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Sue Botelho at Waterstone Mortgage NMLS #262520
- Mortgage Lenders
- Fort Walton Beach, FL
About this business
"I love seeing people happy. When borrowers close on their home, they are happy. When the process goes smoothly and the closing takes place on time, Realtors are happy." Sue Botelho has a rare combination of empathetic communication and guideline expertise. She gives deep respect to her clients’ specific circumstances, supported by solid product knowledge, and ensures that the homebuying or refinancing process goes smoothly. Sue and her team have smoothly guided many clients that expected the process to be difficult, resu... read more
Location details
123 Staff Drive Northeast, Fort Walton Beach, FL, 32548, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We love working with Sue & her team! They keep you in the loop throughout the process and explain everything so well. Excited to be closing on another home with Sue’s help!
Business response:
Thank you, Bailey! We love working with you and Jamie and are SOOOOooo excited about this new home you are getting! It looks beautiful and I know it's going to make your life easier on the commute. You are going to make such great memories there!!!!!
Sue and her team did a great job getting us the best deal and quick close. They were great with communication and able to get us what we needed in our first beach condo!
Business response:
Thank you for the 5-star rating and review, Doc! We are glad that Sue and her team were able to help you close on time, within your deadline. We appreciate your recommendation and hope to work with you again, should you have any future homebuying or refinancing needs.
Sue was knowledgeable, honest and very helpful through the process. She kept us informed every step of the way. Sue said we would be ready to close on 29 Dec only 2 weeks from start to finish and we were It was a very smooth and easy process. I would definitely recommend Sue and her team
Business response:
Thank you for the 5-star rating and review, Judygabes! We are glad that Sue and her team were able to help you close on time, within your deadline. We appreciate your recommendation and hope to work with you again, should you have any future homebuying or refinancing needs.
It's always a challenge purchasing a home and moving out of state but Sue and her team made sure closing on our house was the least of our concerns. The process was seamless from pre-approval to closing and any issues that came up were quickly and proficiently resolved. It was clear that Sue operates at the the top of her field and we had a local expert on our side through every step.
Business response:
Thank you for the 5-star rating and review, Andrew! We are glad that Sue and her team were able to help you close on time, within your deadline. We appreciate your recommendation and hope to work with you again, should you have any future homebuying or refinancing needs.
Sue Botelho and the Waterstone Team, took our failed loan, from one of the nation's largest lenders, and closed within 16 days while saving us over $7,000! We were shocked and distraught after the big guy took 6 weeks to inform us they could not close on our home. Sue stepped in, reviewed all the data, and closed a deal quickly. She and her team are great communicators; knowing the big guy kept us in the dark for weeks, Sue stayed in close touch with us everyday. Sue had a greater understand of the local market and of lendin... read more
Business response:
Thank you for taking the time to write this review, Todd! Providing excellent customer service, throughout the process, is always our top priority. We're glad you received nothing but the best from Sue and her team.
Sue and her team are miracle workers! My husband and I didn't originally start with Sue, which actually gave us an opportunity to learn how amazing she is. Long and painful story short, we had a lender that was recommended to us by a friend. We started the home buying process with our original lender. Got through all the stages, or so we thought, given a closing date and time. We finished packing our house in Texas to make the final drive to our new home in Florida. Let's just say we ended up firing our former lender after h... read more
Business response:
Thank you for taking the time to write this review, Keely! Providing excellent customer service, throughout the homebuying process, is always our top priority. We're glad you received nothing but the best from Sue and her team.
Sue and her team were absolutely amazing through the whole process. I felt confident and comfortable ever step of the way and there were no surprises. Sue made sure I understood each process as we went through it and what to expect. Not only was it seamlessly smooth, but the process was actually quite fast! I will absolutely put anyone I love in touch with this team to be taken care of.
Business response:
Thank you for taking the time to write this review, Brooke! Providing excellent customer service, throughout the process, is always our top priority. We're glad you received nothing but the best from Sue and her team.
Sue Botelho was thorough and friendly. Always there immediately to answer questions. The staff was in continuous contact and helping me along the way. The website to upload documents and DocuSign was convenient and very user friendly.
Business response:
Thank you for taking the time to write this review. Providing excellent customer service, throughout the process, is always our top priority. We're glad you received nothing but the best from Sue and her team.
Sue and her team are extremely helpful and professional throughout our process. Their constant communication with the realtor, insurance, agent, and title company were extremely helpful, they alleviated much of the real estate buying stress. Thank you Sue!
Business response:
Thank you for taking the time to write this review, Jesus! Providing excellent customer service, throughout the process, is always our top priority. We're glad you received nothing but the best from Sue and her team.
Frequently asked questions about Sue Botelho at Waterstone Mortgage NMLS #262520
How is Sue Botelho at Waterstone Mortgage NMLS #262520 rated?
Sue Botelho at Waterstone Mortgage NMLS #262520 has a 5 star rating with 175 reviews.
When is Sue Botelho at Waterstone Mortgage NMLS #262520 open?
Sue Botelho at Waterstone Mortgage NMLS #262520 is closed now. It will open on Monday at 9:00 a.m.