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Summer Lane Care & Nursing Home - Country Court

4.6

Assisted Living Facilities
Weston-super-Mare

About this business

Wellness Assisted Living Facilities

Location details

Diamond Batch, Worle, Weston-super-Mare, BS24 7FY, United Kingdom

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4.6155 reviews

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Anne G

a year ago

My husband has lived in this nursing home for 2 years and has always received the most excellent care. The nurses and carers treat him with the utmost respect and kindness. We as a family are always welcomed by all members of staff with a smile and a caring attitude.

Business response:

Thank you so much for taking the time to leave a review. Your lovely comments will be passed on to our staff and we are very glad that you and your family feel welcomed when visiting and that your husband is well cared for and treated with respect and kindness at all times.

C S

a year ago

Summer Lane is modern clean and fresh whilst still giving a welcoming feel. All staff whether management, admin, care or nursing have a welcoming smile and are ready to answer any questions or concerns. My mother is unfortunately bedbound but we always see residents relaxing or involved in activities, both inside and out with constant support by staff.

Business response:

Thank you for your lovely review and that you are happy with the care your mother receives. We are also happy you feel welcomed when you visit as families are as equally important to us.

Emma C

a year ago

Mum has been here on the dementia floor for a little over a year now and is loving it. She is well cared for and comfortable. The staff are friendly and caring but sometimes communication can be an issue, especially when they phone my father, who is slightly deaf and struggles to understand accents on the phone. The home itself is so well thought out and the decor and furnishings are lovely. We especially like the cafe downstairs as it gives Mum the feeling she has been 'out'. It has also been a great place for my father to ... read more

Business response:

Thank you for your lovely review, I will pass on your comments to my staff. May I suggest that next time you visit please meet with our Deputy who will be more than happy to discuss how to make the communication with your father better going forward. So glad you are all enjoying the coffee shop it has become a lovely meeting place for families and residents.

Barbara B

a year ago

Since my husband was taken into care I have seen wonderful care and patience given from the staff. They will always find the time to discuss any worries I may have or will tell who else could help. It took my husband a while to settle but through their understanding and patience, he has at last settled down. He loves to go into their love cafe and weather permitting likes to go into the garden. Thank you to everyone.

Business response:

Thank you for taking the time to leave a review. The comments were lovely and I will pass these on to my staff, open communication is always the key. It is always good to know our residents and their families enjoy the facilities we have here at Summer Lane.

Catherine B

a year ago

Mum was admitted to the nursing home during covid and remained there until she sadly passed away in May 2024. I can't thank the Summer Lane team enough for their excellent care. Every member of the staff jollied her along and had time to interact with her. Great care and dignity was taken at all times with her needs. The family were always kept informed of any changes/requirements. Each visit I made to the home was also a pleasure for me, as I was always greeted by all the staff and had friendly chats. Summer Lane is so beau... read more

Business response:

Thank you for your lovely comments and how happy you were that your mum was with us and I will pass on your comments to my team. It is always a privilege to be trusted to care for a resident and become part of their 'care' family and pleased that you enjoyed your visits to Summer Lane as well.

Mike H

a year ago

The standard of care provided, the general cleanliness and the high degree of finish are most welcome to visitors and relatives. I was very happy to see my mother-in-law provided with such a caring team and pleasant environment.

Business response:

Thank you so much for taking the time to leave a review; we are very pleased that you are happy with the care that your mother-in-law gets and that you feel our home is a lovely environment to live in.

Sue B

a year ago

Wow, what a beautiful home, more like a 5 star hotel than a residential care home. My aunt originally went to Summer Lane for respite at the end of December 2022. Whilst she was there it was made apparent it was no longer safe for her to live at home with her husband due to the deterioration of her dementia. This was a difficult time for my uncle to see his wife go into a care home. Summer Lane staff gave reassurance, as they not only care for their residents, but also listen to the needs and well-being of the families too. ... read more

Business response:

Thank you so much for taking the time to leave such a lovely review. I will pass on to my staff your comments and how happy you are with the care your aunt is receiving. It is always a difficult time for families and it is important to us that, when a resident comes in to our care, we make their family part of our family and care for them, as well and support them through what is such a stressful time.

M H

a year ago

Summer Lane has to be the best nursing home. The purpose-built building is light and airy and the exterior is welcoming. All rooms are en-suite and a good size. The whole staff team are friendly and efficient. The furnishings in the lounges are five star hotel quality and the little gardens are a treat. The cosy cafe is a gem and a real bonus. Visiting times are not restricted. Due to staff shortages, activities are restricted, the present staff work very hard and do a great job, but could do with some help. Visitors are mad... read more

Business response:

Thank you for taking the time to leave your review for Summer Lane Care and Nursing Home. Your feedback and comments are appreciated and will be shared with the staff team. Best regards.

A L

2 years ago

As a family, we reviewer several homes in the area, as soon as we entered Summer Lane we knew it was the one for our uncle. He is very happy and thinks the food is superb and it's like living in a five star hotel! We have found all the staff very helpful and friendly. The home is immaculate and all patients/clients seem very happy and are always chatty.

Business response:

Thank you so much for taking the time to leave your lovely review and that Summer Lane was the home for your uncle. It's a pleasure to have him here as part of the Summer Lane family. Your kind words and feedback will be shared with the staff team. Best regards.