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Stress-Free Auto Care
- Auto Repair
- Mountain View, CA
About this business
Location details
2587 Wyandotte St, Mountain View, CA, 94043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
Not so "Stress-Free." You've got a great jingle, good reviews, and a slick booking system -- but when I talked to an agent, they kept trying to upsell me on a transmission fluid change without giving me a clear price. Then they kept me on hold for 30 minutes when I asked about matching a Groupon. I ended up going to Oil Changers instead -- they gave me a straight quote up front and were $100 cheaper. If you call yourself "Stress-Free," don't make me stress more.
Business response:
Thank you for your feedback, and we’re sorry to hear about your experience. We aim to make every interaction as stress-free as our name suggests, but it sounds like we fell short here. We’re addressing the issues to ensure clearer communication and faster service. What can we do to make this right? Please reach out to us directly so we can discuss your experience and offer a solution. We appreciate your honesty and hope to serve you better in the future.
The worst My car was the first one there at 8am They called me at 3:36pm saying my car was ready . They weren't able to detect the problem with my car . They did however give me a $4000-$5000 quote for what my car needed . After requesting just an oil change , they held off for two hours because I didn't confirm through text . Over all waste of time , money and I was better off going elsewhere
Business response:
Dianna, this is Wes, GM here at Stress Free Auto Care Mountain View. Thank you for the feedback as it gives us insight on where we can improve our service. I am sorry your experience here was not a positive one. Reviewing the work order I see the car came in for a diagnostic for road noise. After several test drives, including on the freeway, my technician was not able to reproduce the noise complaint as you stated it. There were no repairs recommended for this complaint as we could not recommend a repair with certainty... read more
Coordinated an appointment for 11am, showed up 10 minutes early, for a model x, with n2itive rear control/toe arms, which they said they can do. They neither were able to fit me in nor could they guarantee they could do an alignment to spec. First time trying a "Stress free auto care" and will be my last. Try to avoid this unless you like to have "stress" for a fee. Response to Wes' comment below that the shop replied that they couldn't fit me in before I arrived. The yelp message they sent me at 9am said they could accomm... read more
Business response:
Hi Jon, this is Wes, GM here at Stress Free Auto Care Mountain View. Thank you for the feedback, it helps us to identify where we can improve our services going forward. I am sorry the shop could not accommodate you when you arrived for service but checking the communication form the remote team through YELP I see that you were told we would not be able to fit that service in before you arrived. When you did arrive on site, David, the employee checking you in, tried to flex to get that service done for you anyway. It ... read more
Took my 2016 Honda Civic for an A/C that wasn't working and was initially quoted for $99 A/C special over the phone after I told them the make, year and model of my car. When I went to the shop they quoted me ~$530 for A/C recharge (with a 15% off repair Costco auto coupon), saying that the special does not cover my car's type of A/C. If they found any other issues that need fixing it wasn't included and they would let know how much it would cost. Not knowing what it A/C recharges cost at other places, I went along and gave ... read more
Business response:
I am sorry your experience here was not a positive one. I thank you for the feedback as it helps us identify areas where we need to improve. I apologize for the confusion in pricing. Stress Free Auto Care is currently running a AC recharge promotion at $99. That only applies to cars that take the most common type of refrigerant, R134A. Some vehicles, like yours, take the newer R1234y refrigerant which requires a completely different AC machine to perform that service. You will find that is a much more expensive service... read more
THEY WILL UP-SELL YOU EXPENSIVE WORK at exorbitant prices and mislead you about work needed. I took my Q5 in for an oil change and paid $65 to have the brakes inspected because they were making a bit of noise in the mornings. They said the min pad spacing is 3mm and so pads and rotors need replacing. They also took a picture of "leaking rear shocks" and said they need replacing. They quoted me THOUSANDS so I ended up doing this work myself (I work on vintage cars and am pretty decent with a wrench). The rear shocks costed ... read more
Business response:
Apologies for any inconvenience caused. Thank you for sharing your experience with us.
I had an appointment at 11:30 AM but things did not go stress-free way! I went there at 11:30 AM and they told me I have to pay $250/2 = $125 - it seems their back office and actual repair store has different understanding in terms of charge and scheduled appointment. Then I showed my appointment conversation and they said they would honor the $99 charge - but they would take a look in my car around 1:30 PM (after lunch) even though I had an appointment at 11:30 AM - so, I dropped the car there and came home by myself, an... read more
I had an appointment at 11:30 AM but things did not go stress-free way! I went there at 11:30 AM and they told me I have to pay $250/2 = $125 - it seems their back office and actual repair store has different understanding in terms of charge and scheduled appointment. Then I showed my appointment conversation and they said they would honor the $99 charge - but they would take a look in my car around 1:30 PM (after lunch) even though I had an appointment at 11:30 AM - so, I dropped the car there and came home by myself, an... read more
I took my 4 wheels and tires for mounting and balancing and selected to wait at the shop for them to be done. Turns out they couldn't do it till the next day. When I went the next day to pick up the wheels, they stacked a stool on top of the wheels, which luckily didn't noticeably scuff them up. It also appeared that they put a few nicks and scratches on the edge of the wheels while mounting. The guy at the counter helping me was nice though. He also commented that the techs should have been more careful with my wheels.
Some squirrels chewed the engine cable of my Toyota Tundra and gave it misfiring. Stressfree took my truck in the long weekend while other shops all closed. They did a thorough inspection of the vehicle and all the recommended fixes made total sense to me. I have been driving the truck for a week after the repair work. It works very good.
Business response:
Wow—squirrels can really cause some unexpected trouble! We’re so glad we could get your Tundra back on the road, especially over the long weekend when other shops were closed. It’s great to hear that our inspection and recommendations made sense to you, and even better that your truck is running great after the repairs. Thanks for trusting us with your vehicle—we’re here anytime you need us. Have a wonderful Stress-Free day!
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.8 star rating with 908 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is open now. It will close at 6:00 p.m.