Sumner Veterinary Hospital

3.9

Veterinarians
Sumner, WA

About this business

Healthcare Veterinarians

Location details

16024 60th St E, Sumner, WA, 98390, United States

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3.92,548 reviews

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Angelina Aho

Recommended

4 years ago

I brought in my elderly dog a few nights ago who was experiencing a crisis around 3 am. The overnight techs who answered the phones were very slow to check me in and once my information was taken they told me it would take a few minutes to get my dog triaged. It took 25 minutes for my dog to finally get triaged and taken into the ER. After working for an emergency referral center in my past, this seemed incredibly lazy. The lack of hustle and urgency I saw in the techs was really upsetting to me, especially with how bad of ... read more

Business response:

Thank you for your review. We are so sorry for the loss of your pet, Aubry. In looking at the notes for your case, Aubry had Pancreatitis and was triaged and seen, and offered a treatment plan. We are a 24 hour animal hospital that see’s many patients during the day and night. Earlier in the day, we were at capacity and our night staff are caring for those patients as well as seeing new patients. Thank you, Sumner Veterinary Hospital

Sarah Weiler

4 years ago

Last week we had to put our Bella to sleep. The tech insisted on getting payment first before allowing us to see her one last time because they claimed I hadn't paid fpr a previous visit. The tech was having issues getting logged in so wrote down my card info on a paper and said they would run it later. The next day I tried calling w a special request but they wouldn't answer so I sent a message via their site. Monday a woman calls while I am working because I didn't pay on Saturday. I once again gave them my c... read more

Business response:

Thank you for providing your feedback and letting us know about this issue, Sarah. We set a high standard for ourselves and are truly sorry to hear that we did not meet your expectations. It sounds as though our Hospital Manager did give you a call at the time you requested. We are so sorry about the loss of Bella. Sumner Veterinary Hospital

Lorie A. Hall

4 years ago

I left my 12 year old little Havanese dog to be boarded for two nights in good health, only to have her returned to me stinky, with blood, puss, feces crusted to her bottom, which was swollen, and red looking like one her anal glands burst or was about to. I have never in 20 plus years got a pet returned to me in that kind of condition from them. Mia is my 4th pet I have been taking to Sumner Veterinary Hospital and she will be the last. I have sent them pictures and called several times asking for her to be seen and I am s... read more

Business response:

Thank you for your review, Lori. It sounds like our Pet Services Manager did speak with you. We hope Mia is feeling better soon.

Christopher Turnbull

4 years ago

Would not perform a simple nail trimming on our nervous dog. They said they feared he would hurt himself because he was nervous and squirmy. They have worked on him numerous times in the past and now they refuse this time.

Cindy Bridge

4 years ago

Never again... our dog swallowed a whole tennis ball...long story short I saw her swallow it but in our panic to rush her to the vet and go get the car set up got her she dislodged it on her own. We did not know that and rushed her to the closest pet hospital. We arrived at approx 8:20 am, the wait time says 4-6 hours... I had already read that we have 4 hours to induce vomiting to see if that would help. 40 minutes after we thought the ball was still in her we arrive at the hospital. We call and check in they tell me someo... read more

Business response:

Thank you for your review.

Todd Yanagihara

4 years ago

I come in because my dog got into a fight pit bull. They say the wait is 4 to 6 hours. at hour 5 the guy parked next to me gets pissed and leaves. We call in and they don't see us registered. I cussing in the background and they put my wife on hold for 3 minutes and come back and say that they DID have us registered and what do you know we're next. Bunch of idiots. This seems to be a common issue. what is there response???? Probably a thanks for the comment reply. These guys suck.

Business response:

Todd, we know your time is valuable and can assure you we make every effort to see clients in a timely manner. As a walk-in clinic we cannot always predict the wait-time. Emergency cases also take priority at times and do cause inevitable delays. We always try to communicate our wait times to the best of our ability. We appreciate you taking the time to reach out and are always open to feedback and suggestions.

Karen Lyons

4 years ago

incompetent, then blames mistakes on Techs .

Business response:

Thank you for your review.

Joe Flip

4 years ago

I have been using sumner bet for over 15 years and 2 dogs, today when i call about my pup being bit. I was told 6-8 hour wait, no checking how severe she was. Zero care concern, i have heard from 2 people same lack of care concern from sumner vet. My pups come first and for that to be the type of care givin pn that type of call 😡

Business response:

Thank you for providing your feedback and letting us know about this issue, Joe. We set a high standard for ourselves and are truly sorry to hear that we did not meet your expectations. We have had an extremely high amount of walk-ins. Our critical, ER patients will always take first priority. Your pet will be triaged and then put in line accordingly. Thank you, Sumner Veterinary Hospital

Danielle Woodbury

4 years ago

Sumner Vet is the worst! Please don't take your babies here!! They do not care about them at all!! They will add things to your bill that you already paid for, they will not tell you your babies are due for shots even when you are set up with a 1 year plan with them thats already paid for! I'm done, finding a new vet will be the best thing for my dogs and yours! If you don't care about animals you shouldn't be in this business!

Business response:

We take your feedback seriously and would appreciate the opportunity to discuss your concerns in more detail. Unfortunately, we are unable to identify you as a client based on the account name this review is posted from though, so we kindly ask that you give us a call at your convenience.