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Sumner Veterinary Hospital

3.8

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Location details

16024 60th St E, Sumner, WA, 98390, United States

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3.82,427 reviews
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Angela Kee's profile image
Angela Kee 
5 years ago

Why would you take down my negative feedback don't want people to know the truth 

Business response:

Hi Angela. Thanks for reaching out. Facebook doesn't allow us to remove reviews. I'm not sure where your review is at but we promise we didn't remove it. We actually really respect and appreciate any advice and we would be happy to talk with you about how we could have made your experience with us better. Thanks for reaching out. Please give us a call during a weekday and we would love to talk 😊 

Ashley Justice's profile image
Ashley Justice 
6 years ago

Horrible horrible place! If I could give negative -5 stars I would. Long story short take your money somewhere else. HORRIBLE 

Lorraine Floyd's profile image
Lorraine Floyd 
6 years ago

Both my daughter and I brought animals here on separate occasions. For me, the young, female doctor and female tech were both rude and manipulative about a very critical situation. According to the doctor- with no testing, the dog was dying of mammary cancer and needed to be put down, unless I “wanted her to suffer.” So I agreed that I would rather have her have a compassionate, kind and loving experience. The tech took her back to “prep” her. Several minutes later I was hearing UNGODLY noises lasting at least 10 minutes... read more

Shane Morris's profile image
Shane Morris 
6 years ago

Horrible wait times. Very uncaring and rude staff. 

Bev Bass-Dunning's profile image
Bev Bass-Dunning 
6 years ago

Very uncaring and No compassion 

Business response:

Bev, we are truly sorry to hear you had a negative experience with us and appreciate you taking the time to chat in more detail this morning. Our number one goal is to offer exceptional care and service, so please know we take this feedback seriously and have shared your comments internally. 

Shari Hall's profile image
Shari Hall 
6 years ago

I would not take my new pet here .... ever. After hearing what my daughter has gone through, spending THOUSANDS!!!! on her basic domestic pets, just two of them, one for symptoms of lung worms ..... but hey, haven't diagnosed ANYTHING!!!! Do not bring your pets here. 

Kevin Knoben's profile image
Kevin Knoben 
6 years ago

For many years they took care of our dogs for surgeries, day care, and boarding and for these areas they are good. I can not reccomend them to anyone thanks to their terrible billing department. After a hospital stay in boarding for our dog we paid our bill they then called back saying the payment did not go through I provided records showing payment to the front desk I was then told they would let billing know and if there was a problem they would call. fast forward 5 months and I get a call from a collection agancy. When I... read more

Eric Hill's profile image
Eric Hill 
6 years ago

I would NEVER recommend sumner to anyone I know... while in the hospital having our baby, my husband had to take our dog in during emergency hours due to her being super lethargic and not eating (she's diabetic). The wait was 4 hours just to be seen, they took her back and left my husband waiting, left our dog in a kennel after checking her blood sugars (she was 600+)...never gave her fluids or insulin, just left her. When they finally got to my husband they said she was in really bad shape and they wanted to keep her for a ... read more

Melissa Downum's profile image
Melissa Downum 
6 years ago

I have sat in this parking lot the last 3.5 hours waiting to be seen along with 5 different people 4dogs 1cat (or something small) be put to sleep. I then read all the reviews because sitting here I had “time” to do so. So will I return? Probably not. I’ll update my comments if my mind is changed whenever they finally see us. 🙄 

Business response:

Melissa, we are sincerely sorry for your long wait time during your last visit. We know your time is valuable and can assure you we make every effort to see clients in a timely manner. We are always open to feedback and suggestions from our client so please don’t hesitate to reach out to us anytime. 

Frequently asked questions about Sumner Veterinary Hospital

How is Sumner Veterinary Hospital rated?

Sumner Veterinary Hospital has a 3.8 star rating with 2,427 reviews. 

When is Sumner Veterinary Hospital open?

Sumner Veterinary Hospital is open now. It is open 24/7.