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Stress-Free Auto Care
- Auto Repair
- Mountain View, CA
About this business
Location details
2554 West Middlefield Road, Mountain View, CA, 94043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
I had an unusual steering wheel issue that I needed help with right away. They were able to schedule an appointment for me for the next morning, find the issue, coordinate with the dealership for how to get it resolved under warranty, and helped me decide on next steps. I really appreciate their help and would recommend to others!
Business response:
Thank you for sharing your experience! We’re so glad we could help you with your steering wheel issue and quickly schedule an appointment to address it. Coordinating with the dealership and helping you navigate the warranty process is exactly the kind of support we strive to provide. It's great to know that we could help you feel confident about your next steps. Your recommendation means so much to us, and we’re always here if you need anything in the future. Have a fantastic Stress-Free day!
I just bought a car and was looking for a good shop that would address my needs and be communicative and transparent. Stress Free Auto can in as part of the Costo Auto program, and I really was looking forward to it. I have no complains and highly appreciate Paul and his team in how they conduct the business and get the communication going with customer. Highly recommend this shop esp because they specialise in german cars and they have all that is needed to get anything done. You are in safe hands here at the Stress Free Mo... read more
Business response:
Thank you so much for sharing your experience! We’re thrilled to hear that you found us through the Costco Auto program and that we could meet your expectations for communication and transparency. Paul and the team at our Mountain View location take pride in providing top-notch service, especially for German cars, so it’s wonderful to hear you felt confident in their expertise. Your kind words and recommendation mean so much to us, and we’re honored to be your trusted shop for your new car. We’re here anytime you need us—ha... read more
Sent my elderly mother to get my splash guard fixed which now looking back I should have gone myself because they ripped her off and was the epitome of the mechanic taking advantage of the naive. They told her they fixed it for 75 dollars just for me to find out they used zip ties to hold it up and charged her to check her tire pressure when I called to complain they told me the 75 was for the 15 minutes they spent (300 per hour then) go to de Anza they are kinder and more fair prices
Business response:
Rebecca, I am sorry your experience did not meet your expectations. I am the GM at this location and I would not tolerate any customer being taken advantage of. I greatly appreciate your feedback. Looking over your comments, however, it does look like appropriate labor was charged to just secure the skid plate, if that was what was asked for. Most customers ask us to secure those vice replacing to remove the road hazard of it dragging on the ground and we use any means still available to secure them, whether the original... read more
I continue to take my care to Stress Free in Mountain View (from San Jose) as Paul consistently delivers top notch customer service. Always helpful and honest. The waiting room is comfortable too ;-)
Amazing service! Dropped off my car for an oil change and inspection. Within 2 hours they were done. They text in detail and send pictures of the inspection as they go and what needs to be done. Super friendly and fast. Finally found my forever mechanic
Business response:
Thank you for such an amazing review! We’re thrilled to hear you had a quick and seamless experience with your oil change and inspection. Keeping you informed with detailed texts and pictures is all part of making things transparent and stress-free. We’re honored to be your “forever mechanic” and can’t wait to help you again in the future. Have a wonderful Stress-Free day!
Back again for annual maintenance (both my cars). Very responsive, timely, attentive, detailed, friendly , and fair. Have now had several years of very good service
Business response:
Thanks Barry, we are very happy to hear that we exceeded your expectations. We are also very pleased to hear that you enjoyed Stress Free Auto Care. We look forward to your business!
This is my first time with Stress-Free Auto Care. It is very different from other auto shops i have gone to. Very friendly and professional staff. I was given a detailed report and job done on time. I came in thinking the issue was shocks but found it was a totally different component. Thanks to Paul.
Business response:
Thank you for trusting us with your car for the first time! We’re so glad to hear that our friendly and professional team made a positive impression and provided a clear, detailed report. It’s great that Paul helped identify the real issue and saved you from unnecessary repairs. We're here to make auto care as smooth and transparent as possible, and it’s wonderful to know we could deliver that experience for you. Looking forward to helping you with any future needs—have a wonderful Stress-Free day!
Awesome service for my fiat 500 2015 thank you Paul for your assistance including the technicians doing the maintenance it's a job well done Definitely will be back on my next maintenance service
Business response:
Thank you so much for your review! We're so glad to hear that you had a great experience at Stress-Free Auto Care. We take pride in providing our customers with a fair, transparent, and convenient auto care experience, and we're glad that you found our services to be stress-free. We're also grateful for your kind words about James and Paul. They're both experienced and knowledgeable as well as passionate about providing our customers with the best possible service. We're glad that they were able to help you get your Fiat ba... read more
Simple and easy process, Wes gave me a detailed quote based on my information I gave him. I brought car in right during opening hours and Paul walked me through the quote, description of service and what he recommends. The work was completed 2 hours ahead of the expected pick-up time and my report was provided in detail. Costco also partners with this location for 15% off for non-oil/tire services.
Business response:
Thank you for sharing your experience! We’re so glad to hear that Wes and Paul made the process smooth and straightforward for you. It’s great that everything was completed ahead of schedule and that you found the detailed report helpful. And yes, that Costco partnership is definitely a nice bonus for extra savings! We appreciate you choosing us and look forward to keeping things just as stress-free next time. Have a wonderful day!
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.7 star rating with 1,136 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is closed now. It will open tomorrow at 8:00 a.m.