Sunset Royal Beach

Chris 

on Expedia

11 years ago

Good Value, Nice Beach, Good Service The beach was awesome. The location was really nice, walking distance to the shopping area, Coco Bongo etc. The wait staff was really attentive and tried to please us. The hotel offered activities through-out the day for adults and kids. We really liked the dinner shows out at the outdoor dining hall. The all inclusive was "all inclusive" all drinks and food were included, that was very nice. Our only reservation was that the hotel needed some updating and general maintaining. The wi-fi w... read more

Dick 

on Expedia

11 years ago

I read many negative things about the hotel before going and was anxious about our stay. My worries were unnecessary. The entire staff did everything to please us. Jose the desk manager went out of the way to accommodate us with a special room because it was my birthday. The dining room was super Carlos gave excellent seating and our waiter Daniel was attentive to the nth degree. The lounge staff and attendants at the pool were continually on the ball seeing to it that all your needs were taken care of. We give this a *****... read more

MIURA 

on Expedia

11 years ago

日本人は私達だけ！会話はスマホ、グーグル翻訳。butセニョール・オースティーノさんありがとう！ 日本人は私達だけでした。東洋人も2組くらいで主に欧米の白人ばかりでした。 英語もスペイン語も出来ませんが、スマホの翻訳アプリで乗り切りました。 オールインクルーシヴだったので滞在中の飲食はタダでした。アルコールもボトルで頼む以外かかりません。 チップも含まれているので日本人には良いと思います。 カンクンのホテルゾーンは物価が高いです。 お部屋にはキッチンがついているので日本から持参した食品も食べることができ便利でした。 ニューヨークからの飛行機が遅れて夜中にチェックインした為、本来予約した部屋でなかったので、次の日変えてもらいました。その際の対応もスムーズでした。 オーシャンビューで最高の眺めでした。ビーチも綺麗です。 ライスラショッピングやどこに行くのも立地はいいです。 レストランでは主人の誕生日にフルートの演奏とケーキでお祝いしていただき、良い思い出になりました。 最後の日はビーチのカヴァナでリゾートを満喫しました。 また利用したいです。 Mr,Faustino Pool Gonzales！GRACIAS! 

Stella 

on Expedia

11 years ago

chambre d'hôtel Mauvaise idée de mettre un restaurant à la carte au centre des étages des chambres. Très difficile de se reposer avant 23h. La première que l'on nous avait proposée était vraiment pas agréable comparée à ce que l'on avait vu sur internet lors de l'achat de notre forfait, nous avons dû négocier pendant 3 heures pour avoir une autre chambre, même si à la réservation nous avons signalé que nous voulions être à l'étage le plus haut pour la tranquillité, et demandé un grand lit, ils nous ont offert une chambre au ... read more

Kdubs 

on Expedia

11 years ago

Nice, all-inclusive cancun experience We got a great deal on the all inclusive package at this resort which is why we picked this resort. It's at the more northern portion of the hotel zone. The beach was great, our room was very modern and cleaned well each day. We had a balcony overlooking the lagoon. The mini bar in the room was stocked with soda, water, and beer each day, no liquor. You got one bag of chips and one bag of peanuts each day also. The food at the resort was "ok". We enjoyed the outside taco station the most... read more

Florencia 

on Expedia

11 years ago

Muy bueno Un hotel muy lindo, al lado de la playa.Con servicio de playa, dos restaurantes bien equipados, con una buena variedad de comidas, el servicio al cuarto fue lo mejor. La habitación muy amplia con una hermosa vista al lago. Playa espectacular, agua muy clara y limpia.El personal muy atento. 

Verified traveler 

on Expedia

11 years ago

Very nice The staff was very friendly and they catered to our every request however I wish the furniture in the rooms were updated. This is a family oriented Hotel 

TIFFANY 

on Expedia

11 years ago

Couples getaway The hotel was okay ... We decided to attend a wedding at the last minute & this was our only option ....I loved the stay at the hotel just note that the tv was outdated & furniture needed to be updated as well ..however, the food and service was excellent!!! thee only problem I have with Cancun overall is the harassment of buying timeshares. From the moment you step off the plane your vacation is cut short by giving 90 minutes of your time for vouchers & presentations of timeshares that you don't need! 

Verified traveler 

on Expedia

11 years ago

very nice and good location we had wonderful weather and the stay was very nice. Staff was pleasant and very flexible. Check in was a little bit delayed but checking out was smooth. Food was very good and the best thing is that the beach was excellent.