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Stress-Free Auto Care
- Auto Repair
- Castro Valley, CA
About this business
Location details
22312 Redwood Rd, Castro Valley, CA, 94546, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
This is the worst shop I have ever dealt with . Shortly after I arrived Omar asked me to sign in . Not knowing I had just signed a credit card reader . This was later used to sign a invoice without my knowing . I came in for a simple trans fluid leak . But they did work I never asked for , approve of and without my knowing . Service tech Jesse told me I needed brake work . Why did he even look at my brakes ? He also told me I needed a new battery . I took my van to my usual shop and they said my brakes were fine , and the ba... read more
Business response:
Dear Carl, It is unfortunate you left us a one-star review regarding your recent visit to our shop, and I want to personally address your concerns. First and foremost, I regret that your experience with us did not meet your expectations, and I appreciate the time you took to provide feedback. At our shop, we hold ourselves to high standards of service and transparency, and I would like to offer further clarification on the work performed during your visit. 1. SERVICES PERFORMED: As part of the multi-point inspection, we ... read more
Beware! they will try and upsell things you don't need. They recommend a transmission service at 66,000 miles and ford recommend i at 150,000. They also would not let us diagnosis fee to cover a service they recommended. They want to charge 4,000 for something they could not duplicate. Total scam.
Business response:
We regret that you felt the need to leave a 1-star review, and we appreciate the opportunity to clarify our actions in the interest of transparency. Your husband, John, brought your Ford Explorer to us on your behalf for a diagnosis due to issues with the steering wheel not functioning and a failure message on the dashboard. John also expressed his appreciation for the complimentary multi-point inspection we extended to assess potential additional concerns such as tire tread wear, brake pad wear, suspension issues, and leaks... read more
Beware! they will try and upsell things you don't need. They recommend a transmission service at 66,000 miles and ford recommend i at 150,000. They also would not let us diagnosis fee to cover a service they recommended. They want to charge 4,000 for something they could not duplicate. Total scam.
Business response:
We regret that you felt the need to leave a 1-star review, and we appreciate the opportunity to clarify our actions in the interest of transparency. Your husband, John, brought your Ford Explorer to us on your behalf for a diagnosis due to issues with the steering wheel not functioning and a failure message on the dashboard. John also expressed his appreciation for the complimentary multi-point inspection we extended to assess potential additional concerns such as tire tread wear, brake pad wear, suspension issues, and leaks... read more
I went with this place because of the good reviews. I'm glad I did. So I first took my Nissan truck to another shop for diagnostic check and I didn't believe them. So I brought it to Stress- Free even though it cost more for a diagnostic. They told me what they were going to do and called me every day with an update. I had several issues with my truck. All taken care of. It was stress free
Business response:
Thank you so much for giving us a chance! We're thrilled to hear that you felt comfortable with our approach and that we could earn your trust. We know how important clear communication is, especially when multiple issues need attention, so it's great to hear that the regular updates put you at ease. We're glad we could make the process truly "stress-free" and take care of your Nissan truck. If you ever need anything else, we’re here for you. Have a wonderful Stress-Free day!
Taking our cars to the dealership for repairs has become to expensive. We have received great service at stress free auto care, without the price gouging.
Business response:
Thank you for sharing your experience! We’re so glad to hear that Stress-Free Auto Care has been able to provide you with quality service at a fair price. We understand how expensive dealership repairs can get, and we're committed to offering transparent, affordable care without any price gouging. It means a lot to us that you trust us with your vehicles, and we’re here anytime you need reliable, honest service. Have a wonderful Stress-Free day!
Quality service well informed of process repairs done very efficiently . Vehicle running much better
Business response:
Thank you for the great feedback! We're so glad to hear that you appreciated the quality service and clear communication throughout the repair process. It’s fantastic to know your vehicle is running much better—getting you back on the road with confidence is what we aim for. We’re here anytime you need us, and we look forward to keeping things stress-free for you. Have a wonderful Stress-Free day!
I am a procrastinator, got a ticket for my brake lights not working and I made an appointment to have my car checked, I came in early and Omar was very helpful and explained the process. The process was so smooth, gave them my cell number and was even able to watch them work on my car. They do have a tricky parking so be careful when you come in. Nice waiting area is you decide to wait for your car along with charging stations for those that can't be disconnected. Pricing was fair and I will definitely keep Stress-Free Auto ... read more
Business response:
Thank you for sharing your experience! We’re glad to hear Omar was able to make the process smooth and easy for you, especially after getting that ticket—no one likes dealing with that! It’s great to know you appreciated the transparency of being able to watch the work being done on your car and enjoyed our comfortable waiting area with charging stations. We’ll make sure to keep an eye on the tricky parking situation, and we’re grateful for your feedback. We’re here whenever you need us, and we look forward to helping you wi... read more
Stress-free auto did an excellent job on my front and rear brake job. I wasn't there very long. They have a comfortable couch. , coffee restrooms. The front desk guy Omar is pretty good. My vehicle wasn't stopping the front rotors were warped and the rears were making some loud (cupping) noise. Stress-free auto eliminates all these problems thank you Stress-free auto-qualified service technicians shine through. Street-free auto technicians are highly trained. They are continuously attending school and getting certifications.... read more
Business response:
Wow, Uzi, your review really made our day! It's fantastic to hear that our veteran-owned ethos and the expertise of our team stood out to you. We pride ourselves on going beyond the basics to provide both outstanding care for every vehicle and a deep understanding of the technical challenges they present. Hearing from someone with your background and knowledge really affirms that we're hitting the mark. Thanks a bunch for recognizing our team's dedication and for spreading the word. We're thrilled you're satisfied and look f... read more
The name speaks for it's self. Outstanding service. I know what was going on with my car thru out the whole process. This place is amazing . Communication is outstanding! Highly recommended this shop. Thank you!
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.7 star rating with 446 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is open now. It will close at 6:00 p.m.