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Stress-Free Auto Care
- Auto Repair
- Mountain View, CA
About this business
Location details
2554 West Middlefield Road, Mountain View, CA, 94043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
purchased a hyundai santa fe sport from anderson honda in palo alto and was very satisfied with the dealer ahmed refai he was curteous, polite and understanding to my needs and wants very professional and overall my service there was quick, professional and my overall experience there wad great i would give thrm 100 stars if i could but will settle for the 5 i recommend anyone interested in buying a vehicle to go see ahmed refai i highly recommend him also i love that they are not pushie and give you space to make your decis... read more
I'm very disappointed with my experience at this repair shop. I initially brought my 2017 Honda CR-V in because it was having acceleration issues, losing power, and struggling to accelerate properly. After inspecting my vehicle, the shop recommended replacing all four spark plugs and one ignition coil to resolve the problem. I trusted their recommendation and paid for the repairs. Unfortunately, the issues continued. I brought my car back a second time, and they told me one of the replacement parts was defective. They repl... read more
Way too much. The labor cost, they're gonna add a lot of labor cost and it cost 160$ per hour. They already saw the problem but still only bought one instead of two parts if they've looked and checked the parts when they opened up and saw the problem. So because of that, it takes a couple of days more before I can get my car. And there loaner car? A lot of defects and issues. I just need a car for transportation that's why i had no choice. They're so expensive. But the quality, I guess it's fine.
Business response:
Hi Genesis, sorry you had this experience. We understand how frustrating it is when the cost feels too high, the repair takes longer than expected, and the loaner vehicle adds even more stress instead of helping. We also want to acknowledge your concern about the loaner car condition. That’s not the experience we want anyone to have, and we can see how the delays, part ordering concerns, and lack of clear communication would leave you feeling disappointed. We’re using this feedback with our team to do better about explaini... read more
I originally and prematurely left a glowing review when this shop helped me on a long weekend, but needed to rewrite it after what happened next. I dropped off replacement tires and got a call 10 minutes later asking where my car keys were... as if I had them? Both AAA and the shop itself had confirmed the car was delivered, which should have meant the keys were accounted for too. AAA's driver confirmed directly to me that he'd handed the keys to shop staff. The shop denied it anyway, blamed AAA, and I ended up driving an h... read more
Business response:
Thank you for taking the time to update your review and share your experience. We're truly sorry to hear how this situation unfolded. We understand how frustrating and stressful it must have been to make an additional trip with a spare key, wait weeks for a resolution, and ultimately feel that your concerns weren't acknowledged. Regardless of how the situation began, it's clear we failed to provide the level of communication, ownership, and customer care you rightfully expected. At Stress-Free Auto Care, our goal is to mak... read more
This shop has very bad customer service and they also do unnecessary work to make more money. Also, they're even more expensive than a dealership. This service advisor Wes is very rude, liar and unethical. On a previous visit, he did work on our VW Jetta which was not required but he lied about it as we eventually found out from two other mechanics who confirmed that the work was not necessary. The other day, I went there as we decided to give them another chance and talked to this same person Wes who was very rude as ususal... read more
Business response:
Hi Jack, Sorry you had this experience, Jack. We take concerns about communication, recommendations, and pricing very seriously, and it’s disappointing to hear that your visit left you feeling this way. At Stress-Free Auto Care, we want every customer to feel respected, clearly informed, and comfortable with any service being discussed. We also understand how frustrating it can feel if there is any confusion around recommended work or costs. Your feedback has been shared with our team, and we are continuing to reinforce t... read more
I am updating my review since GMS Independent shop specializing in German autos (hence, German Motor Specialist) was taken over by a generalist "Stress-Free" Auto care, they are no longer the same indy shop I trusted. Previously I was willing to pay higher cost and drive the distance for the quality of service and personal touch of the service reps with appreciation of my old car, and deep and specialized knowledge of BMWs (they're a bit quirky. you don't know somethign trivial is very important for bimmers until you take i... read more
Business response:
This is Wes, GM here at the Stress Free Auto Care Mountian View location. I am sorry to hear your experience with the call center was not a good one. It is true we are no longer an independent shop and have not been since 2019. Being part of a corporate team carries with it some standardized responses that can work across multiple locations. The remote team will not quote prices if a diagnostic is what is needed, but there is an option to call directly to the shop for any concerns. Simply select that your car is in the... read more
Not so "Stress-Free." You've got a great jingle, good reviews, and a slick booking system -- but when I talked to an agent, they kept trying to upsell me on a transmission fluid change without giving me a clear price. Then they kept me on hold for 30 minutes when I asked about matching a Groupon. I ended up going to Oil Changers instead -- they gave me a straight quote up front and were $100 cheaper. If you call yourself "Stress-Free," don't make me stress more.
Business response:
Thank you for your feedback, and we’re sorry to hear about your experience. We aim to make every interaction as stress-free as our name suggests, but it sounds like we fell short here. We’re addressing the issues to ensure clearer communication and faster service. What can we do to make this right? Please reach out to us directly so we can discuss your experience and offer a solution. We appreciate your honesty and hope to serve you better in the future.
The worst My car was the first one there at 8am They called me at 3:36pm saying my car was ready . They weren't able to detect the problem with my car . They did however give me a $4000-$5000 quote for what my car needed . After requesting just an oil change , they held off for two hours because I didn't confirm through text . Over all waste of time , money and I was better off going elsewhere
Business response:
Dianna, this is Wes, GM here at Stress Free Auto Care Mountain View. Thank you for the feedback as it gives us insight on where we can improve our service. I am sorry your experience here was not a positive one. Reviewing the work order I see the car came in for a diagnostic for road noise. After several test drives, including on the freeway, my technician was not able to reproduce the noise complaint as you stated it. There were no repairs recommended for this complaint as we could not recommend a repair with certainty... read more
Coordinated an appointment for 11am, showed up 10 minutes early, for a model x, with n2itive rear control/toe arms, which they said they can do. They neither were able to fit me in nor could they guarantee they could do an alignment to spec. First time trying a "Stress free auto care" and will be my last. Try to avoid this unless you like to have "stress" for a fee. Response to Wes' comment below that the shop replied that they couldn't fit me in before I arrived. The yelp message they sent me at 9am said they could accomm... read more
Business response:
Hi Jon, this is Wes, GM here at Stress Free Auto Care Mountain View. Thank you for the feedback, it helps us to identify where we can improve our services going forward. I am sorry the shop could not accommodate you when you arrived for service but checking the communication form the remote team through YELP I see that you were told we would not be able to fit that service in before you arrived. When you did arrive on site, David, the employee checking you in, tried to flex to get that service done for you anyway. It ... read more
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.7 star rating with 1,193 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is open now. It will close at 6:00 p.m.