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Stress-Free Auto Care
- Auto Repair
- Concord, CA
About this business
Location details
2689 Monument Blvd, Concord, CA, 94520, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
The experience was absolutely incredible. Fantastic start to finish in every way you can consider/conceive. I began by looking up places last week. I put in what was going on with the car and awaited responses as the info was sent out. Stress Free Auto responded quickly and thoroughly. A couple of places never responded and one responded with the cost without having looked at my car. I put in the time and day that would work for me, and within an hour I had a confirmatoin. I then had follow up reminder texts and texts asking... read more
Business response:
Wow—thank you so much for sharing your incredible experience in such detail! It means the world to us that you felt so cared for from start to finish. We’re thrilled that everything—from our quick and thorough response, to the friendly and welcoming manager, to the detailed car scan with photos—met and exceeded your expectations. Transparency and honesty are at the core of what we do, and it’s fantastic to hear that you felt no pressure and were given clear guidance on what needed immediate attention and what could wait. We... read more
The shop was able to get me in quickly. Service was excellent. The diagnostic fee was 245, but they didnt charge me because they could not order the part. So that was very helpful.
Business response:
Thank you for sharing your experience! We’re so glad we could get you in quickly and provide excellent service. Waiving the diagnostic fee since we couldn’t order the part was our way of doing right by you, and it’s great to hear that it was helpful. We’re here for you anytime—have a wonderful Stress-Free day!
Made an appointment for pre purchase diagnosis. Told my story and they took it from there. Cole and Ken took care of everything. I feel confident and trust my Jaguar with them. LB
Great overall experience. Third visit there over a few years and always happy with them
Business response:
Thanks you for your continued trust in Stress Free. See you next time Clay
I booked my appointment and was told that my car would be ready in two hours. As I only was there for an oil change, my work got deprioritized. The work didn't start until 5 hours after the oroginal appt time. I only get Saturdays off, so this was a wasted day. The staff member shrugged and said at least the weather was good. Also, they aren't experienced with the Prius model I own. So, I had to go and pay another mechanic to look at it. Maybe the central call center overpromises. I'm only completing this review because I ge... read more
Business response:
Thank you for your feedback, Mo. We’re sorry that your visit took longer than expected and understand how frustrating that can be, especially when Saturdays are your only day off. The day before your appointment we experienced an unusually high volume of vehicles, which unfortunately caused our schedule to fall behind Saturday morning. We worked to catch up as quickly as possible and took vehicles in order of arrival, but we were not able to complete your oil change within the originally estimated timeframe. We appreciate ... read more
this place don't really fix cars please don't bring your car to them I needed help they said they don't do real work like that
Business response:
Thank you for your feedback, Jimmy. Your vehicle was brought to us specifically for a no-start diagnostic. Our technician performed a full diagnostic and provided a detailed written report explaining the engine’s condition. Based on our findings, we determined the vehicle had internal engine damage. We clearly communicated the results, provided documentation, and stayed in contact with you and your family throughout the process. We did not receive any questions or concerns at that time. Engine rebuild or replacement requir... read more
I do not recommend this place. I came in just to replace a tail light and get my headlights done. My vehicle did not have the check engine light on when I brought it to the shop they ran a diagnostic check on the car claim I needed to have all these repairs done I agree to have one of the repairs fixed. I paid 1000 and something dollars. And when I got to my vehicle and turned it on my check, engine light was on. Now I have to take it to the dealer and spend even more money.
Business response:
Felicia, thank you for sharing your experience. I’m sorry this felt frustrating — that’s not the experience we want for any customer. Your vehicle originally came in for headlight replacement, and we were able to save you money by restoring the headlights instead. During our complimentary inspection, we documented an oil leak, which you approved for diagnosis. That inspection confirmed a valve cover gasket leak, and the repair was completed with your authorization. At the time of final quality control, no check-engine ligh... read more
It didn't serve me what I needed to be done! What else can I say to the fact that I didn't get the service I wanted from the auto shop repair!
I had a very disappointing experience with Stress-Free Auto Care, mainly due to poor communication. I scheduled an appointment for 2:00 p.m. after being told beforehand that they could take care of my car the same day and that it would be done within 30 minutes to an hour. When I arrived for my appointment, I was then told they could not take care of my car today and that it would be done tomorrow instead. I made it very clear that tomorrow would not work for me and that I needed my car, yet this information was ignored. I... read more
Business response:
Hi Milos, thank you for sharing your feedback. I’m sorry the outcome of your appointment was disappointing, and I want to provide some additional clarity. When the vehicle arrived, we confirmed that it would require both diagnostic time and repairs, which could not realistically be completed the same day due to the amount of work already in progress. This was discussed in person with your wife, and we offered several options, including rescheduling to the next available day or to the weekend. Together, we agreed to move the... read more
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.6 star rating with 778 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is open now. It will close at 6:00 p.m.