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Sue Botelho at Waterstone Mortgage NMLS #262520
- Mortgage Lenders
- Fort Walton Beach, FL
About this business
"I love seeing people happy. When borrowers close on their home, they are happy. When the process goes smoothly and the closing takes place on time, Realtors are happy." Sue Botelho has a rare combination of empathetic communication and guideline expertise. She gives deep respect to her clients’ specific circumstances, supported by solid product knowledge, and ensures that the homebuying or refinancing process goes smoothly. Sue and her team have smoothly guided many clients that expected the process to be difficult, resu... read more
Location details
123 Staff Drive Northeast, Fort Walton Beach, FL, 32548, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Google reviews (40)
Sue Botelho and the Waterstone Team, took our failed loan, from one of the nation's largest lenders, and closed within 16 days while saving us over $7,000! We were shocked and distraught after the big guy took 6 weeks to inform us they could not close on our home. Sue stepped in, reviewed all the data, and closed a deal quickly. She and her team are great communicators; knowing the big guy kept us in the dark for weeks, Sue stayed in close touch with us everyday. Sue had a greater understand of the local market and of lendin... read more
Business response:
Thank you for taking the time to write this review, Todd! Providing excellent customer service, throughout the process, is always our top priority. We're glad you received nothing but the best from Sue and her team.
Sue and her team are miracle workers! My husband and I didn't originally start with Sue, which actually gave us an opportunity to learn how amazing she is. Long and painful story short, we had a lender that was recommended to us by a friend. We started the home buying process with our original lender. Got through all the stages, or so we thought, given a closing date and time. We finished packing our house in Texas to make the final drive to our new home in Florida. Let's just say we ended up firing our former lender after h... read more
Business response:
Thank you for taking the time to write this review, Keely! Providing excellent customer service, throughout the homebuying process, is always our top priority. We're glad you received nothing but the best from Sue and her team.
RecommendedSue and her team were absolutely amazing through the whole process. I felt confident and comfortable ever step of the way and there were no surprises. Sue made sure I understood each process as we went through it and what to expect. Not only was it seamlessly smooth, but the process was actually quite fast! I will absolutely put anyone I love in touch with this team to be taken care of.
Business response:
Thank you for your recommendation, Brooke! The team and I were thrilled we were able to provide you with a positive experience. We look forward to working with you again when the time to refinance or buy a new home is right. Keep in touch.
Sue and her team were absolutely amazing through the whole process. I felt confident and comfortable ever step of the way and there were no surprises. Sue made sure I understood each process as we went through it and what to expect. Not only was it seamlessly smooth, but the process was actually quite fast! I will absolutely put anyone I love in touch with this team to be taken care of.
Business response:
Thank you for taking the time to write this review, Brooke! Providing excellent customer service, throughout the process, is always our top priority. We're glad you received nothing but the best from Sue and her team.
Sue Botelho was thorough and friendly. Always there immediately to answer questions. The staff was in continuous contact and helping me along the way. The website to upload documents and DocuSign was convenient and very user friendly.
Business response:
Thank you for taking the time to write this review. Providing excellent customer service, throughout the process, is always our top priority. We're glad you received nothing but the best from Sue and her team.
Sue and her team are extremely helpful and professional throughout our process. Their constant communication with the realtor, insurance, agent, and title company were extremely helpful, they alleviated much of the real estate buying stress. Thank you Sue!
Business response:
Thank you for taking the time to write this review, Jesus! Providing excellent customer service, throughout the process, is always our top priority. We're glad you received nothing but the best from Sue and her team.
Sue & her team are awesome to work with. The made the process easy, transparent and kept me updated on everything. I had started with a different lender and they kept saying they would, or call send pre approval they had me so stressed out. I was referred to Sue and things were so much better less stressful more communication and she & her team did what they said they were going to do when they said so!
Business response:
Thank you for taking the time to write this review, Carroll! Providing excellent customer service, throughout the process, is always our top priority. We're glad you received nothing but the best from Sue & her team.
Under 15 days she did! Her team was amazing. They made it very simple. Getting to the point to get it done! I have tried 2 lender they could not do it. She did it fast! Other lender would not accept it due to not enough time. Love them to the moon!
Business response:
Thank you for taking the time to write this review, Mixxerx! Providing excellent customer service, throughout the process, is always our top priority. We're glad you received nothing but the best from Sue and her team.
I cannot express how thankful I am to Sue for helping my purchase my first home! If I had any questions, concerns, or anything of that nature, she was always there to walk me through everything every step of the way! Sue made buying a home a breeze! I couldn’t imagine working with anyone but her. Thank you so much! 10/10 would highly recommend!
Business response:
Thank you for the 5-star review, A! We are glad to hear Sue helped make your first homebuying process stress-free. She is an excellent loan originator and always makes her clients' questions a priority. We hope you continue to work with her for all of your future mortgage or refinance needs.
Frequently asked questions about Sue Botelho at Waterstone Mortgage NMLS #262520
How is Sue Botelho at Waterstone Mortgage NMLS #262520 rated?
Sue Botelho at Waterstone Mortgage NMLS #262520 has a 5 star rating with 170 reviews.
When is Sue Botelho at Waterstone Mortgage NMLS #262520 open?
Sue Botelho at Waterstone Mortgage NMLS #262520 is closed now. It will open on Thursday at 9:00 a.m.