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Stress-Free Auto Care
- Auto Repair
- Menlo Park, CA
About this business
Location details
301 El Camino Real, Menlo Park, CA, 94025, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
I'm actually disappointed at my very first experience here. I took my car in for an oil change on a Friday around 2:30pm. I was told to come back around 5:30. I ended up going back around 4:30. I was told they were waiting for a part to arrive (air filter). I waited until about 5:45 when it arrived only to find out it was the wrong part. I was asked to return Monday (I couldn't go back Saturday) around 5pm and they would have tge part to install. Monday morning I called twice (call center answered) and asked if they would re... read more
Business response:
We appreciate your feedback and I apologize for the experience you had with us. As I was looking further into this, I found that our difficulties were in finding the specific item for your vehicle and in our miscommunication during the process. It is regrettable that this occurred and we are growing from it. We have since confirmed your vehicle information is free of errors and are working on better preparation for appointments to prevent this from happening again. I hope you will consider a visit with us in the future and a... read more
I was told to come in for a diagnostic, and then they would be able to provide a quote. This was through Yelp's messaging system. This gave the impression that the diagnostic was free; however, they failed to mention that it was not. I believe this was an issue in another review as well. Michael and Zain were both polite and helpful, but I feel misled and wasted time driving to the store in rush hour traffic. (Edit: I later received a text meant for another employee that said "most likely have to send him to the dealer any... read more
The service went fine. I got an oil change. Paid about 180 dollars for the service. The price is very high, though that's not the reason for my rating. The main issue and reason for my review though is the amount of spam that you get after coming here. From texts asking for reviews. Multiple times. To emails to try and get follow up business. I understand marketing but there is a limit to the amount that I could accept and unfortunately, this lands in the unacceptable category. Do not recommend if you want in and out servi... read more
Business response:
Hello Kenny, Thank you for taking the time to write and tell us about your recent visit. We take your feedback very seriously. Please accept our apologies for the inconvenience caused by the follow-up messages. We are looking into ways to improve on our communications and our customer experience. Our intention is to be informative and transparent without being disruptive. We are thankful that you trust us with your ca. As always, we will continue to work and improve on how we service vehicles. Please reach out to us if you... read more
I highly recommend this place. The staff there were very informative and made some calls for me to find the best solution. Very kind and great communication. Highly recommend them.
Business response:
Thank you so much for your kind words and recommendation! We’re thrilled to hear that our team was able to assist you with great communication and go the extra mile to find the best solution. Your trust means everything to us, and we’re here anytime you need us. Have a wonderful Stress-Free day!
Popped in here for a small maintenance concern at the beginning of a long road-trip. They were super friendly and helped me get on my way with less worry and properly inflated tires. I would consider this shop for a more substantial repair.
Business response:
Thank you for stopping by and sharing your experience! We’re so glad we could help you with your maintenance concern and make sure your tires were properly inflated before your road trip. Taking a little worry off your plate is exactly what we aim for! It means a lot that you’d consider us for more substantial repairs in the future—we’d love to help whenever you need us. Have a safe and wonderful Stress-Free journey!
All items shown with images on analysis, Always a clean reliable shop with rides to/from the shop
Business response:
Thank you so much for taking the time to share your recent experience at Stress Free Auto Care! We are thrilled to hear about your positive experience with our team and services. It's great to know that you had a smooth and transparent experience during your original 130k miles maintenance check on your '03 Lexus GS300 SportDesign. We take pride in providing thorough diagnostics and clear explanations of the work required, and we're delighted to hear that you had zero questions about the work needed and why. Transparency is... read more
courteous service good diagnosis quality repair . Good team work Stephanie Darien and Lurie working together to help solve the problem Car operates smoothly
Business response:
Thank you for sharing your experience! We're so glad to hear that our team—Stephanie, Darien, and Lurie—provided courteous service and worked together to solve the issue with your car. It’s wonderful to know your car is now operating smoothly. Your kind words mean the world to us, and we’re always here to help whenever you need us. Have a fantastic Stress-Free day!
I am a big fan of Stress-Free in Menlo Park. I like the intake process (Darrin is super nice) and they even paid for a Lyft to take me back home! I really appreciate how detailed their explanations are and the paperwork that they provide. They were able to finish my car by my 11am next day deadline and during this busy holiday time, that means everything!!
Business response:
This made our day! Thank you for the shoutout to our Menlo Park team (and Darrin—he’ll love hearing this!). We’re so happy you enjoyed the intake process and the detailed care we put into everything, from the explanations to getting your car done on time. Helping you during the busy holiday season is what we’re here for! We appreciate you sharing your experience and hope to see you again. Have a wonderful Stress-Free day!
Spending $133 (after a $10 discount) for an oil change on my 2018 Honda feels a bit pricey. The service also took longer than expected; I had a 9AM appointment, but my car wasn't ready until 4PM. I think I'll look for a different place for my next oil change.
Business response:
Dear Richard, Thank you for taking the time to share your feedback. We do our best to meet expectations and it sounds like we fell short. I would like to chat further if you are open it it. You can reach us at 650-328-0287. I hope you have have a Happy Holidays! Sincerely, Darin D. General Manager
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.4 star rating with 742 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is closed now. It will open at 8:00 a.m.