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Stress-Free Auto Care
- Auto Repair
- Campbell, CA
About this business
Location details
2970 S Winchester Blvd, Campbell, CA, 95008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 6:00 p.m. | |
| Tue | 08:00 a.m. to 6:00 p.m. | |
| Wed | 08:00 a.m. to 6:00 p.m. | |
| Thu | 08:00 a.m. to 6:00 p.m. | |
| Fri | 08:00 a.m. to 6:00 p.m. | |
| Sat | 08:00 a.m. to 4:00 p.m. | |
| Sun | 08:00 a.m. to 4:00 p.m. |
The quality of work was exceptional as was the customer service. I have never had to use insurance and a body shop to repair my car. Matt and Max made the process easy for me. My car looks brand new! I would highly recommend Made in Japan.
Business response:
Dear Penny, you have a beautiful 2021 Civic and it was a shame to see the body damage. I am glad you were happy with the end result. On behalf of the team we thank you for taking the time and leaving us a review. It means a lot to the team. Thank you again and have a great day. MattO.
An excellent place to take your vehicle for down to earth analysis and service quotes. Then, follow that up with excellent service. Check them out! They're a really good shop.
Made in Japan/USA/Europe is a great auto repair shop. The staff is helpful and attentive. I definitely recommend this auto repair shop for others.
This predatory shop lied and tried to scam me out of $2K. I am a young woman who admittedly knows little about cars. I realized the rear right door of my car had a leak as it became filled with water over the rainstorms. Before I took it in, I knew my right rear automatic window still worked. I did not tell the shop this. When I heard back from the shop, they said the leak was due to a damaged door gasket. They also found other issues I had not expected, such as needing new filters for the engine and cabin, brake fluid fl... read more
Repairs were initially carried out at an auto shop later acquired by Stress Free Auto. I noticed some issues and took car back to Stress Free Auto. Following the acquisition, the company provided a quote for similar repairs at a significantly higher price. Even though the repairs were under warranty, Stress Free Auto declined to honor the existing warranty terms. Subsequent evaluations by two independent mechanics indicated that the prior repairs were deficient, resulted in engine damage and we were charged/quoted excessivel... read more
Late model BMW had a coolant leak, my local BMW shop closed Sunday so booked an appt at Stress Free to address coolant leak. Initial impression clean well organized shop with professional service reps. However, miscommunication with Tyler resulted in Phil eventually managing my repairs. While Phil was more than professional and reduced my total charges did not receive "customer delight. Left shop and drove less that 1.5 miles before low coolant light lit up. Got home and opened reservoir and indicator tube did not even reg... read more
I visited Stress Free Auto Repair at 2970 Winchester Blvd 5 days ago, for a simple oil change. After dropping off my car, the shop call.ed me and said I urgently needed two front tires and front brakes, quoting me a total of $1,600 Before agreeing, I checked with my husband. He recommended I get a second opinion, so I went to Costco for the tires and Meineke on Hamilton for the brakes. Costco inspected the tires and confirmed they are still about 70% good. Meineke also inspected the brakes and said they are in good condit... read more
Tried this place for the first time based on their strong Yelp reviews. I came in around 12:30 PM for a simple nail puncture repair and also asked them to check and add air to the other tires, since they were all low. I didn't leave until close to 3 PM, which already felt excessive for the work requested. To make matters worse, the repaired tire was overfilled, while the other tires were never touched despite their report stating that all tires were serviced. Although the staff are very friendly, I think I rather look else... read more
Business response:
We’re sorry your visit took longer than expected and that the tire pressures weren’t handled correctly. That’s not the experience we want customers to have. We appreciate the feedback and will address this with our team. If you could reach out to us so we could look into this, we'd greatly appreciate it. Thank you for giving us a try.
I scheduled an appointment for 1pm and was given a clear price quote over the phone. When I arrived, I was told the quote was incorrect and that the actual cost was $200 more. On top of that, they informed me they would no longer honor my 1pm appointment and moved it to 4pm. I had rearranged my entire workday for this appointment, so this was extremely frustrating. Mistakes happen, but the lack of accountability and the last-minute changes made the experience very disappointing. I hope the business takes steps to provide ac... read more
Business response:
Thank you for taking the time to share your experience. I’m truly sorry for the frustration our pricing discrepancy and schedule change caused you had every reason to expect the quote and appointment time we originally provided to be accurate. We understand how disruptive that was, especially after you rearranged your workday. As soon as we became aware of the issue, we reached out and invited you back in so we could honor the original price and make this right. We haven’t heard back yet, but the offer still stands. We appre... read more
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.6 star rating with 691 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is open now. It will close at 6:00 p.m.