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Stress-Free Auto Care
- Auto Repair
- Campbell, CA
About this business
Location details
2970 S Winchester Blvd, Campbell, CA, 95008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 6:00 p.m. | |
| Tue | 08:00 a.m. to 6:00 p.m. | |
| Wed | 08:00 a.m. to 6:00 p.m. | |
| Thu | 08:00 a.m. to 6:00 p.m. | |
| Fri | 08:00 a.m. to 6:00 p.m. | |
| Sat | 08:00 a.m. to 4:00 p.m. | |
| Sun | 08:00 a.m. to 4:00 p.m. |
I must say I was quite impressed by the service that I received. Everybody was friendly, professional, and knowledgeable. I loved how they informed me every step of the way with my repair both texted email. There was no hidden surprises. I would definitely recommend them to anyone.
Business response:
Thank you so much for sharing your experience! We’re thrilled to hear that you were impressed with the service and that our team’s friendliness, professionalism, and clear communication stood out to you. Keeping you informed every step of the way and avoiding surprises is exactly what we aim for. Your recommendation means the world to us. Have a wonderful Stress-Free day, and we’ll be here whenever you need us!
The quality of work was exceptional as was the customer service. I have never had to use insurance and a body shop to repair my car. Matt and Max made the process easy for me. My car looks brand new! I would highly recommend Made in Japan.
Business response:
Dear Penny, you have a beautiful 2021 Civic and it was a shame to see the body damage. I am glad you were happy with the end result. On behalf of the team we thank you for taking the time and leaving us a review. It means a lot to the team. Thank you again and have a great day. MattO.
An excellent place to take your vehicle for down to earth analysis and service quotes. Then, follow that up with excellent service. Check them out! They're a really good shop.
Made in Japan/USA/Europe is a great auto repair shop. The staff is helpful and attentive. I definitely recommend this auto repair shop for others.
I visited Stress Free Auto Repair at 2970 Winchester Blvd 5 days ago, for a simple oil change. After dropping off my car, the shop call.ed me and said I urgently needed two front tires and front brakes, quoting me a total of $1,600 Before agreeing, I checked with my husband. He recommended I get a second opinion, so I went to Costco for the tires and Meineke on Hamilton for the brakes. Costco inspected the tires and confirmed they are still about 70% good. Meineke also inspected the brakes and said they are in good condit... read more
Tried this place for the first time based on their strong Yelp reviews. I came in around 12:30 PM for a simple nail puncture repair and also asked them to check and add air to the other tires, since they were all low. I didn't leave until close to 3 PM, which already felt excessive for the work requested. To make matters worse, the repaired tire was overfilled, while the other tires were never touched despite their report stating that all tires were serviced. Although the staff are very friendly, I think I rather look else... read more
Business response:
We’re sorry your visit took longer than expected and that the tire pressures weren’t handled correctly. That’s not the experience we want customers to have. We appreciate the feedback and will address this with our team. If you could reach out to us so we could look into this, we'd greatly appreciate it. Thank you for giving us a try.
I scheduled an appointment for 1pm and was given a clear price quote over the phone. When I arrived, I was told the quote was incorrect and that the actual cost was $200 more. On top of that, they informed me they would no longer honor my 1pm appointment and moved it to 4pm. I had rearranged my entire workday for this appointment, so this was extremely frustrating. Mistakes happen, but the lack of accountability and the last-minute changes made the experience very disappointing. I hope the business takes steps to provide ac... read more
Business response:
Thank you for taking the time to share your experience. I’m truly sorry for the frustration our pricing discrepancy and schedule change caused you had every reason to expect the quote and appointment time we originally provided to be accurate. We understand how disruptive that was, especially after you rearranged your workday. As soon as we became aware of the issue, we reached out and invited you back in so we could honor the original price and make this right. We haven’t heard back yet, but the offer still stands. We appre... read more
A few months ago, I took my car to Stress-Free Auto Care, they quoted me for $4000+ for fixing a component. I took the car to a second place, and they told me this fix was completely unnecessary. I ended up not fixing it, and my car has been running fine. Don't take your car to this place. They are either incompetent or untrustworthy. Either way, I won't ever take my car back to this place again.
Business response:
Please accept our apologies for this experience. We understand your concerns that was recommended by another shop. We recommended repairs based on the code that was present from your check engine light and verified that it was an issue. We are happy your vehicle is running fine without the repair. To be clear more than half the total estimate was due to normal maintenance items like an AC system being inoperative.
I have been to this company three times now. The attendant/manager has always been a very helpful and very courteous. No complaint there. What I don't like is there outrageous prices on everything and the complete marketing strategy to push sales and services at every opportunity? I would like to come to a business, and not get bombarded with what little things and extra things my vehicle needs Secondly, the fact that they push their advertising marketing onto all patrons is a huge negative The first time I was there,... read more
Business response:
Thank you so much for the kind words! Rick and Landon will be thrilled to hear they made such a great impression. We’re so glad you found the service helpful, knowledgeable, and honest—that’s exactly what we aim for! We’re always here when you need us. Have a wonderful Stress-Free day!
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.6 star rating with 663 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is open now. It will close at 6:00 p.m.