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Stress-Free Auto Care
- Auto Repair
- Concord, CA
About this business
Location details
2689 Monument Blvd, Concord, CA, 94520, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
Overall the experience was good. I needed my transmission serviced as it's sealed and I lack the tools to do it myself. I was quoted in the phone between $250 and $350 but based on my car and general service speed it would likely be about $285 for about an hour to an hour and a half of work, so I scheduled the appointment. Upon arriving I was told that was mostly false, and would come out to about $550 and take a minimum of 2 hours. I hadn't planned on this but needed the service done. The accommodations for waiting were nic... read more
Business response:
Thank you so much for taking the time to share your detailed feedback. We're really sorry to hear about the miscommunication around the initial quote and timeline—it’s absolutely understandable that being quoted one thing and then facing almost double the cost and time would be frustrating and disruptive, especially when you had to rearrange your workday. We appreciate you recognizing Sergey and the quality of the service you received—your vehicle’s care and your comfort during the process matter a lot to us. That said, we ... read more
very friendly service - and the price for the work i had done was 1/3 of less than what the Subaru dealer quoted (2000 vs $3000). a little slow getting back to me a couple of times after saying "we'll get right back to you on that".
Business response:
Thank you for your feedback, Blake. The days around the holidays were busier than we expected, and we missed a few opportunities to follow up as quickly as we should have. I’m sorry this affected your experience and led to a one-star review, but I truly hope you’ll give us another chance to improve. We’ll do better next time. Sergey Gazizov General Manager Stress Free Auto Care Concord, CA
great customer service, transparent pricing! went in for a routine maintenance check, will definitely come back for other services!
Business response:
Thank you so much! We’re really glad to hear the routine maintenance visit went smoothly and that the transparency and customer service stood out. We’ll be here anytime you need us—looking forward to your next visit! Thank you and have a wonderful Stress-Free day!
Service was easy and fast, I think I was there for only about an hour. Staff were very polite, and the waiting area was comfortable. The price of the service was about what I expected. I usually hate taking my car in to the shop, but this place is exactly as advertised: stress-free!
Business response:
We love hearing that—thank you! It’s awesome to know the service was quick, the team was polite, and the whole experience felt comfortable and easy. That’s exactly what we aim for, especially for something most people usually dread. We’re so glad we could make it a stress-free visit for you! Thank you and have a wonderful Stress-Free day!
Car was serviced correctly. They also stayed open a little later to accommodate our schedule. Rapid service, nice report, fair price.
Business response:
Thank you so much for the kind words! We're really glad we could accommodate your schedule and get everything taken care of quickly and correctly. It’s great to hear the service, report, and pricing met your expectations — that’s exactly what we strive for. We appreciate your trust and look forward to helping you again whenever you need us!
Appreciate all the Lyft rides to and from while my car was being repaired. The work itself was top notch professional and timely repaired. The labor cost were comparable to the dealership which surprised me but overall a Five star place to have work done on your car.
Business response:
Thank you for the thoughtful review! We're really glad to hear the repair work met your expectations and that the complimentary Lyft rides helped make the process more convenient — that’s exactly what we aim for. We appreciate you pointing out the labor cost comparison as well. While we always strive to provide dealership-level quality, we also focus on transparency, communication, and service that adds value beyond just the repair itself. Thanks again for the 5 stars — we truly appreciate your trust and hope to see you ag... read more
Margaret. 3 days ago New Great price Was having problems with my car and the battery being drained every morning when I came out to start it. Replaced the battery and was still having the same problem. Took my car to stress-free auto care. They went through that car and checked it from top to bottom. They found what could be the problem and corrected it. But just to be on the safe side they suggested to leave the car overnight to make sure that the battery was not drained in the morning. Everything worked out great. I picke... read more
Business response:
Margaret, thank you so much for this amazing and heartfelt review! We’re so glad the team at our Concord location — especially Mickey and Mike — could take the time to thoroughly check everything and make sure your battery issue was fully resolved. Taking those extra steps, like keeping the car overnight to be certain, is exactly the kind of care we believe in. It means the world to us that you felt the honesty, transparency, and trust we work hard to build — and we're so glad the live camera view helped reinforce that. Kno... read more
I always get great customer service when I'm there. The staff is very professional. They are always do a good job.
Business response:
Thank you so much! We’re really glad to hear the consistent service and professionalism have made a positive impression. It means a lot to have your trust, and we’re always here to keep things running smoothly for you. Have a wonderful Stress-Free day!
The Alignment we had done was at the time of appointment and was done in the time said. , very good customer service.
Business response:
Thanks so much for the feedback! We're really glad your alignment was done right on schedule and that the customer service stood out. That’s exactly the kind of smooth, stress-free experience we aim to deliver. We appreciate you choosing us, and we’ll be here whenever you need us next. Have a wonderful Stress-Free day!
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.6 star rating with 778 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is open now. It will close at 6:00 p.m.