I go there .. no waiting time they fix my problem within 5 mins. How amazing!
Business response:
Wow, thank you for the awesome feedback! We’re thrilled to hear that we could get you in and out so quickly and take care of your tire pressure issue on the spot. Our goal is always to make things as efficient and stress-free as possible, so it’s great to know we hit the mark for you. If you ever need us again, we’re just a quick call away. Have a wonderful day in Silicon Valley!
I drive a well loved 2005 Toyota sienna and Stephanie and her crew have helped to keep my car running smoothly while being upfront on costs and needed repairs.
Business response:
We’re so glad to hear that Stephanie and the team have been able to keep your well-loved 2005 Sienna running smoothly! Taking care of an older car requires a team you can trust, and we’re happy to be that for you. Being upfront about costs and needed repairs is what we’re all about, so it’s great to know you feel that support. Thanks for letting us be part of your Sienna’s journey—here’s to many more miles together! Have a wonderful Stress-Free day!
Is there less than a one star rating? They deserve it. Maybe yelp should begin using the negative sign for their rating system. This outfit could be their darling.
Business response:
Dear Mr. Velez, Thank you for taking the time to share your feedback. I understand your frustration, and I’m sorry to hear that you were not satisfied with your experience. However, I want to clarify a few points regarding the service we provided and the steps we have taken to address your concerns. The work we performed on your vehicle was based on our diagnostic findings, which, as noted, differed from the codes you had pulled prior to bringing the car in. We replaced the ECU to resolve those specific issues, and the veh... read more
I came into the garage today explaining I had something wrong with my windshield washer. The windshield wipers work, but the washer doesn't. The manager kindly said, pop the hood and she showed me where the line at the top was chewed through and that the reservoir wouldn't hold any water because that was compromised as well by rats. I live in the country. In my book she went above and beyond she didn't have to take the time to look at that and gave me an honest estimate about it as well so I highly recommend recommend this g... read more
Business response:
Thank you so much for sharing your experience! We’re so glad to hear that our manager took the time to inspect your windshield washer issue and help identify the problem. Living in the country can definitely come with challenges like this, and we’re happy we could provide an honest assessment and clear explanation of what was going on. Going above and beyond for our customers is what we strive for, and it’s wonderful to know it made a difference for you. Thank you for the recommendation—we’re here anytime you need us! Have a... read more
I've never posted a bad review before, but Stress-Free Auto Care in Menlo Park deserves this one. I was charged more than $2,100 for new brakes and within days, I knew that they were DEFECTIVE! I brought my car back, they put on a new set of brakes, and by the time I arrived back home, I knew that these brakes were defective too. Third time's the charm, right? Not in my case. Brake set #3 were still faulty and that's just not right. I gave them 3 times to deliver what I had OVERpaid for and they failed. I went into the shop ... read more
Service requested was taken care of. The price is reasonable and transparent. The check in/ out process is quick.
Business response:
Great to hear everything went smoothly! We're happy the service met your expectations and that you found our pricing transparent. Quick check-ins and check-outs are what we aim for! Thanks for sharing your experience, and have a wonderful Stress-Free day!
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.4 star rating with 742 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is closed now. It will open at 8:00 a.m.