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Stress-Free Auto Care
- Auto Repair
- Concord, CA
About this business
Location details
2689 Monument Blvd, Concord, CA, 94520, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
really friendly, helpful and sincere. nice group of guys. told me what I needed and didn't pressure or use scare tactics. just let me know and let me decide on my own.
Business response:
Thank you so much for your kind words! We're thrilled to hear you had a positive experience with our team. It's important to us that you feel comfortable and informed when making decisions about your vehicle without feeling pressured. We're here to help you, and it's great to know we're on the right track. Looking forward to seeing you again. Have a wonderful Stress-Free day!
I had a very disappointing experience with Stress-Free Auto Care, mainly due to poor communication. I scheduled an appointment for 2:00 p.m. after being told beforehand that they could take care of my car the same day and that it would be done within 30 minutes to an hour. When I arrived for my appointment, I was then told they could not take care of my car today and that it would be done tomorrow instead. I made it very clear that tomorrow would not work for me and that I needed my car, yet this information was ignored. I... read more
Business response:
Hi Milos, thank you for sharing your feedback. I’m sorry the outcome of your appointment was disappointing, and I want to provide some additional clarity. When the vehicle arrived, we confirmed that it would require both diagnostic time and repairs, which could not realistically be completed the same day due to the amount of work already in progress. This was discussed in person with your wife, and we offered several options, including rescheduling to the next available day or to the weekend. Together, we agreed to move the... read more
Diagnosed and change out the broken part quickly. However, I would have assumed they would have cleaned my engine bay, at least a little bit, of the leaked coolant, but they did not so the car still smells of burning coolant after the car has been run.
Business response:
Thanks for sharing your experience—we really appreciate the honest feedback. It’s great to hear the diagnosis and repair were handled quickly, but we totally get how frustrating it is to still have that coolant smell lingering. We should’ve done a better job making sure things felt completely wrapped up for you, and we're sorry it left you with that impression. We’re always looking for ways to improve, and this kind of feedback really helps us do just that. We’re here and eager to help make this right for you!
I called ahead of time and asked the person who answered the phone if they first accept the Car Care Credit Card as a method of payment. He said yes and so I started explaining my scenario and what is going on with my car. I got an appointment to come in on a Saturday morning. A day after I received a text if I can reschedule it another day and on the text Sunday since the car mechanic who is assigned to my car is not available. I rescheduled for Sunday morning as suggested. I arrived at the shop and I asked the person at th... read more
Business response:
Hello Raquel, sorry this was the interaction that occurred at our shop. My sincere apologies. I was the gentleman that was assisting you. I did not mean to come off unpleasant in any way. I am sorry. I have figured out that you CAN use Car Credit and we do not have to do anything else, it is used as a regular credit card, that's all that i would need to do on our end.
This place started off good. Went in for an estimate called ahead of time. The amenities were good. Place is clean. Then I was there for 3 hours-wasted half my day for a diagnostic. Then they wanted to charge me for another diagnostic. I paid $125.00-then he wanted to charge me like $250.00 more. Then he wanted me to leave my car come back and i still did not do a full diagnostic. Then he showed me pictures and never gave me a price estimate. My vehicle was leaking fuel and was not starting correctly. I didn't trust this pla... read more
Business response:
Hi Diane, Thank you for sharing your feedback. I’m truly sorry to hear that your visit didn’t meet your expectations. In your case, the concern was unusual and complex — diagnostics aren’t always something we can fully plan in advance like a regular repair. Our technician spent about three hours localizing the fuel leak, while you were only charged for one hour of labor at a 50% discount. Once we identified the area of the leak, we provided photos and videos showing the issue. However, to determine the exact repair needed,... read more
They should be called Stress-Full Auto Couldn't Care Less. This is after the Lexus dealer said my inner CV boots were leaking and nothing else was wrong with my Lexus RX350. I inquired about changing the axles with CV boots included and they still wanted to make an in person estimate before they can do anything. They said they want to check for rust when it's a California vehicle. There is no rust! Sounds like a rip off to me. Other shops were happy to quote a price but not this place. Forget about it!
Business response:
We understand your frustration with our estimate process. We value transparency and want to address your concerns. Please contact us at (925) 356-0683.
The manager and staff of this shop do not honor quotes and estimates that are given over the phone when you show up in person. Definitely not stress free.
Business response:
We understand your frustration with inconsistent quotes. This doesn't reflect our standards. Please contact us at (925) 356-0683 to resolve this issue.
Received their information from the Costco Auto Services Program and called to schedule a service. I provided a price match and after denying their original offer for the price that they came back to me with, the called back and said that they would honor the price match. I scheduled an appointment and due to unforeseen health issues, had to reschedule. I called to reschedule a couple of weeks after the original appointment and confirmed both the price match and the Costco Auto Services Program discount application would st... read more
Business response:
We sincerely apologize for the unprofessional treatment you received. This falls short of our standards. I believe there was a misunderstanding on this estimate, the price ALREADY included the costco discount and the alignment is a requirement for the suspension work you wanted to have done. We do apologize for any inconvenience this caused you.
Went in for a leak check at $100 discount value. Walked out with a $1500+ repair. Which sucked for a first time customer experience. However they did fix all the leaks in my car along with some other stuff and it is now running perfectly again.
Business response:
Thanks so much for sharing your honest feedback. We completely understand how frustrating it can feel to come in expecting a simple check and end up facing a much bigger repair bill—especially on your first visit. We’re glad, though, that the team was able to get everything fixed up and that your car is running perfectly now. If you ever have questions or concerns about the process or pricing, we’re always here to walk you through it. Thank you for giving us the chance to help, and we hope any future visits feel smoother and... read more
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.6 star rating with 816 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is open now. It will close at 6:00 p.m.