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Summer Lane Care & Nursing Home - Country Court

4.6

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Location details

Diamond Batch, Worle, Weston-super-Mare, BS24 7FY, United Kingdom

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4.6155 reviews
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G H's profile image
G H 
3 years ago

The move into a care home following a fall in September 2021 was an anxious one for the person I have POA. All the staff at Summer Lane were caring, patient and supportive from the outset, and I received helpful guidance to help me navigate through the paperwork and processes. The home has recently gone through redecoration and revamps to existing facilities, and there is such a lovely feel to the home - with a beautiful garden room and outside space, hairdressing salon, café and social areas. Communication between myself, t... read more

Business response:

Thank you for taking the time to leave a review and such a lovely one. We are so pleased that the resident you care for is happy and content and has settled well, as you quite rightly say, it is a very anxious time for all. The revamp has gone well and now gives even more lovely areas for our residents and their family and friends to use. I will pass on your kind comments to my staff. Many thanks. 

J T's profile image
J T 
3 years ago

When my husband was offered a place at Summer Lane, we were delighted. All of the staff are so welcoming, friendly and caring. The food is excellent, which he thoroughly enjoys, always an empty plate! It's a difficult decision to put a loved one into care, but know now we've done the right thing. Thank you all at Summer Lane. 

Business response:

Thank you for your lovely review, and we are pleased that Summer Lane has met your expectations and is meeting your husband's needs well. As you say, it is a difficult time putting a loved one in to care, and we are extremely happy that it has confirmed to you that you have made the right decision for him. I will pass on your thanks to my staff. 

Peter R's profile image
Peter R 
3 years ago

My wife has been at Summer Lane for 15 months now. Overall, we are happy with the service we receive. One regular problem is the loss of various, but especially laundry items. Staffing often seems to be on the low side. The only meal I have seen is the 4.30 pm meal, this always looks good and is well presented. Because of the staffing situation, the girls have little or no time to spend with the residents. 

Business response:

Thank you for taking the time to leave a review for Summer Lane Care & Nursing Home. It's lovely to hear that you're happy with our care here at Summer Lane; it is our pleasure to care for your wife as part of our Summer Lane family. Please do come and have a chat next time you visit, and I will be happy to address any concerns you have about laundry items and staffing levels. 

Pauline C's profile image
Pauline C 
3 years ago

My mum became a resident of Summer Lane Care Home in April 2022. She has since been very well cared for. She has a lovely room and surroundings. There is a lovely dining room for meals. The carers are so helpful, and Mum is so well looked after, and I know she is safe. 

Business response:

Thank you for your kind review; we appreciate you taking the time to leave one. We are so pleased your mum has settled well, and you are happy that she is safe and well looked after. 

Hannah Z's profile image
Hannah Z 
3 years ago

Care and food etc, for my nan, have been incredible with understanding staff who work so hard and are so willing to do everything they can for you. I have always been welcomed with a friendly smile and hello, and they do everything they can to make my nan happy. The only thing I would improve is communication between head office and relatives - just on updates on Covid rule changes etc, just to keep us updated, but I have no complaints other than that. The care home is always bright and clean, and the rooms are made personal... read more

Business response:

Thank you so much for taking the time to leave a review for Summer Lane Care & Nursing Home. We appreciate all feedback and have passed on your comments regarding communication to the relevant people in our team. We are delighted to hear how happy you are with our care and support of your loved one; it is our pleasure to care for her as part of our family here at Summer Lane. 

Mike B's profile image
Mike B 
3 years ago

Since moving into Summer Lane four-plus years ago. l have visited my friend twice a week and have nothing but praise for the staff, who are very professional in doing what at times can be a difficult job when it comes to meeting his daily needs. He has said that the staff are kind, caring and work hard - meals cater for individual tastes and are wholesome, and there are daily activities for residents to join in if they so wish. They have recently had a big redecoration up grade with new carpeting and furniture in communal ar... read more

Business response:

Thank you for your kind review and for taking the time to do it. We are extremely pleased that your friend feels well looked after and happy here at Summer Lane. The renovations we have carried out are providing many different areas for our residents and families to use, like the fine dining room, which will be lovely for celebrating those special occasions. 

P N's profile image
P N 
3 years ago

My mom was at Summer Lane Care home in Weston. From the first contact, my mom was treated with respect and dignity. They kept me, her daughter overseas, regularly updated on her medical care. The staff helped me Facebook time her, they were always helpful in any requests I had of them. They put my mind at ease. Polite staff, extremely professional. I would highly recommend their facilities. My experience has been awesome. And even when she passed, they helped me through that process too. Awesome staff and facilities. My mom ... read more

Business response:

Thank you for taking the time to write a review for Summer Lane Care & Nursing Home. We are delighted to hear how happy you have been with our care for your mother. We will pass your kind words on to the staff team and thank you for your recommendation. 

H C's profile image
H C 
3 years ago

My mother has been a resident for nine months. She has settled in well and says that she could not ask for more. The staff are warm, friendly and professional in their approach. The facilities at the home are maintained to a high standard. 

Business response:

Thank you so much for your lovely review; we are very happy that mum has settled well and feels all her needs are met When all of our renovations are complete, we will be able to offer even more opportunities for your mum and her family to enjoy. 

Ian H's profile image
Ian H 
3 years ago

The guys and gals at Summer Lane looked after my aunt for me while I went to my son's wedding in Mexico. What a brilliant job they did, and will definitely use them again in the future. Great work from all! 

Business response:

Thank you, it was a pleasure to have her with us and to be able to help. We are glad the wedding went well, and you all had an amazing time. 

Frequently asked questions about Summer Lane Care & Nursing Home - Country Court

How is Summer Lane Care & Nursing Home - Country Court rated?

Summer Lane Care & Nursing Home - Country Court has a 4.6 star rating with 155 reviews. 

When is Summer Lane Care & Nursing Home - Country Court open?

Summer Lane Care & Nursing Home - Country Court is open now. It is open 24/7.