This profile has been claimed by the business owner or representative.
Stress-Free Auto Care
- Auto Repair
- Menlo Park, CA
About this business
Location details
301 El Camino Real, Menlo Park, CA, 94025, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
Super nice staff. Did a great job on the work that needed to be done. Excellent communication. I will use them again.
Business response:
Thanks for the great feedback! We're glad to hear you had a positive experience with our super nice staff and excellent communication. We look forward to serving you again. Thank you and have a wonderful Stress-Free day!
My whole family has used stress free and the service is fantastic! Excellent communication with employees and fast service. I called to make an appointment to get two new tires and they were able to get me in same day. Would definitely recommend to anyone, prices are very reasonable.
Business response:
Thank you so much for your kind words! We're thrilled to hear that your whole family has had fantastic experiences with us. Excellent communication and fast service are what we strive for, and we're glad we could get you in the same day for new tires. We appreciate your recommendation and look forward to serving you again. Thank you and have a wonderful Stress-Free day!
Dear Stress Free, Sadly we did not have a good experience at all. We took our 2013 Lexus in for new brakes, and it came back with a broken shock absorber. You guys "fixed it" but sadly it's still there. We don't have the bandwidth nor trust to go back to you guys and say hey, this was not like that until we picked up our car from you guys after you installed the new brakes. Super disappointing.
Business response:
Dear Anne, Thank you for sharing your feedback, and I’m truly sorry to hear about your disappointing experience. We take pride in providing high-quality service, and it’s concerning to learn that your visit didn’t reflect that. Regarding your 2013 Lexus, I understand how frustrating it must be to deal with an issue that you believe occurred after the brake service. We take such matters seriously and want to ensure that everything is properly addressed. Although you mentioned not having the trust or bandwidth to return, I w... read more
Stephanie at the front desk was amazing! Friendly, informative and clear. She explained everything and the final price was true to the estimate. I dread going to auto shops but not here, will definitely be back!
Business response:
We're thrilled to hear that Stephanie made your experience so positive! It's wonderful to know that her friendliness and clarity helped ease your concerns. We look forward to seeing you again. Thank you and have a wonderful Stress-Free day!
4 stars for the receptionist. She's nice and helpful. One star is for the shop not being able to take 3 min to hook up the handheld diagnostics device. My check engine light turned on, came in at 4:30pm they closed at 6pm. Thought it was a quick fix. I was told to come back tomorrow. Drove to AutoZone immediately after, Had the guy hook up the hand held device. Three minutes later I was up and on my way. Quick and easy. Problem fixed. The shop couldn't take that 3 minutes to hook the device up and see what the issue was. Onl... read more
Business response:
Dear Kevin, Thank you for taking the time to share your feedback. We are glad to hear that our receptionist was able to assist you and that you found her helpful. We sincerely apologize for the inconvenience you experienced regarding the check engine light diagnostic. We understand how frustrating it can be to have an issue that seems like it could be quickly resolved, especially when you are seeking immediate assistance. Our goal is to provide the best service possible, and we regret that we were unable to meet your expe... read more
Service is quick and efficient, prices are a little high. All in all a good experience
Business response:
Thanks for sharing your thoughts! We're glad to hear you had a quick and efficient service experience. We understand that pricing is important, and we strive to provide the best value for the quality of service we offer. We appreciate your feedback and look forward to serving you again. Thank you and have a wonderful Stress-Free day!
Top notch customer service and very responsive and helpful. They had it done faster than promised.
Business response:
Thanks for the fantastic feedback! We're thrilled to hear you had a great experience and that we could get everything done quicker than expected. Looking forward to seeing you again. Thank you and have a wonderful Stress-Free day!
Stephanie and Travis were both amazing in customer service! As soon as I walked in i was greeted with a smiling face and plenty of respect 10/10
We had a great experience here, twice. They made the whole process so easy. Online, on the phone and in person, they were helpful, informative and transparent throughout. Their prices were competitive to low. They made it easy to schedule and drop off; and even though I work until after their office closes, they offered easy options to get it after hours. They diagnosed and repaired the issue we brought our car in for, and advised us of a connected issue that would need attention in the future. They were right. We brought ou... read more
Business response:
Thank you so much for sharing your wonderful experiences with us! We're thrilled to hear that our team made the process easy and seamless for you, from scheduling to after-hours pickup. It's great to know that you found our staff helpful, informative, and transparent, and that our pricing met your expectations. We're also glad that the repairs were done promptly and to your satisfaction. Your confidence in our care means the world to us. Thank you and have a wonderful Stress-Free day!
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.4 star rating with 727 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is closed now. It will open tomorrow at 8:00 a.m.