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Stress-Free Auto Care /Tires Unlimited
- San Jose, CA
About this business
Location details
3744 Stevens Creek Blvd, San Jose, CA, 95117, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:45 a.m. to 5:30 p.m. | |
| Tue | 7:45 a.m. to 5:30 p.m. | |
| Wed | 7:45 a.m. to 5:30 p.m. | |
| Thu | 7:45 a.m. to 5:30 p.m. | |
| Fri | 7:45 a.m. to 5:30 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
30 plus years and still providing great service at a reasonable price. I feel Gene and his staff provide great, honest service. Always a job well done, with no issues.
Business response:
Thank you for taking the time to share your experience with us, and we appreciate your positive feedback! We understand how frustrating it can be to deal with unexpected incidents like a flat tire, and we're glad we were able to provide you with prompt assistance. At Stress Free Auto Care, we strive to ensure our customers receive the highest level of service and convenience. We're committed to utilizing technology and offering friendly service to make auto care a stress-free experience. It's fantastic to hear that Gene and... read more
a great service. very thoughtful, approachable and modern in their approach to both car and customer service. Very happy with the tire repair and replaced air filter I received, I will definitely be coming back
Business response:
Thank you for the fantastic feedback! We're thrilled to hear that you found our service thoughtful and approachable. It's great to know you're happy with the tire repair and air filter replacement. We look forward to seeing you again. Have a wonderful Stress-Free day!
Stress-Free Auto Care is a great place for your auto needs. Brian told me what they were going to do, how much it was, and how long it would take. And that is what happened within 2 hrs. This is my go to place for tires or tire related issues. I will continue to buy tires from SFAC.
Labor rate is $280.00 am hour. Parts from OReillys and mechanics who may or may not have ever replaced a timing belt in their life on my particular vehicle. Which includes replacing water pump, cam seals, crank seal, timing tensioner etc. Stevens Crk Toyota was less STRESSFUL!!
Business response:
You have the wrong location. The labor rate listed is incorrect and the Timing belt kits have never come from OReilly's. We use OEM suppliers Like Aisin.
Over estimated prices and Labour charge. Provide my Merc Benz for power issue and they did not diagnose that and came up with other fixes for $500+. Car brake change labour charge is costlier than the original parts it seems.
Business response:
A diagnosis was completed, and we advised that the computer needs to be reprogrammed as the necessary next step. The supplementary issue identified was the critical, metal-to-metal brake condition. I apologize for any lack of clarity in our initial communication regarding these two separate matters. Flashing the computer, most likely at the dealership, is the current required course of action. In this instance, we acknowledge that we could have more effectively communicated the complete repair process.. Please contact us at ... read more
Wasting of my time, do not bring your car here. I made appointment 2days in advance with VIN# and license plate so they can prepare oil and oil filter for my car. When I got there today and they dont even have the oil filter, on top of that Gene dont even know what grade of oil is using or how many quart of oil for this car. This is very bad and wasting of my time to come out today. never and never again with this shop.
Business response:
The client was not interested in paying for the additional oil above 5 qts as stated on the oil change coupon. This in itself was the only real issue the client had while here on location. We explained that some vehicle engines have more than one viscosity recommendation. The license and VIN# was not enough information to isolate the proper viscosity. We wanted to be 100% sure so we asked to look under the hood for verification. The oil filter was delivered just moments after he drove away. It's easy to make up excuses a... read more
UPDATE to my original review: I want to clarify and document exactly why I was frustrated and why this business's response here contains multiple inaccuracies and further deflection. 1. The reason I followed up and pressed for clear answers is simple: over the phone, I was told "we can't do anything unless and until the car fails again." I specifically asked "Should I just take it to the dealer?" and was told "No, they will tell you the same thing." Only after I kept asking about the codes did the staff even mention the ... read more
Business response:
Because of your fabricated comments, I feel the need to respond in a way that illuminates your unjust criticism. The treatment you exhibited to the service writer was completely unwarranted. In this instance I have to stand up and defend my employee, who tried to help you by providing you more information then you paid for. 1. The battery, alternator and starter test - This test (not scan) showed no faults. The battery, alternator and starter performed normally. This test you paid $75. (Yes you were told - the dealer woul... read more
I visited this place after getting a flat tire from a nail. I went ahead and made an appointment and they were able to fit me in for an appointment the next day, hence the 2 stars. I arrived early for my appointment, about 15 minutes early. I walked in and shared that I was here for my 8:30 appointment, I explained that my back right tire was flat due to a nail. The guy behind the counter just looked at me without saying anything for a minute, so I asked him if I can check in. His response was "maybe you can start with givin... read more
Business response:
We sincerely apologize for rude behavior you experienced, The service writer was coached on this. Your feedback helps us improve. Please contact us at (408) 418-2111.
Had a check engine light on. Brought it in at 8am car wasn't worked on till 11am. Once they checked it they just reset the check engine light. The only good part was they tested for other things.
Business response:
Thank you for your honest feedback—we truly appreciate you sharing your experience. We're glad to hear that the team ran additional tests to ensure everything was in good shape, but we also understand how frustrating it can be to wait a few hours only to have the light reset without a clearer resolution. We always aim to respect your time and provide thorough, transparent service, so your input is really valuable. If you have any lingering concerns or that check engine light comes back on, we’d be eager to take a closer loo... read more
Frequently asked questions about Stress-Free Auto Care /Tires Unlimited
How is Stress-Free Auto Care /Tires Unlimited rated?
Stress-Free Auto Care /Tires Unlimited has a 4.8 star rating with 1,808 reviews.
When is Stress-Free Auto Care /Tires Unlimited open?
Stress-Free Auto Care /Tires Unlimited is closed now. It will open at 7:45 a.m.