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Stress-Free Auto Care
- Auto Repair
- Campbell, CA
About this business
Location details
2970 S Winchester Blvd, Campbell, CA, 95008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 6:00 p.m. | |
| Tue | 08:00 a.m. to 6:00 p.m. | |
| Wed | 08:00 a.m. to 6:00 p.m. | |
| Thu | 08:00 a.m. to 6:00 p.m. | |
| Fri | 08:00 a.m. to 6:00 p.m. | |
| Sat | 08:00 a.m. to 4:00 p.m. | |
| Sun | 08:00 a.m. to 4:00 p.m. |
i call that number nothing to do just asking now i ask car dealer the part they change is still under warranty but i pay for them.. they say call that number i thought can help nothing to do just asking and said she will be call back to me but now i dont no how many weeks nothing to here... so stressful
Business response:
Upon the vehicle's arrival, it was towed in due to a discharged secondary battery. As we were unable to access the vehicle's interior initially, we proceeded with the battery replacement as per your request. Subsequently, upon gaining interior access, additional issues were identified, necessitating further attention at the dealership. We fulfilled the service you authorized. Determining warranty coverage is the customer's responsibility. If the repair is covered under warranty, the dealership can provide reimbursement. Plea... read more
Very nice folks , was stress free, even gave me a free car, like I said real nice folks,,
Business response:
Thank you for sharing your experience! We’re glad Jim was helpful and that you were pleased with the work on your truck, but we hear you on the communication issue and understand how frustrating that must have been. We’ll be looking into how we can do better at keeping you updated. We really appreciate your feedback. Have a wonderful Stress-Free day!
i bring my car i pay $500 but it is not fix and change part its not thats problem.......... final they call me and he said they can't fix it and need to I call tow and bring to dealer shop 1 day they fix it replace right part
Business response:
Upon the vehicle's arrival, it was towed in due to a discharged secondary battery. As we were unable to access the vehicle's interior initially, we proceeded with the battery replacement as per your request. Subsequently, upon gaining interior access, additional issues were identified, necessitating further attention at the dealership. We fulfilled the service you authorized. Determining warranty coverage is the customer's responsibility. If the repair is covered under warranty, the dealership can provide reimbursement. Plea... read more
It started out well but I never got a call about what had happened and when I called and needed it towed somewhere I couldn't get a hold of anybody for hours. I talked to voicemails a lady called me and said she transferred me. Nothing happened 3 to 4 hours to talk to somebody in the shop.
Business response:
Please accept our sincere apologies for the communication lapse experienced during your recent visit. We strive to maintain prompt and efficient communication with all our valued clients. We experienced unforeseen technical difficulties with our phone and communication systems on that particular day. This is not indicative of our standard operating procedures, and I take full responsibility for any inconvenience caused. We are taking steps to prevent a recurrence of such issues in the future.
Service was not commensurate with the price charged. Very expensive for just a diagnostic.
Took car here because my carmax warranty suggested them. Charged over 120 dollars to tell me gas cap was loose thats why engine light was on. A month later light is on again.
Business response:
We sincerely regret to learn of your recent experience and offer our apologies. Following the diagnostic performed under the Carmax warranty, it was determined that the check engine light was triggered by a loose or missing gas cap. The standard diagnostic fee of $235.00 was reduced by 50% as Carmax would not cover the expense, given the issue was identified as driver-related rather than a mechanical fault. We also ensured the gas cap was properly secured and reset the warning light. Furthermore, we extended an offer to re-e... read more
The technician is extremely rude and push out my scheduled appointment and jack up price by 5 times
Things did not go stress-free way! I went there at 11:30 AM and they told me I have to pay $250/2 = $125 - it seems their back office and actual repair store has different understanding in terms of charge and scheduled appointment. Then I showed my appointment conversation and they said they would honor the $99 charge - but they would take a look in my car around 1:30 PM (after lunch) even though I had an appointment at 11:30 AM - so, I dropped the car there and came home by myself, and again reached there at 1:40 PM. Thi... read more
They said they can help to replace the battery. They collected the personal info and then schedule a time. Then, cancel the meeting a few minutes later say they cannot fix it. It looks to me they are trying to collect my info.
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.6 star rating with 663 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is open now. It will close at 6:00 p.m.