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Stress-Free Auto Care
- Auto Repair
- Campbell, CA
About this business
Location details
2970 S Winchester Blvd, Campbell, CA, 95008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 6:00 p.m. | |
| Tue | 08:00 a.m. to 6:00 p.m. | |
| Wed | 08:00 a.m. to 6:00 p.m. | |
| Thu | 08:00 a.m. to 6:00 p.m. | |
| Fri | 08:00 a.m. to 6:00 p.m. | |
| Sat | 08:00 a.m. to 4:00 p.m. | |
| Sun | 08:00 a.m. to 4:00 p.m. |
This predatory shop lied and tried to scam me out of $2K. I am a young woman who admittedly knows little about cars. I realized the rear right door of my car had a leak as it became filled with water over the rainstorms. Before I took it in, I knew my right rear automatic window still worked. I did not tell the shop this. When I heard back from the shop, they said the leak was due to a damaged door gasket. They also found other issues I had not expected, such as needing new filters for the engine and cabin, brake fluid fl... read more
Late model BMW had a coolant leak, my local BMW shop closed Sunday so booked an appt at Stress Free to address coolant leak. Initial impression clean well organized shop with professional service reps. However, miscommunication with Tyler resulted in Phil eventually managing my repairs. While Phil was more than professional and reduced my total charges did not receive "customer delight. Left shop and drove less that 1.5 miles before low coolant light lit up. Got home and opened reservoir and indicator tube did not even reg... read more
Business response:
Hi Steve, Steve, thank you for taking the time to share this feedback. Sorry you had this experience. We’re glad your first impression of the shop and Phil’s professionalism stood out, but we also understand how frustrating it must have been to leave after a coolant service and then see the low coolant light come on less than two miles later. We can absolutely see why that would make you question our quality control and the explanations you were given. It also sounds like the handoff between advisors was not as smooth as... read more
I visited Stress Free Auto Repair at 2970 Winchester Blvd 5 days ago, for a simple oil change. After dropping off my car, the shop call.ed me and said I urgently needed two front tires and front brakes, quoting me a total of $1,600 Before agreeing, I checked with my husband. He recommended I get a second opinion, so I went to Costco for the tires and Meineke on Hamilton for the brakes. Costco inspected the tires and confirmed they are still about 70% good. Meineke also inspected the brakes and said they are in good condit... read more
Business response:
Hi Suzy, sorry you had this experience. We understand why this would feel frustrating, especially when you came in for a simple oil change and then received recommendations that did not match what you were later told elsewhere. Our team did note concerns during the courtesy inspection, but we can see that we did not do a good enough job explaining the reasoning behind those recommendations. In this case, the tire recommendation was influenced not just by tread depth, but also by the age of the tires, and the brake recommend... read more
Tried this place for the first time based on their strong Yelp reviews. I came in around 12:30 PM for a simple nail puncture repair and also asked them to check and add air to the other tires, since they were all low. I didn't leave until close to 3 PM, which already felt excessive for the work requested. To make matters worse, the repaired tire was overfilled, while the other tires were never touched despite their report stating that all tires were serviced. Although the staff are very friendly, I think I rather look else... read more
Business response:
We’re sorry your visit took longer than expected and that the tire pressures weren’t handled correctly. That’s not the experience we want customers to have. We appreciate the feedback and will address this with our team. If you could reach out to us so we could look into this, we'd greatly appreciate it. Thank you for giving us a try.
I scheduled an appointment for 1pm and was given a clear price quote over the phone. When I arrived, I was told the quote was incorrect and that the actual cost was $200 more. On top of that, they informed me they would no longer honor my 1pm appointment and moved it to 4pm. I had rearranged my entire workday for this appointment, so this was extremely frustrating. Mistakes happen, but the lack of accountability and the last-minute changes made the experience very disappointing. I hope the business takes steps to provide ac... read more
Business response:
Thank you for taking the time to share your experience. I’m truly sorry for the frustration our pricing discrepancy and schedule change caused you had every reason to expect the quote and appointment time we originally provided to be accurate. We understand how disruptive that was, especially after you rearranged your workday. As soon as we became aware of the issue, we reached out and invited you back in so we could honor the original price and make this right. We haven’t heard back yet, but the offer still stands. We appre... read more
A few months ago, I took my car to Stress-Free Auto Care, they quoted me for $4000+ for fixing a component. I took the car to a second place, and they told me this fix was completely unnecessary. I ended up not fixing it, and my car has been running fine. Don't take your car to this place. They are either incompetent or untrustworthy. Either way, I won't ever take my car back to this place again.
Business response:
Please accept our apologies for this experience. We understand your concerns that was recommended by another shop. We recommended repairs based on the code that was present from your check engine light and verified that it was an issue. We are happy your vehicle is running fine without the repair. To be clear more than half the total estimate was due to normal maintenance items like an AC system being inoperative.
I have been to this company three times now. The attendant/manager has always been a very helpful and very courteous. No complaint there. What I don't like is there outrageous prices on everything and the complete marketing strategy to push sales and services at every opportunity? I would like to come to a business, and not get bombarded with what little things and extra things my vehicle needs Secondly, the fact that they push their advertising marketing onto all patrons is a huge negative The first time I was there,... read more
Business response:
Thank you so much for the kind words! Rick and Landon will be thrilled to hear they made such a great impression. We’re so glad you found the service helpful, knowledgeable, and honest—that’s exactly what we aim for! We’re always here when you need us. Have a wonderful Stress-Free day!
i call that number nothing to do just asking now i ask car dealer the part they change is still under warranty but i pay for them.. they say call that number i thought can help nothing to do just asking and said she will be call back to me but now i dont no how many weeks nothing to here... so stressful
Business response:
Upon the vehicle's arrival, it was towed in due to a discharged secondary battery. As we were unable to access the vehicle's interior initially, we proceeded with the battery replacement as per your request. Subsequently, upon gaining interior access, additional issues were identified, necessitating further attention at the dealership. We fulfilled the service you authorized. Determining warranty coverage is the customer's responsibility. If the repair is covered under warranty, the dealership can provide reimbursement. Plea... read more
Very nice folks , was stress free, even gave me a free car, like I said real nice folks,,
Business response:
Thank you for sharing your experience! We’re glad Jim was helpful and that you were pleased with the work on your truck, but we hear you on the communication issue and understand how frustrating that must have been. We’ll be looking into how we can do better at keeping you updated. We really appreciate your feedback. Have a wonderful Stress-Free day!
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.6 star rating with 736 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is closed now. It will open tomorrow at 8:00 a.m.