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Stress-Free Auto Care
- Auto Repair
- Concord, CA
About this business
Location details
2689 Monument Blvd, Concord, CA, 94520, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
Diagnosed and change out the broken part quickly. However, I would have assumed they would have cleaned my engine bay, at least a little bit, of the leaked coolant, but they did not so the car still smells of burning coolant after the car has been run.
Business response:
Thanks for sharing your experience—we really appreciate the honest feedback. It’s great to hear the diagnosis and repair were handled quickly, but we totally get how frustrating it is to still have that coolant smell lingering. We should’ve done a better job making sure things felt completely wrapped up for you, and we're sorry it left you with that impression. We’re always looking for ways to improve, and this kind of feedback really helps us do just that. We’re here and eager to help make this right for you!
This place started off good. Went in for an estimate called ahead of time. The amenities were good. Place is clean. Then I was there for 3 hours-wasted half my day for a diagnostic. Then they wanted to charge me for another diagnostic. I paid $125.00-then he wanted to charge me like $250.00 more. Then he wanted me to leave my car come back and i still did not do a full diagnostic. Then he showed me pictures and never gave me a price estimate. My vehicle was leaking fuel and was not starting correctly. I didn't trust this pla... read more
Business response:
Hi Diane, Thank you for sharing your feedback. I’m truly sorry to hear that your visit didn’t meet your expectations. In your case, the concern was unusual and complex — diagnostics aren’t always something we can fully plan in advance like a regular repair. Our technician spent about three hours localizing the fuel leak, while you were only charged for one hour of labor at a 50% discount. Once we identified the area of the leak, we provided photos and videos showing the issue. However, to determine the exact repair needed,... read more
They should be called Stress-Full Auto Couldn't Care Less. This is after the Lexus dealer said my inner CV boots were leaking and nothing else was wrong with my Lexus RX350. I inquired about changing the axles with CV boots included and they still wanted to make an in person estimate before they can do anything. They said they want to check for rust when it's a California vehicle. There is no rust! Sounds like a rip off to me. Other shops were happy to quote a price but not this place. Forget about it!
Business response:
We understand your frustration with our estimate process. We value transparency and want to address your concerns. Please contact us at (925) 356-0683.
The manager and staff of this shop do not honor quotes and estimates that are given over the phone when you show up in person. Definitely not stress free.
Business response:
We understand your frustration with inconsistent quotes. This doesn't reflect our standards. Please contact us at (925) 356-0683 to resolve this issue.
Received their information from the Costco Auto Services Program and called to schedule a service. I provided a price match and after denying their original offer for the price that they came back to me with, the called back and said that they would honor the price match. I scheduled an appointment and due to unforeseen health issues, had to reschedule. I called to reschedule a couple of weeks after the original appointment and confirmed both the price match and the Costco Auto Services Program discount application would st... read more
Business response:
We sincerely apologize for the unprofessional treatment you received. This falls short of our standards. I believe there was a misunderstanding on this estimate, the price ALREADY included the costco discount and the alignment is a requirement for the suspension work you wanted to have done. We do apologize for any inconvenience this caused you.
Went in for a leak check at $100 discount value. Walked out with a $1500+ repair. Which sucked for a first time customer experience. However they did fix all the leaks in my car along with some other stuff and it is now running perfectly again.
Business response:
Thanks so much for sharing your honest feedback. We completely understand how frustrating it can feel to come in expecting a simple check and end up facing a much bigger repair bill—especially on your first visit. We’re glad, though, that the team was able to get everything fixed up and that your car is running perfectly now. If you ever have questions or concerns about the process or pricing, we’re always here to walk you through it. Thank you for giving us the chance to help, and we hope any future visits feel smoother and... read more
I am not stress free after having my vehicle serviced here! The problem was not fixed. Now I have to take time off from work to take my vehicle back there and hopefully they'll actually fix the problem. I will update this review if the issue is resolved satisfactory!
Business response:
Hello there JB! Sorry that the problem was not fixed after the initial visit, it looked like your vehicle got an A/C recharge service the first time and needed further parts replacement to fix the issue. Please let us know if there is anything we can do to help you out!
I went to get fix the truck AC and the alarm system. They charge for diagnostic and do not credit the charge for the repairs. They diagnosed the alarm and concluded it was bad but they can't fix it as it is not a service they can provide. I knew the alarm was not working so to be charged for telling me the same, it is ridiculous. If they don't work on alarms then the honest thing would be to tell me in advance so I wouldn't pay for something I already knew.
Business response:
Thank you for bringing this to our attention. Please feel free to reach out to us at (925) 356-0683 to discuss further.
So, initially I thought these guys were legit. Brought my wife's car in for an oil change. Upon getting the car home there was oil leaking on the garage floor. Brought the car back and the drain plug gasket had been installed wrong, so they replaced that then said looks like the valve cover gaskets were leaking. So I made an appointment to have those changed which was several hundred dollars. Then I bring it back for another oil change, they canceled the appointment the day before I was supposed to bring it in and had to res... read more
Business response:
Thank you so much for your kind words and for trusting us with your Audi Q5! We're thrilled to hear that you had another great experience with us and that you appreciate our fair pricing and courteous service. We do our best to make things as smooth and stress-free as possible, even when those tricky Audi parts take a bit longer. Looking forward to seeing you and your vehicles again! Thank you and have a wonderful Stress-Free day!
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.6 star rating with 778 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is open now. It will close at 6:00 p.m.