This profile has been claimed by the business owner or representative.
Stress-Free Auto Care
- Auto Repair
- Mountain View, CA
About this business
Location details
2587 Wyandotte St, Mountain View, CA, 94043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
Clear communication great service Overall a pretty consistent quality and as advertised stress free process!
Business response:
Thank you for the kind words! It’s awesome to hear that our clear communication and service stood out to you, and we’re so glad the process lived up to the “stress-free” name. Consistency is what we strive for every time. We’re here whenever you need us. Have a fantastic Stress-Free day!
Paul was very nice and attentive to the customer before me and to me. I wanted to add a service to what I had made my appointment for. He checked to see if the part was available and see time it would take. Unfortunately, I didn't have enough time. I walked down street. By the time I got to the end of the street I received a message that the technician had already started on my car. My car was completed before the time that was allotted. I is running smoothly and feels good!
Business response:
Thank you for sharing your experience! It’s wonderful to hear that Paul was so attentive and went the extra mile to check on availability and timing for the additional service you wanted. Even though it didn’t work out this time, it’s great to know the team worked quickly and efficiently to get your car started and finished ahead of schedule! We’re so happy to hear your car is running smoothly and feeling great. Your trust and kind words mean the world to us, and we’re always here for you. Have a fantastic Stress-Free day!
I recently visited Stress-Free Auto Care for a slow-leak in my Chrysler Pacifica rear-driver tire. Ross assisted me with the initial check-in, quick inspection for any nail-like object and comparison across various options for tire replacement. Unfortunately in my case, the nail was very close to side thread and so required replacement of both rear tires. I was very pleased with the service, they returned the vehicle same-day, the overall price/quote (660 inclusive of labor/tax for Michelin Defenders 2) was very competitive ... read more
Business response:
Thank you so much for sharing your detailed experience! We’re thrilled to hear that Ross and the team took great care of you and your Chrysler Pacifica. Dealing with a slow tire leak can be frustrating, but it’s great to know our team provided clear communication, prompt service, and a competitive quote for the Michelin Defenders 2 tires. It’s also awesome to hear you appreciated the free multi-point inspection and that the team noticed and communicated about the engine light—staying proactive about your car’s needs is wha... read more
I took my vehicle here close to the holidays and they were very quick and professional in completing the work I needed. Communication was exceptional, probably the best I've experienced from an auto shop. They didn't try to sell any unnecessary services, so I would definitely return to this location. They certainly live up to their name.
Business response:
Thank you so much for sharing your experience! We’re so glad we could help you out quickly and professionally, especially during the busy holiday season. Exceptional communication and honesty are top priorities for us, so it’s amazing to hear that stood out to you. We’re thrilled to know you’d return, and we’re here anytime you need us. Have a wonderful Stress-Free day!
Unfortunately, communication was disappointing. They didn't follow up or respond to messages, which made the process frustrating and unprofessional. I wouldn't recommend based on this experience. Update, the owner came back and provided the details. Thank you.
Business response:
Kiarash, thank you for the feedback! I do value your input to identify where we can be doing a better job for our customers at the shop. Unfortunately, I do not find a record of any service being done here for you. I do see that our remote team forwarded us a request from you for an oil change and transmission fluid estimate on 12/6/24. Paul, called you that day and informed you we could not perform the transmission fluid exchange on your vehicle as it required programing after completion. He then sent you the estimate ... read more
I had an unusual steering wheel issue that I needed help with right away. They were able to schedule an appointment for me for the next morning, find the issue, coordinate with the dealership for how to get it resolved under warranty, and helped me decide on next steps. I really appreciate their help and would recommend to others!
Business response:
Thank you for sharing your experience! We’re so glad we could help you with your steering wheel issue and quickly schedule an appointment to address it. Coordinating with the dealership and helping you navigate the warranty process is exactly the kind of support we strive to provide. It's great to know that we could help you feel confident about your next steps. Your recommendation means so much to us, and we’re always here if you need anything in the future. Have a fantastic Stress-Free day!
I just bought a car and was looking for a good shop that would address my needs and be communicative and transparent. Stress Free Auto can in as part of the Costo Auto program, and I really was looking forward to it. I have no complains and highly appreciate Paul and his team in how they conduct the business and get the communication going with customer. Highly recommend this shop esp because they specialise in german cars and they have all that is needed to get anything done. You are in safe hands here at the Stress Free Mo... read more
Business response:
Thank you so much for sharing your experience! We’re thrilled to hear that you found us through the Costco Auto program and that we could meet your expectations for communication and transparency. Paul and the team at our Mountain View location take pride in providing top-notch service, especially for German cars, so it’s wonderful to hear you felt confident in their expertise. Your kind words and recommendation mean so much to us, and we’re honored to be your trusted shop for your new car. We’re here anytime you need us—ha... read more
Sent my elderly mother to get my splash guard fixed which now looking back I should have gone myself because they ripped her off and was the epitome of the mechanic taking advantage of the naive. They told her they fixed it for 75 dollars just for me to find out they used zip ties to hold it up and charged her to check her tire pressure when I called to complain they told me the 75 was for the 15 minutes they spent (300 per hour then) go to de Anza they are kinder and more fair prices
Business response:
Rebecca, I am sorry your experience did not meet your expectations. I am the GM at this location and I would not tolerate any customer being taken advantage of. I greatly appreciate your feedback. Looking over your comments, however, it does look like appropriate labor was charged to just secure the skid plate, if that was what was asked for. Most customers ask us to secure those vice replacing to remove the road hazard of it dragging on the ground and we use any means still available to secure them, whether the original... read more
I continue to take my care to Stress Free in Mountain View (from San Jose) as Paul consistently delivers top notch customer service. Always helpful and honest. The waiting room is comfortable too ;-)
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.7 star rating with 824 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is closed now. It will open at 8:00 a.m.