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Summer Lane Care & Nursing Home - Country Court

4.6

Assisted Living Facilities
Weston-super-Mare

About this business

Wellness Assisted Living Facilities

Location details

Diamond Batch, Worle, Weston-super-Mare, BS24 7FY, United Kingdom

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4.6155 reviews

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Kim M

4 years ago

Although my husband was only there for two months, he was cared for to the best of the staff's ability. Not enough carers by far to provide the support and care/attention that dementia patients need and deserve. I never met the manager at all. The reception and admin staff were absolutely fantastic and extremely helpful.

Business response:

Thank you for taking the time to write a review for Summer Lane Nursing Home. We appreciate all comments and will certainly take your feedback onboard. Over the last 18-months, we have faced a very challenging time, with recruiting and retaining staff being a major issue for the whole care sector. We have put in a number of measures to address this, and our aim is always to ensure our residents are safe, happy and well.

Ian N

4 years ago

My mother, who suffers from Dementia, has been a resident for 18-months. During visits and through regular communications, often fraught due to the COVID pandemic, the staff have been tremendous. The administrative team have been thorough and professional, and the day to day care that Mum receives appears to be of the highest order. Mum, who can be very difficult at times, always appears happy and content around the staff. The building, along with fixtures and fittings, is modern, light and airy. They have good security and ... read more

Business response:

Thank you kindly for your lovely review. Covid has made this a particularly difficult time, but we have taken every precaution we could to keep our residents and staff safe and this has proved very successful. We thank our residents and families for their understanding and support during this stressful time. We are very pleased that your mum has settled so well and is happy here and glad that you and your wife are happy with Summer Lane.

Noel S

4 years ago

During the short time, my father was at Summer Lane, the care he received was excellent. All of the staff and management that we met were efficient, helpful and kind. They did a lot to make a difficult time more bearable.

Business response:

Thank you for your kind review. We are glad to know that we helped to make what is a very stressful and upsetting time a little bit better for you and your family. Kind regards.

Ralph N

4 years ago

Mum has been at Summer Lane for four years now and has become very settled. There is a core of carers who have been there all this time and have established a rapport with Mum. Such continuity is essential since it has provided familiar faces through difficult times when it has not been possible to make visits. Staff encourage Mum to join in the activities and are sympathetic to the fact that she is over 100-years-old and has hearing difficulties. During my visit this week, she had new hearing aids, was smiling, in a good mo... read more

Business response:

Thank you for taking the time to leave a review for Summer Lane Care & Nursing Home. It is our pleasure to care for your mother as part of our family here at Summer Lane. We are very pleased that you are so pleased with her care and look forward to welcoming you to our home again on your next visit.

Julie N

4 years ago

Communication is so good and I feel very confident that I know what is happening with Mum. I know she is safe and comfortable. I also feel that we have received help and support with coming to terms with Mum's dementia.

Business response:

Thank you for your lovely review. I am very pleased that you and your mum are happy with Summer Lane. It is a difficult time for families, and I am glad that we have been able to help and support you through this, and we will continue to do so in any way we can.

Pete D

4 years ago

Staff always courteous and attentive to both residents and visitors. Both my mother and mother in law have used this home for their care. My mother passed away a couple of years ago but my mother in law is happy there.

Business response:

Thank you for your kind review, and we are very pleased that your mother-in-law is happy and settled.

Paul L

4 years ago

In December 2019 both my parents were living in supported care accommodation in Torquay. Mum's dementia was worsening rapidly and Dad fell, breaking his hip the week before Christmas. As 2020 started both were in hospital and I had to find a more local Care Home for them both, suitable for their different needs. Summer Lane was a breath of fresh air when I first visited to view, compared to homes I had already seen in Torbay, Exeter and Weston-super-Mare. All the staff I had to deal with, from choosing a room, preparing for ... read more

Business response:

It was such a difficult time for you, your family and especially your dad. We are happy that we were able to help make a stressful time a little bit easier for you all. I know that your dad has settled in well and am very pleased that you felt our staff supported him in every way they could to make his move less stressful and helped him settle in to his new home. Thank you for your lovely comments about us here at Summer Lane and I will pass these on to my staff.

Jo C

4 years ago

My mum had been in Summer Lane for four years before she unfortunately died earlier this year. So when my dad could no longer look after himself and needed to go into a care home Summer Lane was the only place he wanted to go. The day he went in the staff were there to greet him like an old friend which was so welcoming and reassuring for him. He was put into a lovely bright bedroom with his ensuite bathroom. The food has been wonderful, if he doesn't like whats on offer, the chef will make him an alternative to the other ch... read more

Business response:

Thank you for your lovely comments. We are very happy that dad has made Summer Lane his home as well, the staff already knew him and he knew them from his visits to your mum, so that made the move a lot less stressful. He has settled in very well.

Dorothy

4 years ago

Summer Lane ticks all the boxes for us and our family. We are so pleased with the care my husband receives. He is extremely well looked after by all the staff. Any medical issues are dealt with promptly and that is very comforting to know. The home is spotlessly clean, there is always a lovely welcome from the reception staff, and there is always someone available to talk to if I have any concerns. I would have no hesitation in recommending Summer Lane Care Home. It is a hard decision to put your loved one in a Care Home but... read more

Business response:

Thank you so much for your lovely comments, I will pass them on to my staff. You are right, it is a difficult decision to make and we are glad that you, your family and especially your husband feel you have made the right decision in choosing Summer Lane.