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Stress-Free Auto Care /Tires Unlimited
- San Jose, CA
About this business
Location details
3744 Stevens Creek Blvd, San Jose, CA, 95117, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
the staff was very friendly, service was prompt , and they did not attempt to upsell. They also provided a Lyft. highly recommen!
Business response:
We’re so glad Gene and the team could help you out during a stressful situation! It’s great to hear that you felt well taken care of, even without a scheduled appointment. Gene takes pride in being straightforward and helpful, so he’ll appreciate your kind words. Thank you for the recommendation, and if you ever need anything in the future, we’re here for you. Have a wonderful Stress-Free day!
was doing an alignment and it went super smooth and fast. definitely recommend the staff was very friendly
Business response:
We are absolutely thrilled and delighted to hear that your recent alignment service was completed both smoothly and in such a timely manner. We truly appreciate your positive feedback and are incredibly grateful that you took the time to recommend our professional services to others. Thank you for choosing us!
This place makes life so much easier when it comes to car issues. I've usually been able to come in on the same day. They help me to understand my car in layperson terms. They are part of the Costco auto program, so prices for Costco members are reasonable. And they even have a Lyft coupon to get you back home, and complimentary chips!
Business response:
We are overjoyed to hear about your positive experience at Stress-Free Auto Care / Tires Unlimited. Thank you for sharing your feedback!
Everyone is so friendly & accommodating, they reviewed all my issues & clearly informed me all work that was required.
Business response:
This is so great to read—thank you for taking the time to share! We’re really glad our technicians made you feel comfortable and taken care of. Being friendly, trustworthy, and ready when promised is exactly what we aim for every day. And we love hearing that the photos and detailed information were helpful—that transparency is important to us so you can feel confident in the work being done. We truly appreciate your trust and your kind words. Thank you for choosing us, and have a wonderful Stress-Free day!
Amazing service! Have been using them for a while now for regular maintenance. Will be coming back.
Business response:
Thank you for the wonderful review! We’re glad to hear you’ve had consistently great experiences with our team for your regular maintenance. Building long-term trust with our customers is what we strive for every day. We truly appreciate your continued support and look forward to taking care of your vehicle again on your next visit!
I initially had a frustrating experience with my scheduled appointment because I was told there would be a several-hour wait despite having an appointment time. As a customer, I believe scheduled appointments should be honored as closely as possible. However, I want to update my review because the manager personally spoke with me, apologized, and explained what happened. I also apologized for my reaction, and we were able to clear things up respectfully. I rescheduled for 9:00 AM, and this time they honored the appointment... read more
Business response:
Hi Paul, Thank you for taking the time to share your feedback. We're sorry your experience didn't meet your expectations. We understand how frustrating it is to schedule an appointment and then learn you'll need to wait several hours before work even begins. When customers reserve a time with us, they should be able to expect that we'll be prepared for their visit or clearly communicate any delays in advance. Based on your experience, we fell short of that expectation. Your feedback reinforces the importance of respecting... read more
had to bring my car in last minute and they were able to fit me in, which I appreciated. staff was friendly and explained what needed to be done without making it confusing it did take a bit longer than I expected, but they kept things clear and the car has been running fine since prices are not the cheapest, but for the convenience and service, it felt reasonable.
Business response:
Here’s a professional response you can use: Thank you for taking the time to share your experience with Stress Free Auto Care. We’re glad we were able to fit you in on short notice and that our team made the process clear and easy to understand. We also appreciate your patience with the longer wait time and are happy to hear your car has been running well since your visit. We strive to provide convenient, high-quality service and transparent communication, and your feedback means a lot to us. Thank you again for trusting u... read more
Great maintenance and customer service. Answers all questions and concerns regarding maintenance and costs.
Business response:
Thank you Julia! We're glad our maintenance and customer service met your expectations. Your trust means everything to us!
Stress-Free Auto Car provided a very honest service at a fair price. I Highly recommend it.
Business response:
Thanks for the kind words about our honest service and fair pricing, Marcelo! We appreciate your recommendation.
Frequently asked questions about Stress-Free Auto Care /Tires Unlimited
How is Stress-Free Auto Care /Tires Unlimited rated?
Stress-Free Auto Care /Tires Unlimited has a 4.7 star rating with 2,075 reviews.
When is Stress-Free Auto Care /Tires Unlimited open?
Stress-Free Auto Care /Tires Unlimited is closed now. It will open tomorrow at 8:00 a.m.