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Stress-Free Auto Care
- Auto Repair
- Concord, CA
About this business
Location details
2689 Monument Blvd, Concord, CA, 94520, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
Hey everybody, look no further if you need a place where your vehicle will be taken care of......Or maybe you should, because they say they offer stress-free auto care. And the fact is that it is anything but that. Waste of time for example. I was told over the phone two days prior to my appointment that I am allowed to bring in my own engine oil and oil filter. I show up for my appointment right on time and a person in the office, looking odd tbh and not professional at all in a rather unpleasant tone of voice announces tha... read more
Business response:
Hi Jakub, my name is Rhett. I am the Regional General Manager and I oversee this location. Your feedback is important to us. We apologize for the inconvenience you experienced during your visit. The miscommunications should not have waited until the day of service, and should have absolutely been delivered to you in advance prior to your arrival. I sincerely apologize for wasting your time. For our customers to enjoy their 2-year, 24,000 mile warranty and guarantee we must provide reference materials to use. We are taking yo... read more
I always receive good service. I like the emails and text messages to update me on the status. I like the secure late pick-up option.
Business response:
Thank you so much for your feedback! It’s awesome to hear you’re happy with the service and enjoy the updates via email and text—it’s all about keeping you in the loop! We’re also glad the secure late pick-up option adds extra convenience for you. We truly appreciate your support and look forward to helping you again. Thank you and have a wonderful Stress-Free day!
Came in for an oil change and alignment check. Told work would take up to 3 hours. Work performed on time and estimated cost. Left wiser about my car battery's and transmission fluid change needs. Professional staff and good communication during the whole process.
Business response:
Thank you for sharing your experience! It’s great to hear that everything was completed on time and within the estimated cost—exactly how it should be! We’re glad our team could provide helpful insights about your car battery and transmission fluid, leaving you more informed about your vehicle’s needs. Professional service and clear communication are what we strive for, and it’s wonderful to know we delivered that for you. We look forward to helping you again in the future. Have a wonderful Stress-Free day!
Stress-Free is truly stress free! They are easy to schedule appointments with. The staff is super helpful. They always give you an accurate estimate. And the work they do is top notch. I appreciate that they inspect the vehicle for any potential problems. I was provided with a list of work I should have done with pictures of the parts I should replace. The list is organized from most to least urgent so that I can choose what to repair and when.
Business response:
This is such great feedback—thank you! We’re so happy to hear that scheduling was easy, the team was helpful, and that you appreciated the detailed inspection and transparent estimates. Providing you with a clear, organized list of repairs (with pictures!) is all about empowering you to make decisions that work best for you. It’s wonderful to know we delivered a truly stress-free experience for you. We’re here whenever you need us again. Have an amazing Stress-Free day!
Great place to do business with?? 5 Up front pricing, honest people to work with. Give them a try. Thanks Colton, Ken and the staff! Update: went back to get more work done and all the guys that took care of me are gone. Everyone quit! That's not a good sign. Went else where. Bad owner ship? Use caution
Business response:
Thank you for the amazing feedback! We’re thrilled to hear you had a great experience and appreciated our upfront pricing and honesty. Colton, Ken, and the team are grateful for the shoutout! Your trust and recommendation mean so much to us. We’re here whenever you need us—have a fantastic Stress-Free day!
These guys were great. They were able to replace the starter in my 2000 Honda Accord in one day. After checking with other repair shops, the cost for the repair was not over priced. Appreciate the provided efficiency and friendliness.
Business response:
Thank you for the kind feedback! We’re thrilled to hear that we could replace the starter on your 2000 Honda Accord quickly and efficiently. It’s great to know you found our pricing fair and appreciated the friendliness of our team. Your trust means so much to us, and we’re here anytime you need us. Have a fantastic Stress-Free day!
I was very pleased with the service they provided to my car. I negotiated for a lower price. It was done quick. The boss wrote a very nice e-mail. I strongly recommend this business!
Business response:
Thank you for sharing your experience! We’re glad to hear the scheduling process was smooth, and it’s awesome that we could adjust the time to work for you. Fast service, flexibility, and quality are what we aim for, and it’s great to know everything worked out—even with some successful price negotiation! We’re thankful for your trust and hope to see you again. Have a wonderful Stress-Free day!
I was in market of having my car oil change and was looking through Yelp. I came across Stress-Free Auto Care and chatted with "Cody" through Yelp. From many experience of inquiring work through Yelp, getting a quick response back from companies are a hit or miss. That wasn't the case with Stress-Free Auto Care. I chatted with "Cody." He was very responsive, friendly, and professional. He was able to even honor a coupon that I received when they first open about couple months ago. He also guide me through appointment process... read more
Business response:
Thank you so much for taking the time to share such a detailed and thoughtful review of your experience! We’re thrilled to hear that your first visit to Stress-Free Auto Care exceeded your expectations and lived up to its name. Cody, Mickey, and the entire team will be so happy to hear how much their efforts made a difference for you. It’s great to know the process—from chatting on Yelp, scheduling online, and receiving reminders—was smooth and convenient. Honoring the coupon and providing clear updates, including the detai... read more
I had a suspension issue with my Honda Civic for the last few years. I took it to several mechanics who replaced the front and rear shock absorbers., however the ride was still rough. Stress Free found the cause of the problem and made the repair. The car feels like it did when I bought it. Thanks Stress Free for doing a great job!!!!
Business response:
We’re so glad to hear we could finally solve the suspension issue with your Honda Civic! It’s frustrating when a problem lingers for years, so it’s amazing to know your car now feels as good as new. Thank you for trusting us to get to the root of the issue and for sharing your experience. We’re here whenever you need us again—have a wonderful Stress-Free day!
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.6 star rating with 784 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is open now. It will close at 4:00 p.m.