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Sumner Veterinary Hospital
- Veterinarians
- Sumner, WA
About this business
Location details
16024 60th St E, Sumner, WA, 98390, United States
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I have been using sumner bet for over 15 years and 2 dogs, today when i call about my pup being bit. I was told 6-8 hour wait, no checking how severe she was. Zero care concern, i have heard from 2 people same lack of care concern from sumner vet. My pups come first and for that to be the type of care givin pn that type of call 😡
Business response:
Thank you for providing your feedback and letting us know about this issue, Joe. We set a high standard for ourselves and are truly sorry to hear that we did not meet your expectations. We have had an extremely high amount of walk-ins. Our critical, ER patients will always take first priority. Your pet will be triaged and then put in line accordingly. Thank you, Sumner Veterinary Hospital
Sumner Vet is the worst! Please don't take your babies here!! They do not care about them at all!! They will add things to your bill that you already paid for, they will not tell you your babies are due for shots even when you are set up with a 1 year plan with them thats already paid for! I'm done, finding a new vet will be the best thing for my dogs and yours! If you don't care about animals you shouldn't be in this business!
Business response:
We take your feedback seriously and would appreciate the opportunity to discuss your concerns in more detail. Unfortunately, we are unable to identify you as a client based on the account name this review is posted from though, so we kindly ask that you give us a call at your convenience.
Putting Covid BS to the side.... unfortunately I cannot recommend Sumner Vet. Today 5/5/2021 was my last chance of giving them another chance. Very unorganized, vets do not communicate with owners. If unable to contact you via phone and your sitting in the parking lot.... well you're SOL because they won't send anyone out to let you know the vet is trying to contact you. You call for info they'll have the vet contact you. So point being.... dog having puppies already lost 2. Ask for x-rays to see how many there are. Meanwhil... read more
Business response:
Thank you for reaching out Sarah. We are so sorry to hear about your experience and we are glad Rose is ok and her two puppies. We are trying to work on better communication and have shared your note internally.
I called all over for Urgent care but clinics were at capacity. I called Sumner Vet and was told come on down and that to call when I got there and they’d send someone out to take a look. I drove all the way from Spanaway, parked, called and she took my info. No one ever came out. 1.5 hrs went by and I called and was told there were a few more ahead of me. I waited another 1.5 hrs to call and get an update. The gentleman asked “did anyone say anything to you about the wait time when you got here?” I told him no AND not... read more
Business response:
Leslie, we know your time is valuable and can assure you we make every effort to see clients in a timely manner. As a walk-in clinic we cannot always predict the wait-time. Emergency cases also take priority at times and do cause inevitable delays. We always try to communicate our wait times to the best of our ability and our wait times are marked on the very large sign right by the front door.
My dog had surgery here about 4 weeks ago. We waited 6+ hours then just for him to be seen. Then I was told there would be no need for an appointment to get the stitches out. They said he would skip the line and it would take them 10 minutes. Well 2 and a half hours later they get his stitches out. THEN!!!! We had to wait 6 hours AGAIN to find out they MISSED one of the stitches and caused server irritation. After thousands of dollars for the surgery they made us pay for the sedation and new antibiotics for their mistake. I ... read more
Business response:
Thank you for the feedback. We did take your experience and share it internally and we also gave you a call to see if there is anything further we can do for you. Thank you, Sumner Veterinary Hospital
Maybe diagnose an animal instead of giving pain killers. By far the worst place I've ever dealt with.
Business response:
We take your feedback seriously and would appreciate the opportunity to discuss your concerns in more detail. Unfortunately, we are unable to identify you as a client based on the account name this review is posted from though, so we kindly ask that you give us a call at your convenience.
They refused you fill a medication for my dog because I they wanted to see him. But they didn't tell me! My dog is now in too much pain for me too take him in and three management wouldn't even talk to me, they made the new girl run around! Sorry Serena, but you should get a job where they actually cares about animals!
Business response:
Wendee, thank you for the review. We have reviewed your case and have shared information internally.
Y'all are supposed to save animals regardless of a person's income. I am so upset y'all sent my poor kitty home when she needed to be there. You couldn't even help, mind you I'm a mother of 5 kids and one was born at 23 weeks and is disabled. our cat is our first and only pet we've had. I had to explain to.my 6 and 7 yrs old little boys that they had to be prepared for if our family cat died, and she still has a long recovery to go. She's still not good. It saddens me that my cats life wasn't worth saving due to money issues... read more
Business response:
Amy, we understand that veterinary care can be costly, which is why we always try to accommodate our clients to the best of our ability. We offer a variety of treatment options so that you may select a less costly alternative, if possible, so please don’t hesitate to voice your concerns to your veterinarian during your next visit. We aim to provide you with the information and educational resources to make the most informed decision for your pet. After looking into Snowflake's incident and it appears we donated medicine for... read more
7-8 hours to see, treat and release a pup with excessive vomiting issues is beyond belief. Kept citing Critical patients Recommend? No.
Business response:
We take your feedback seriously and would appreciate the opportunity to discuss your concerns in more detail. Unfortunately, we are unable to identify you as a client based on the account name this review is posted from though, so we kindly ask that you give us a call at your convenience.
Frequently asked questions about Sumner Veterinary Hospital
How is Sumner Veterinary Hospital rated?
Sumner Veterinary Hospital has a 3.8 star rating with 2,427 reviews.
When is Sumner Veterinary Hospital open?
Sumner Veterinary Hospital is open now. It is open 24/7.