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Stress-Free Auto Care
- Auto Repair
- Menlo Park, CA
About this business
Location details
301 El Camino Real, Menlo Park, CA, 94025, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
I rarely leave negative reviews, but my experience with Stress-Free Auto Care in Menlo Park was bad enough that I feel a responsibility to share it. I brought my 2010 Prius in on November 3 because the engine overheated, the car shut off while driving, and the check engine light was on. Their inspection noted that the coolant reservoir was empty and even recommended a cooling-system pressure test to find the leak--but that test was never actually performed. Instead, they diagnosed a bad water pump and thermostat and charged... read more
Tries to scam you into a consultation for basic service requests. Don't waste your time.
Business response:
Hello Paul, Thank you for taking the time to share your feedback about your vehicle's recent visit with us. I would be interested in discussing your visit with you further, if you are open to it. You can reach me at 650-328-0287 or send me an email at menlopark@stressfree.com. I hope to hear from you soon. Sincerely, Darin D. General Manager
The bill they gave for additional repairs was over $4300. When my regular mechanic did the job not all the things mentioned needed to be done. My bill from my regular mechanic was ,$1770.00. that's a huge difference. I will not be returning.
Business response:
Dear Paula, Thank you for taking the time to give us your feedback. We appreciate the honest insight as to what made your experience less than what you expected. Our goal is always to repair and return your vehicle to you as soon as we can, to minimize the inconvenience you may have without your vehicle. With your specific vehicle , we had a coolant leak scheduled in the afternoon, and the appointment was to find the root cause of the problem. Once our technician was able identify the source of the leak from one of your h... read more
The hourly rate is very high. Also had I known parts could not be gotten on a Sunday then I would have waited till Monday and gone to my other mechanic. The staff is great but this was not a good experience.
Business response:
Dear Paula, Thank you for taking the time to give us your feedback. We appreciate the honest insight as to what made your experience less than what you expected. Our goal is always to repair and return your vehicle to you as soon as we can, to minimize the inconvenience you may have without your vehicle. With your specific vehicle , we had a coolant leak scheduled in the afternoon, and the appointment was to find the root cause of the problem. Once our technician was able identify the source of the leak from one of your h... read more
Beware of Stress-Free auto, they will lie to you then tell you they did not promise a full not basic scan. Upon arrival they forgot what my chief complaint was. Unless there was another room not offered there was no comfortable place to sit from the drafty room and cramped room shared with staff. They "lied" and stated I needed a new starter when I had just had a new one installed just days before! Then after simply saying I would need to make transportation arrangements for the next day they reneiged on the repair discount... read more
Business response:
Dear Ria, Thank you for bringing this to our attention, and we sincerely apologize for the experience you had. After reviewing your comments, we believe this review may not be for our Menlo Park location, as we don't have a record of this specific situation. That being said, we take these types of concerns very seriously and would never want any customer to be dissatisfied with our service. If this did occur at our shop, we encourage you to reach out to us directly so we can better understand the situation and make it rig... read more
My experience was anything BUT stress-free. Matter of fact it was STRESSFUL from start to finish. Brought my car in for a simple noise coming from my engine, thought it might be the AC unit, but was unsure. So made an appt for 10am dropoff. My car proceeded to sit outside until nearly 3pm. After 2+ hours of diagnosis & UNNECCSARILY EVACTUATING my AC freon, they called to say they need another day or so of diagnosing my vehicle, claiming it had multiple AC leaks & other issues they'd need to look into, to figure out where the... read more
Business response:
Dear Matt, I would like to apologize for the poor experience you had. We take pride in our work and when our technicians discover a refrigerant leak in your A/C, the EPA dictates that it is against the law to recharge an A/C System with a known refrigerant leak, as it can be harmful to the environment. I would be interested in discussing your visit with you further and seeing what we can do to make this right, if you are open to it. You can reach me at 650-328-0287 or send me an email at menlopark@stressfree.com. I hope ... read more
I don't recommend this shop at all. They charged me $3700 for a simple coolant leak but they didnt fix it - even though they had my car for over a day. less than a month later, the coolant was still leaking. I filled up the coolant myself but A month later, it was till leaking badly But "Stress Free" (what they oddly call themselves) was Useless to help repair the cost without charging for labor all over again. They should be called Stressful Auto Care
Business response:
Dear Joe I am sorry to hear about the poor experience you had at our location. We understand that you are experiencing a coolant loss. We invite you to any one of our locations nearest you so that we can have a look. We can do a full inspection of your vehicle. If it has anything to do with a past repair, our 2 year, 24k mile warranty covers your repairs so you pay nothing out of pocket. If your vehicle is having additional concerns, we can walk you through repair options. Again, we are truly sorry that your experience was... read more
I'm back to a low rating for these guys. I originally provided a low rating about 4 months ago, they reached out and then resolved the issue. That low rating was around communication issues. Now the same type of issues are occurring again. I emailed on Feb 18-25th with them. The guy helping me went from providing info and being ok with not making me do another diagnostic at their site(since I had one done for the issue I was having g elsewhere when Stress Free was closed) , and trying to fix the issue the way I wanted it t... read more
Business response:
Hello Keri, I really appreciate you taking the time to share your feedback with us. I sincerely apologize for the unfortunate experience you had with our service interaction over email and text. During our interaction you shared with us your intermittent starting issue with your vehicle and asked for advice on what to do next without having to spend any money on the vehicle. We supplied you with the cost of a starter as you requested and I urged you to has us perform a diagnostic to better understand the issue. There are a... read more
My spouse brought our Toyota Matrix here to have two door handles replaced (among a few other things checked). I was fairly shocked to learn that the price for the repair for the door handles was over $1700! In addition to the price being much higher than I expected, they replaced all four door handles (one that they broke themselves while looking at the car and the other front one that was unbroken). While they communicated with my partner, I feel pretty shocked that we paid for a part that was not broken before the car was... read more
Business response:
Hello Brianna, Thank you for taking the time to share your feedback about your vehicle's recent visit with us. I would be interested in discussing your visit with you further, if you are open to it. You can reach me at 650-328-0287 or send me an email at menlopark@stressfree.com. I hope to hear from you soon. Sincerely, Darin D. General Manager
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.4 star rating with 742 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is closed now. It will open at 8:00 a.m.