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Stress-Free Auto Care
- Auto Repair
- Mountain View, CA
About this business
Location details
2554 West Middlefield Road, Mountain View, CA, 94043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
Took my 2016 Honda Civic for an A/C that wasn't working and was initially quoted for $99 A/C special over the phone after I told them the make, year and model of my car. When I went to the shop they quoted me ~$530 for A/C recharge (with a 15% off repair Costco auto coupon), saying that the special does not cover my car's type of A/C. If they found any other issues that need fixing it wasn't included and they would let know how much it would cost. Not knowing what it A/C recharges cost at other places, I went along and gave ... read more
Business response:
I am sorry your experience here was not a positive one. I thank you for the feedback as it helps us identify areas where we need to improve. I apologize for the confusion in pricing. Stress Free Auto Care is currently running a AC recharge promotion at $99. That only applies to cars that take the most common type of refrigerant, R134A. Some vehicles, like yours, take the newer R1234y refrigerant which requires a completely different AC machine to perform that service. You will find that is a much more expensive service... read more
THEY WILL UP-SELL YOU EXPENSIVE WORK at exorbitant prices and mislead you about work needed. I took my Q5 in for an oil change and paid $65 to have the brakes inspected because they were making a bit of noise in the mornings. They said the min pad spacing is 3mm and so pads and rotors need replacing. They also took a picture of "leaking rear shocks" and said they need replacing. They quoted me THOUSANDS so I ended up doing this work myself (I work on vintage cars and am pretty decent with a wrench). The rear shocks costed ... read more
Business response:
Apologies for any inconvenience caused. Thank you for sharing your experience with us.
I had an appointment at 11:30 AM but things did not go stress-free way! I went there at 11:30 AM and they told me I have to pay $250/2 = $125 - it seems their back office and actual repair store has different understanding in terms of charge and scheduled appointment. Then I showed my appointment conversation and they said they would honor the $99 charge - but they would take a look in my car around 1:30 PM (after lunch) even though I had an appointment at 11:30 AM - so, I dropped the car there and came home by myself, an... read more
I had an appointment at 11:30 AM but things did not go stress-free way! I went there at 11:30 AM and they told me I have to pay $250/2 = $125 - it seems their back office and actual repair store has different understanding in terms of charge and scheduled appointment. Then I showed my appointment conversation and they said they would honor the $99 charge - but they would take a look in my car around 1:30 PM (after lunch) even though I had an appointment at 11:30 AM - so, I dropped the car there and came home by myself, an... read more
I took my 4 wheels and tires for mounting and balancing and selected to wait at the shop for them to be done. Turns out they couldn't do it till the next day. When I went the next day to pick up the wheels, they stacked a stool on top of the wheels, which luckily didn't noticeably scuff them up. It also appeared that they put a few nicks and scratches on the edge of the wheels while mounting. The guy at the counter helping me was nice though. He also commented that the techs should have been more careful with my wheels.
Some squirrels chewed the engine cable of my Toyota Tundra and gave it misfiring. Stressfree took my truck in the long weekend while other shops all closed. They did a thorough inspection of the vehicle and all the recommended fixes made total sense to me. I have been driving the truck for a week after the repair work. It works very good.
Business response:
Wow—squirrels can really cause some unexpected trouble! We’re so glad we could get your Tundra back on the road, especially over the long weekend when other shops were closed. It’s great to hear that our inspection and recommendations made sense to you, and even better that your truck is running great after the repairs. Thanks for trusting us with your vehicle—we’re here anytime you need us. Have a wonderful Stress-Free day!
Great service, frequent updates. Open 7 days a week so it's easy to make appointments and pick up car
Business response:
Thank you for your feedback! We’re so glad you enjoyed the great service and frequent updates. Being open 7 days a week is all about making things as convenient as possible for you, and it’s great to know that worked well for your schedule. We’re here whenever you need us—have a wonderful Stress-Free day!
I popped in the Mtn View office on Sunday and they were able to order and change out my brake light lamp on my 2012 Fiat 500 Sport. If you have a Fiat they know how to fix them. Nobody else will even look at my car. Thank you guys so much for your service.
Business response:
Thank you so much for your kind words and for spreading the word around Palo Alto and Stanford! We’re thrilled to hear that our team took such great care of your car and got it running like new. It’s always our goal to make sure our customers feel confident and happy with the work we do, especially on major repairs. We’re glad you enjoyed the loaner car, too—it’s all part of making the experience as smooth and stress-free as possible. We look forward to seeing you again soon, and thank you for being such a wonderful advocat... read more
I chose Stress-Free because they offered a discount when booking online appointments and I will definitely be coming back! I had just purchased a used car and their inspection was very thorough. They identified several issues, providing detailed photographs, and gave me clear advice for how to address them. I'm so happy to have found such a reliable mechanic in Mountain View!
Business response:
Thank you so much for your thoughtful review! We’re so glad the online booking discount made things easy for you, and it’s wonderful to hear that our thorough inspection and detailed photographs were helpful. Providing clear advice is so important to us, and we’re thrilled to know you feel confident in our care. It’s great to hear you’ve found a reliable mechanic in Mountain View, and we can’t wait to see you again. Have a wonderful Stress-Free day!
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.7 star rating with 1,136 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is open now. It will close at 6:00 p.m.