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Sumner Veterinary Hospital
- Veterinarians
- Sumner, WA
About this business
Location details
16024 60th St E, Sumner, WA, 98390, United States
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Too busy wait time are always crazy long..talking many hours. Also crazy expensive to include the medication which seemed to be inflated way more then 500% for carprofen. Will admit the staff was very friendly and caring.
Business response:
Hello Jay, thank you for the feedback. We have seen a significant increase of patients coming through our emergency service. We strive to help every patient that comes to us in need. We prioritize all critical patients as they come in. Once we are able to determine if your pet is stable and not experiencing a medical emergency, we will provide you with options for care. We do have General Practice appointments available if you need to schedule. Thank you!
Terrible bedside manner, all they care about is getting their money (which they inflate and charge outrageous amounts for anything and everything). We took our 3 month old puppy here because he was sick, they told us he had Parvo even though he tested negative for it TWICE. They wanted us to keep him there for a week at $1,000+ a day, which we couldn’t afford so they sent us home and told us to hope for the best. Turns out the little guy just had worms and just needed a dewormer.... how does a professional veterinarian miss ... read more
Business response:
Hi Hannah, we are sorry to hear you were not satisfied with your pet’s visit. We aim to provide the highest quality of care to your furry friend and are saddened that you felt otherwise.
Update: 11/4 My dog is now at my regular vet having surgery because she rapidly got worse. And Sumner had the audacity to call me this morning saying that I needed to pay the remainder of my bill when I had already paid the full amount in cash. The vet didn't listen or take my dogs condition serious and now she is worse than yesterday. And I waited an extra 2 hours just for the vet to tell me that she is getting antibiotics.
Business response:
Thank you for your feedback. We aim to provide the highest quality of care to your furry friend and are saddened that you felt otherwise.
The Sumner vet is an amazing hospital capability wise but their practice is deceiving. They perform procedures/tests without your knowledge if they feel it’s needed/best and charge you for it months later. We got charged just now for a test that apparently took place months ago on a vet visit without our knowledge. Not only is this terrible business practice but our animals are like family and to experience this disrespect is absurd. I will never take my animals here again.
Business response:
We take your feedback seriously and would appreciate the opportunity to discuss your concerns in more detail. Unfortunately, we are unable to identify you as a client based on the account name this review is posted from though, so we kindly ask that you give us a call at your convenience.
Took Loki our Shepard in for seizures They were more concerned about the $$than The care for our dog.
Business response:
Thank you for providing your feedback and letting us know about your experience, Doug. We set a high standard for ourselves and are truly sorry to hear that we did not meet your expectations. We'd be happy to discuss your experience further and understand how we can do better next time. In the future, if payment options are needed, we do offer CareCredit, and Scratchpay. Please feel free to discuss with us next time. We hope Loki is feeling better.
So I’m here to rant and tell you sumner vet hospital is literally the worst. 7 hours after being told 1 hour wait. Honestly, I don’t care if I have to wait as long as my dog is getting help. The bill was insane. Again, as long as he’s getting help. The vet was a jerk because I didn’t want to go through them for his seizure meds and extra tests. I just wanted to make sure it wasn’t life threatening or going to get worse then follow up with my vet when they opened. They told me he’s not in pain at all and gave no meds. Toda... read more
I'm so so SO disappointed in this vet office that my original vet recommended to me. I will NEVER come here again and will make sure everyone around me doesn't either. The only decent thing they did was help my dog who developed mastitis and got an abcess that had to be surgically removed. even though we had to wait FOURTEEN HOURS for the surgery to take place! after the surgery 5 days ago, I was told she needed to have the packing material removed by now. I needed to call and make an appointment which I did the next mornin... read more
Business response:
Desiray, I am truly sorry to hear about your resent experience with us. I appreciate you taking the time to talk in more detail. Our number one goal is to offer exceptional care and service, so please know I take this feedback seriously. I will be sharing your comments internally and will be working hard to ensure your next visit with us is a good one. If there is anything you need between now and your next visit please let us know. We will see you and your family soon.
Hire front desk people that actually answer the phone, and then listen to you when you tell them what they need to know so they can schedule/respond appropriately, rather than putting you on hold multiple times and asking you to repeat the information over and over. This has happened every single time I've called. It is so aggravating. Then they ask me for information (vet names, meds, doses, etc.) which is all in their system and act put out that they have to look that up. What kind of medical facility has this become? It u... read more
They don’t care about the customer or the pets’ well-being. Very unpleasant interactions with the vet and team members. Rude from when they took my pet in to taking my card information. No sense of empathy or customer service. Would definitely NOT recommend
Frequently asked questions about Sumner Veterinary Hospital
How is Sumner Veterinary Hospital rated?
Sumner Veterinary Hospital has a 3.8 star rating with 2,427 reviews.
When is Sumner Veterinary Hospital open?
Sumner Veterinary Hospital is open now. It is open 24/7.