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Stress-Free Auto Care
- Auto Repair
- Concord, CA
About this business
Location details
2689 Monument Blvd, Concord, CA, 94520, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
I am not stress free after having my vehicle serviced here! The problem was not fixed. Now I have to take time off from work to take my vehicle back there and hopefully they'll actually fix the problem. I will update this review if the issue is resolved satisfactory!
Business response:
Hello there JB! Sorry that the problem was not fixed after the initial visit, it looked like your vehicle got an A/C recharge service the first time and needed further parts replacement to fix the issue. Please let us know if there is anything we can do to help you out!
I went to get fix the truck AC and the alarm system. They charge for diagnostic and do not credit the charge for the repairs. They diagnosed the alarm and concluded it was bad but they can't fix it as it is not a service they can provide. I knew the alarm was not working so to be charged for telling me the same, it is ridiculous. If they don't work on alarms then the honest thing would be to tell me in advance so I wouldn't pay for something I already knew.
Business response:
Thank you for bringing this to our attention. Please feel free to reach out to us at (925) 356-0683 to discuss further.
So, initially I thought these guys were legit. Brought my wife's car in for an oil change. Upon getting the car home there was oil leaking on the garage floor. Brought the car back and the drain plug gasket had been installed wrong, so they replaced that then said looks like the valve cover gaskets were leaking. So I made an appointment to have those changed which was several hundred dollars. Then I bring it back for another oil change, they canceled the appointment the day before I was supposed to bring it in and had to res... read more
Business response:
Thank you so much for your kind words and for trusting us with your Audi Q5! We're thrilled to hear that you had another great experience with us and that you appreciate our fair pricing and courteous service. We do our best to make things as smooth and stress-free as possible, even when those tricky Audi parts take a bit longer. Looking forward to seeing you and your vehicles again! Thank you and have a wonderful Stress-Free day!
I was quoted $1,036.06 total including sales tax to have the starter in my 2013 Mazda 3 replaced. Parts is $583.20 (DENSO Starter Mortor), and labor is $396.00. The car has 118,000 miles, is a standard automatic. I feel this is expensive considering I am only fixing the car so I can sell it right away which I mentioned. I appreciate the email quote the next day from James but I feel the price is significantly inflated considering the car is a very easy and basic car to work on. I will not be taking my car here to get fixed.
Business response:
Thank you for reaching out and sharing your feedback. We understand that vehicle repairs can be an unexpected expense, especially when preparing to sell a car. Our pricing reflects high-quality OEM or equivalent parts, industry-standard labor rates, and the expertise of our certified technicians to ensure a reliable and professional repair. While some vehicles may seem straightforward to work on, we base our pricing on manufacturer guidelines and the quality of service we stand behind. We appreciate you considering us and ar... read more
I was quoted $1,036.06 total including sales tax to have the starter in my 2013 Mazda 3 replaced. Parts is $583.20 (DENSO Starter Mortor), and labor is $396.00. The car has 118,000 miles, is a standard automatic. I feel this is expensive considering I am only fixing the car so I can sell it right away which I mentioned. I appreciate the email quote the next day from James but I feel the price is significantly inflated considering the car is a very easy and basic car to work on. I will not be taking my car here to get fixed.
Business response:
Thank you for reaching out and sharing your feedback. We understand that vehicle repairs can be an unexpected expense, especially when preparing to sell a car. Our pricing reflects high-quality OEM or equivalent parts, industry-standard labor rates, and the expertise of our certified technicians to ensure a reliable and professional repair. While some vehicles may seem straightforward to work on, we base our pricing on manufacturer guidelines and the quality of service we stand behind. We appreciate you considering us and ar... read more
Extremely poor service. They started working on my vehicle but never completed the job. I wouldn't recommend this service to anyone. 'Stress-free'? This experience was anything but that
Business response:
Hi Firas, We sincerely apologize for your experience and regret that we did not meet your expectations. Providing reliable and stress-free service is our priority, and we take concerns like yours very seriously. We would appreciate the opportunity to remind you the service rendered in November was complete based on the parts you provided. I imagine waiting several months to follow up would be frustrating. We shared all of our quote/estimate to perform the work you requested and I do hope the vehicle managed to get the repai... read more
Stress-Free Auto Care is true to its name. They provide quality service with no stress. I highly appreciate that they offer Lyft rides to and from the auto shop which makes dropping off your vehicle super easy. Booking is a breeze and there is always a friendly face ready to greet you. Highly recommend this shop for your mechanic needs.
Business response:
Thank you for your kind words! We're so happy to hear that your experience was truly "Stress-Free" and that you appreciated the quality service, easy booking, and complimentary Lyft rides. Making car care as hassle-free as possible is what we’re all about! Your recommendation means the world to us, and we look forward to helping you again. Have a wonderful Stress-Free day!
Hey everybody, look no further if you need a place where your vehicle will be taken care of......Or maybe you should, because they say they offer stress-free auto care. And the fact is that it is anything but that. Waste of time for example. I was told over the phone two days prior to my appointment that I am allowed to bring in my own engine oil and oil filter. I show up for my appointment right on time and a person in the office, looking odd tbh and not professional at all in a rather unpleasant tone of voice announces tha... read more
Business response:
Hi Jakub, my name is Rhett. I am the Regional General Manager and I oversee this location. Your feedback is important to us. We apologize for the inconvenience you experienced during your visit. The miscommunications should not have waited until the day of service, and should have absolutely been delivered to you in advance prior to your arrival. I sincerely apologize for wasting your time. For our customers to enjoy their 2-year, 24,000 mile warranty and guarantee we must provide reference materials to use. We are taking yo... read more
I always receive good service. I like the emails and text messages to update me on the status. I like the secure late pick-up option.
Business response:
Thank you so much for your feedback! It’s awesome to hear you’re happy with the service and enjoy the updates via email and text—it’s all about keeping you in the loop! We’re also glad the secure late pick-up option adds extra convenience for you. We truly appreciate your support and look forward to helping you again. Thank you and have a wonderful Stress-Free day!
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.6 star rating with 816 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is open now. It will close at 6:00 p.m.