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Stress-Free Auto Care
- Auto Repair
- Menlo Park, CA
About this business
Location details
301 El Camino Real, Menlo Park, CA, 94025, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
I drive a well loved 2005 Toyota sienna and Stephanie and her crew have helped to keep my car running smoothly while being upfront on costs and needed repairs.
Business response:
We’re so glad to hear that Stephanie and the team have been able to keep your well-loved 2005 Sienna running smoothly! Taking care of an older car requires a team you can trust, and we’re happy to be that for you. Being upfront about costs and needed repairs is what we’re all about, so it’s great to know you feel that support. Thanks for letting us be part of your Sienna’s journey—here’s to many more miles together! Have a wonderful Stress-Free day!
Is there less than a one star rating? They deserve it. Maybe yelp should begin using the negative sign for their rating system. This outfit could be their darling.
Business response:
Dear Mr. Velez, Thank you for taking the time to share your feedback. I understand your frustration, and I’m sorry to hear that you were not satisfied with your experience. However, I want to clarify a few points regarding the service we provided and the steps we have taken to address your concerns. The work we performed on your vehicle was based on our diagnostic findings, which, as noted, differed from the codes you had pulled prior to bringing the car in. We replaced the ECU to resolve those specific issues, and the veh... read more
I came into the garage today explaining I had something wrong with my windshield washer. The windshield wipers work, but the washer doesn't. The manager kindly said, pop the hood and she showed me where the line at the top was chewed through and that the reservoir wouldn't hold any water because that was compromised as well by rats. I live in the country. In my book she went above and beyond she didn't have to take the time to look at that and gave me an honest estimate about it as well so I highly recommend recommend this g... read more
Business response:
Thank you so much for sharing your experience! We’re so glad to hear that our manager took the time to inspect your windshield washer issue and help identify the problem. Living in the country can definitely come with challenges like this, and we’re happy we could provide an honest assessment and clear explanation of what was going on. Going above and beyond for our customers is what we strive for, and it’s wonderful to know it made a difference for you. Thank you for the recommendation—we’re here anytime you need us! Have a... read more
I've never posted a bad review before, but Stress-Free Auto Care in Menlo Park deserves this one. I was charged more than $2,100 for new brakes and within days, I knew that they were DEFECTIVE! I brought my car back, they put on a new set of brakes, and by the time I arrived back home, I knew that these brakes were defective too. Third time's the charm, right? Not in my case. Brake set #3 were still faulty and that's just not right. I gave them 3 times to deliver what I had OVERpaid for and they failed. I went into the shop ... read more
Service requested was taken care of. The price is reasonable and transparent. The check in/ out process is quick.
Business response:
Great to hear everything went smoothly! We're happy the service met your expectations and that you found our pricing transparent. Quick check-ins and check-outs are what we aim for! Thanks for sharing your experience, and have a wonderful Stress-Free day!
Booked the car in for unknown rattle at high speed. Diagnosis was uncertain until technician drove out with me to freeway. Conclusion was shocks and rear tires need fixing due to driving over too many bumps or potholes. Tires were aligned but not rotated for short term. Will return for full fix soon. Everyone was courteous and helpful. Diagnosis takes time, that is unavoidable. Grateful to be able to drive now without fear of a potentially fatal breakage. Thankyou Stressfree!
Business response:
We’re glad we could help you get to the bottom of that rattle and make sure your car is safe to drive! It’s great to hear that our team was courteous and helpful throughout the process. Sometimes diagnosis does take a bit of time, but it’s worth it to make sure everything’s in good shape. We look forward to helping you with the full fix soon. Thanks for your trust in us, and have a wonderful Stress-Free day!
I brought my car in for replacement of one tire. The technician found over $5K worth of suspension maintenance costs. Fair enough, as my car is 12 years old and had yet to rack up expensive repairs. But on my drive following pick-up of the car, the dashboard tire light came on again. I can't help but wonder, were all those suspension repairs necessary, or was I completely taken advantage of by a team that wasn't interested in providing the care my car really needed?
Business response:
Thank you for bringing your car to us, and for your service. We truly appreciate it. I apologize for the oversight regarding the tire light coming on after your visit. This isn’t the experience we want for our customers, and I’m sorry for any inconvenience this caused. The suspension repairs were recommended based on the condition of your vehicle to ensure it remains safe and reliable. However, I understand your concern and would like to invite you back to inspect the tire light and review the repairs with you. Please feel ... read more
We live very close to stress free auto shop. Our car wouldn't start one morning and I walked to the store to ask if they can help.. the lady at the office was so nice!!! She even offered to help us push the car down there! We ended up pushing it our selves and the fix it the same day. We really appreciate their help! The service was 10/10!! Price was a bit high... but fair. And hi! It's a shop in the middle of Menlo Park you can't expect it to be cheap. We will definitely come back there.
Business response:
Thank you for sharing your experience! We’re so glad our team could help out in a pinch and get your car fixed the same day. It’s great to hear that you appreciated the friendly service, even if it meant pushing the car down the road! We aim to offer fair prices for the quality of service we provide, especially in Menlo Park. We’re happy to know you’ll be coming back, and we look forward to helping you again in the future. Thank you and have a wonderful Stress-Free day!
I liked the appointment confirmation and status updates on the work when the car is there; live garage camera is neat too! Steph at the front desk was nice and really helpful. I came in with a list of pre-sale things to do on my 2023 BMW and we were able to work through them. Very fair price for the work
Business response:
We're thrilled to hear you enjoyed the appointment confirmation, status updates, and the live garage camera! Steph will be delighted to know she was helpful during your visit. It's great that we could assist with your pre-sale checklist on your 2023 BMW at a fair price. Thank you and have a wonderful Stress-Free day!
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.4 star rating with 727 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is closed now. It will open at 8:00 a.m.