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Stress-Free Auto Care
- Auto Repair
- Menlo Park, CA
About this business
Location details
301 El Camino Real, Menlo Park, CA, 94025, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
Service is quick and efficient, prices are a little high. All in all a good experience
Business response:
Thanks for sharing your thoughts! We're glad to hear you had a quick and efficient service experience. We understand that pricing is important, and we strive to provide the best value for the quality of service we offer. We appreciate your feedback and look forward to serving you again. Thank you and have a wonderful Stress-Free day!
Top notch customer service and very responsive and helpful. They had it done faster than promised.
Business response:
Thanks for the fantastic feedback! We're thrilled to hear you had a great experience and that we could get everything done quicker than expected. Looking forward to seeing you again. Thank you and have a wonderful Stress-Free day!
Stephanie and Travis were both amazing in customer service! As soon as I walked in i was greeted with a smiling face and plenty of respect 10/10
We had a great experience here, twice. They made the whole process so easy. Online, on the phone and in person, they were helpful, informative and transparent throughout. Their prices were competitive to low. They made it easy to schedule and drop off; and even though I work until after their office closes, they offered easy options to get it after hours. They diagnosed and repaired the issue we brought our car in for, and advised us of a connected issue that would need attention in the future. They were right. We brought ou... read more
Business response:
Thank you so much for sharing your wonderful experiences with us! We're thrilled to hear that our team made the process easy and seamless for you, from scheduling to after-hours pickup. It's great to know that you found our staff helpful, informative, and transparent, and that our pricing met your expectations. We're also glad that the repairs were done promptly and to your satisfaction. Your confidence in our care means the world to us. Thank you and have a wonderful Stress-Free day!
Great great service and professional time management. Thanks to Stephanie, her friendly service really eased out our stressful situation with perfect solution and timing. Definitely recommend!
Business response:
Thank you so much for the kind words! We're thrilled to hear that Stephanie's friendly service and efficient time management made your experience stress-free. Your recommendation means a lot to us. Thank you and have a wonderful Stress-Free day!
Took my jeep to get a coolant leak fix. Paid over $2000 for some hoses, and upon telling the inspection and work was done, they failed to take 1 minute of their time to look at the pavement to see if it was still leaking and of course it was so basically lied to me saying they inspected when the didn't I was so stressed and mad for waisting my time and money with them never again. Jeff apparently doesn't pay attention to detail, a Veteran own company and never offered me a discount even when I have a shirt that literally say... read more
Business response:
Hey there, thanks for reaching out and sharing your experience with us. I'm really sorry to hear about the ongoing issues with your jeep and the frustration that came with it. It's clear we dropped the ball on ensuring your vehicle was fully ready to go, and I can understand why you'd feel let down, especially after trusting us to get the job done right. I also want to acknowledge the missed opportunity to recognize and honor your service as a Marine. We genuinely appreciate the sacrifices made by veterans and I'm sorry if ... read more
I stopped by unexpectedly because on my way home I got a flat tire. Naeem came out right away to assess the damages and was able to fit me in ASAP, which I was so thankful for. Because I came in towards closing time, he said they would work on my car first thing tomorrow and immediately ordered the tire I needed to come in the morning. He was very transparent on what needed to be done as well as pricing and communicative the entire process. Couldn't recommend enough, it was truly a stress free experience!!
Business response:
So happy to hear that Naeem was able to turn your unexpected flat tire situation into a stress-free experience! It's fantastic to know that his prompt service, transparency, and communication stood out to you. We always strive to make sure you're well-informed and comfortable with the process, especially when it's crunch time. Thank you for taking the time to share your positive experience and for recommending us. We're here for you anytime you need, and we hope to see you again under better circumstances. Have a wonderful S... read more
Posting the experience my mom had this month - "I have dealt with Naeem twice so far & each time he has made the daunting process of care maintenance very easy & streamlined. Naeem is extremely responsive given his busy schedule & very patient. He always takes extra time to explain the information no matter how many questions I have. I trust him completely to guide me on how to best care for my car. I also want to mention Israel who I dealt with when I went to pick up the car. He, too, went out of his way to answer all quest... read more
Business response:
Wow, thank you so much for sharing your mom's experience with us! We're absolutely thrilled to hear that Naeem and Israel made the car maintenance process smooth and stress-free for her. It's our goal to ensure that all our customers receive this level of responsive and patient service, and it's great to know we're on the right track. Trust is crucial in our line of work, and we're so glad she feels confident in our guidance. We'll definitely pass your kind words onto Naeem, Israel, and the rest of the team. They'll be just ... read more
I do not recommend this Stress-Free Auto Care at Menlo Park as they have very aggressive sales tactics that border on unethical. Allow me to explain. I used Yelp to search for an auto care provider near me and the guy who responded for Stress-Free Auto Care on Yelp mentioned it would cost about $110 for oil change and $60 for tire repair (right rear tire). I thought that sounded reasonable, so I went to Stress-Free's website to book an appointment. In the appointment website, I selected the oil change and tire repair as part... read more
Business response:
Thank you for sharing your feedback with us. We deeply regret the experience you had at Stress-Free Auto Care in Menlo Park and want to assure you that significant changes have been made since your visit. We understand your concerns regarding the pricing and communication issues you encountered. It is never our intention to make our customers feel pressured or misled. Your feedback is crucial in helping us improve our services. Since your visit, we have undergone a complete change in management and have implemented new tra... read more
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.4 star rating with 742 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is closed now. It will open at 8:00 a.m.