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Stress-Free Auto Care
- Auto Repair
- San Mateo, CA
About this business
Location details
3825 S El Camino Real, San Mateo, CA, 94403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
I made an appointment for 9 a.m. yesterday to fix my AC. I was told that it would take about three hours and they would get a hold of me. Never heard back from them. Called them at 3 pm and was told they still couldn't figure out what the problem was and if they could have have it overnight so they can work on it first thing in the morning. I said yes. They never contacted me. I called this morning at 11:00 a.m. and they still couldn't figure it out. In the interim, they did an analysis and found a bunch of things wrong. I o... read more
Business response:
Dear Rudy, Thank you for sharing your experience with us. We apologize for any inconvenience you encountered during your visit. I’d like to address your concerns. When you brought your vehicle in, our initial assessment of the AC issue revealed it was more complex than anticipated. We called to inform you that additional diagnostic time was needed and asked for permission to keep your car overnight so we could give it priority the next morning. During this time, we also found other items that required attention, and we wan... read more
Had a coupon for an Oil Change at a great price. They honored the coupon and did a great job. Kept me informed at all times via text. Did not try and up sell me other services that I didn't need. Recommended.
Business response:
We're so glad to hear you had a positive experience with us! It's great that you found the oil change to be a good value and appreciated our communication throughout the process. We're happy to know that we met your expectations without trying to upsell unnecessary services. Thank you for recommending us, and have a wonderful Stress-Free day!
I freaking love this place mainly because I'm a stress nut so finding this place is a blessing. They are so good with answering the phone, their lobby is super cute I would spend all day working there if I didn't have an eight month old. They have a refreshments area with a microwave, and even offered a ride home. Their pricing is very competitive and their inspection reports are A quality with photos. Absolutely love this place.
Business response:
We're thrilled to hear how much you love our place! It's fantastic to know our team, cozy lobby, and amenities made your visit enjoyable. We're glad our inspection reports and competitive pricing met your expectations. Thank you for sharing such a glowing review, and have a wonderful Stress-Free day!
quick, easy and very professional staf. received my inspection and recommendations quickly and my vehicle was done on time.
Business response:
Thanks for sharing your experience! We're glad to hear that everything was quick, easy, and professional. It's great to know your inspection and recommendations were prompt and that your vehicle was done on time. Thank you and have a wonderful Stress-Free day!
The quality and value was great. The helpfulness and going the"extra mile". Even checking something that I didn't understand. Thanks so much
Business response:
Thanks a ton for sharing your experience! We're thrilled to hear that you found our service to be 5 stars across the board, especially noting the quality, value, and our friendly team's efforts to assist you. It's awesome to know that we hit the mark for you. We can't wait to welcome you back; until then, have a wonderful Stress-Free day!
Needed to do an A/C recharge on my 2011 Honda Odyssey. Was able to make an appointment online very easily and got a discount doing it that way. They did a complete inspection and emailed me photos of what else was needed and how much each service costs. The price is very comparable to my regular mechanic, so I think they were very fair. They even ordered an Uber for me to get to work! I would highly recommend using this place and would gladly come back again.
Business response:
We're so glad to hear about your positive experience! It's great that our online appointment system and discounts worked well for you. We strive to provide transparent pricing and thorough inspections, so we're happy you found everything fair and helpful. We're always here to make things convenient, including arranging an Uber. Thanks for the recommendation, and we look forward to seeing you again. Have a wonderful Stress-Free day!
Knowledgeable and great guys. Were gentle with my car. They were on time and did great work.
Business response:
We're delighted to hear you had such a positive experience with our team! It's wonderful to know that we treated your car with care and completed the work on time. Thank you for your kind words. Thank you and have a wonderful Stress-Free day!
I tried this place for the first time after my regular shop closed and receiving their mailers. It was super easy to make an appointment online. The service was very friendly and informative. I appreciated the free inspection report with pictures! The entire experience was terrific and will definitely be back!
Business response:
We're so glad you decided to give us a try! It's wonderful to hear that you found our appointment process easy and our service friendly and informative. We're thrilled that you appreciated the free inspection report with pictures. We look forward to seeing you again. Thank you and have a wonderful Stress-Free day!
Excellent service and communication. Very good value as well. Will plan on using them again.
Business response:
We're delighted to hear you had an excellent experience with us! Thank you for appreciating our service, communication, and value. We look forward to serving you again in the future. Thank you and have a wonderful Stress-Free day!
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.6 star rating with 638 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is closed now. It will open tomorrow at 8:00 a.m.