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Stress-Free Auto Care
- Auto Repair
- Menlo Park, CA
About this business
Location details
301 El Camino Real, Menlo Park, CA, 94025, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
Booked the car in for unknown rattle at high speed. Diagnosis was uncertain until technician drove out with me to freeway. Conclusion was shocks and rear tires need fixing due to driving over too many bumps or potholes. Tires were aligned but not rotated for short term. Will return for full fix soon. Everyone was courteous and helpful. Diagnosis takes time, that is unavoidable. Grateful to be able to drive now without fear of a potentially fatal breakage. Thankyou Stressfree!
Business response:
We’re glad we could help you get to the bottom of that rattle and make sure your car is safe to drive! It’s great to hear that our team was courteous and helpful throughout the process. Sometimes diagnosis does take a bit of time, but it’s worth it to make sure everything’s in good shape. We look forward to helping you with the full fix soon. Thanks for your trust in us, and have a wonderful Stress-Free day!
I brought my car in for replacement of one tire. The technician found over $5K worth of suspension maintenance costs. Fair enough, as my car is 12 years old and had yet to rack up expensive repairs. But on my drive following pick-up of the car, the dashboard tire light came on again. I can't help but wonder, were all those suspension repairs necessary, or was I completely taken advantage of by a team that wasn't interested in providing the care my car really needed?
Business response:
Thank you for bringing your car to us, and for your service. We truly appreciate it. I apologize for the oversight regarding the tire light coming on after your visit. This isn’t the experience we want for our customers, and I’m sorry for any inconvenience this caused. The suspension repairs were recommended based on the condition of your vehicle to ensure it remains safe and reliable. However, I understand your concern and would like to invite you back to inspect the tire light and review the repairs with you. Please feel ... read more
We live very close to stress free auto shop. Our car wouldn't start one morning and I walked to the store to ask if they can help.. the lady at the office was so nice!!! She even offered to help us push the car down there! We ended up pushing it our selves and the fix it the same day. We really appreciate their help! The service was 10/10!! Price was a bit high... but fair. And hi! It's a shop in the middle of Menlo Park you can't expect it to be cheap. We will definitely come back there.
Business response:
Thank you for sharing your experience! We’re so glad our team could help out in a pinch and get your car fixed the same day. It’s great to hear that you appreciated the friendly service, even if it meant pushing the car down the road! We aim to offer fair prices for the quality of service we provide, especially in Menlo Park. We’re happy to know you’ll be coming back, and we look forward to helping you again in the future. Thank you and have a wonderful Stress-Free day!
I liked the appointment confirmation and status updates on the work when the car is there; live garage camera is neat too! Steph at the front desk was nice and really helpful. I came in with a list of pre-sale things to do on my 2023 BMW and we were able to work through them. Very fair price for the work
Business response:
We're thrilled to hear you enjoyed the appointment confirmation, status updates, and the live garage camera! Steph will be delighted to know she was helpful during your visit. It's great that we could assist with your pre-sale checklist on your 2023 BMW at a fair price. Thank you and have a wonderful Stress-Free day!
Super nice staff. Did a great job on the work that needed to be done. Excellent communication. I will use them again.
Business response:
Thanks for the great feedback! We're glad to hear you had a positive experience with our super nice staff and excellent communication. We look forward to serving you again. Thank you and have a wonderful Stress-Free day!
My whole family has used stress free and the service is fantastic! Excellent communication with employees and fast service. I called to make an appointment to get two new tires and they were able to get me in same day. Would definitely recommend to anyone, prices are very reasonable.
Business response:
Thank you so much for your kind words! We're thrilled to hear that your whole family has had fantastic experiences with us. Excellent communication and fast service are what we strive for, and we're glad we could get you in the same day for new tires. We appreciate your recommendation and look forward to serving you again. Thank you and have a wonderful Stress-Free day!
Dear Stress Free, Sadly we did not have a good experience at all. We took our 2013 Lexus in for new brakes, and it came back with a broken shock absorber. You guys "fixed it" but sadly it's still there. We don't have the bandwidth nor trust to go back to you guys and say hey, this was not like that until we picked up our car from you guys after you installed the new brakes. Super disappointing.
Business response:
Dear Anne, Thank you for sharing your feedback, and I’m truly sorry to hear about your disappointing experience. We take pride in providing high-quality service, and it’s concerning to learn that your visit didn’t reflect that. Regarding your 2013 Lexus, I understand how frustrating it must be to deal with an issue that you believe occurred after the brake service. We take such matters seriously and want to ensure that everything is properly addressed. Although you mentioned not having the trust or bandwidth to return, I w... read more
Stephanie at the front desk was amazing! Friendly, informative and clear. She explained everything and the final price was true to the estimate. I dread going to auto shops but not here, will definitely be back!
Business response:
We're thrilled to hear that Stephanie made your experience so positive! It's wonderful to know that her friendliness and clarity helped ease your concerns. We look forward to seeing you again. Thank you and have a wonderful Stress-Free day!
4 stars for the receptionist. She's nice and helpful. One star is for the shop not being able to take 3 min to hook up the handheld diagnostics device. My check engine light turned on, came in at 4:30pm they closed at 6pm. Thought it was a quick fix. I was told to come back tomorrow. Drove to AutoZone immediately after, Had the guy hook up the hand held device. Three minutes later I was up and on my way. Quick and easy. Problem fixed. The shop couldn't take that 3 minutes to hook the device up and see what the issue was. Onl... read more
Business response:
Dear Kevin, Thank you for taking the time to share your feedback. We are glad to hear that our receptionist was able to assist you and that you found her helpful. We sincerely apologize for the inconvenience you experienced regarding the check engine light diagnostic. We understand how frustrating it can be to have an issue that seems like it could be quickly resolved, especially when you are seeking immediate assistance. Our goal is to provide the best service possible, and we regret that we were unable to meet your expe... read more
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.4 star rating with 742 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is closed now. It will open at 8:00 a.m.