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Stress-Free Auto Care
- Auto Repair
- Campbell, CA
About this business
Location details
2970 S Winchester Blvd, Campbell, CA, 95008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
An excellent place to take your vehicle for down to earth analysis and service quotes. Then, follow that up with excellent service. Check them out! They're a really good shop.
Made in Japan/USA/Europe is a great auto repair shop. The staff is helpful and attentive. I definitely recommend this auto repair shop for others.
A few months ago, I took my car to Stress-Free Auto Care, they quoted me for $4000+ for fixing a component. I took the car to a second place, and they told me this fix was completely unnecessary. I ended up not fixing it, and my car has been running fine. Don't take your car to this place. They are either incompetent or untrustworthy. Either way, I won't ever take my car back to this place again.
Business response:
Please accept our apologies for this experience. We understand your concerns that was recommended by another shop. We recommended repairs based on the code that was present from your check engine light and verified that it was an issue. We are happy your vehicle is running fine without the repair. To be clear more than half the total estimate was due to normal maintenance items like an AC system being inoperative.
I have been to this company three times now. The attendant/manager has always been a very helpful and very courteous. No complaint there. What I don't like is there outrageous prices on everything and the complete marketing strategy to push sales and services at every opportunity? I would like to come to a business, and not get bombarded with what little things and extra things my vehicle needs Secondly, the fact that they push their advertising marketing onto all patrons is a huge negative The first time I was there,... read more
Business response:
Thank you so much for the kind words! Rick and Landon will be thrilled to hear they made such a great impression. We’re so glad you found the service helpful, knowledgeable, and honest—that’s exactly what we aim for! We’re always here when you need us. Have a wonderful Stress-Free day!
i call that number nothing to do just asking now i ask car dealer the part they change is still under warranty but i pay for them.. they say call that number i thought can help nothing to do just asking and said she will be call back to me but now i dont no how many weeks nothing to here... so stressful
Business response:
Upon the vehicle's arrival, it was towed in due to a discharged secondary battery. As we were unable to access the vehicle's interior initially, we proceeded with the battery replacement as per your request. Subsequently, upon gaining interior access, additional issues were identified, necessitating further attention at the dealership. We fulfilled the service you authorized. Determining warranty coverage is the customer's responsibility. If the repair is covered under warranty, the dealership can provide reimbursement. Plea... read more
Very nice folks , was stress free, even gave me a free car, like I said real nice folks,,
Business response:
Thank you for sharing your experience! We’re glad Jim was helpful and that you were pleased with the work on your truck, but we hear you on the communication issue and understand how frustrating that must have been. We’ll be looking into how we can do better at keeping you updated. We really appreciate your feedback. Have a wonderful Stress-Free day!
i bring my car i pay $500 but it is not fix and change part its not thats problem.......... final they call me and he said they can't fix it and need to I call tow and bring to dealer shop 1 day they fix it replace right part
Business response:
Upon the vehicle's arrival, it was towed in due to a discharged secondary battery. As we were unable to access the vehicle's interior initially, we proceeded with the battery replacement as per your request. Subsequently, upon gaining interior access, additional issues were identified, necessitating further attention at the dealership. We fulfilled the service you authorized. Determining warranty coverage is the customer's responsibility. If the repair is covered under warranty, the dealership can provide reimbursement. Plea... read more
It started out well but I never got a call about what had happened and when I called and needed it towed somewhere I couldn't get a hold of anybody for hours. I talked to voicemails a lady called me and said she transferred me. Nothing happened 3 to 4 hours to talk to somebody in the shop.
Business response:
Please accept our sincere apologies for the communication lapse experienced during your recent visit. We strive to maintain prompt and efficient communication with all our valued clients. We experienced unforeseen technical difficulties with our phone and communication systems on that particular day. This is not indicative of our standard operating procedures, and I take full responsibility for any inconvenience caused. We are taking steps to prevent a recurrence of such issues in the future.
Service was not commensurate with the price charged. Very expensive for just a diagnostic.
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.5 star rating with 600 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is open now. It will close at 6:00 p.m.