Sunset Royal Beach

José 

on Expedia

11 years ago

Agradable Cuando llegamos al hotel no habia habitaciones por sobreventa, nos mandaron al Hotel Ocean Spa que es de la misma cadena y mismas características. EEn este hotel nos sentimos agusto, todo muy bien. Los alimentos muy variados y ricos. La ubicación nos agrado más porque estaba más cerca del centro de Cancun y de ahi pudimos desplazarnos para donde quisimos. 

BOB 

on Expedia

11 years ago

BEAUTIFUL RESORT RIGHT ON THE BEACH WE ENJOYED THE AMBIANCE AND THE BEACHFRONT. IT WAS WONDERFUL HAVING ALL SERVICES ON SITE. THE ROOM WAS PLEASANT AND COMFORTABLE. 

Anji 

on Expedia

11 years ago

Great beach and amazing service My only complaint would be about the rooms. They are out dated. The room was always kept clean though. We were given a first floor room that was in between one of the hotels and the pool (115). We thought it would be extremely noisy however the noise was never an issue. The beach is great. I recommend putting your towel on the chairs in the morning before breakfast though. The lunch/dinner buffets weren't good however the reservation only meals at the two resturants were extremely good. The st... read more

C 

on Expedia

11 years ago

Not horrible....but not fantastic either I'd have to say overall this resort is about a 3.0 (but certainly not the 3.7 it was rated when I booked my trip). Let's start with the cons... The resort is definitely one of the older ones at the north end of the Hotel Zone. Also, it's important to note that it is primarily a timeshare property. This would have been nice to know before booking as there is certainly a difference in the service for timeshare members vs. the average guest and it was noticed by us. The food is also ju... read more

Chris 

on Expedia

11 years ago

Good Value, Nice Beach, Good Service The beach was awesome. The location was really nice, walking distance to the shopping area, Coco Bongo etc. The wait staff was really attentive and tried to please us. The hotel offered activities through-out the day for adults and kids. We really liked the dinner shows out at the outdoor dining hall. The all inclusive was "all inclusive" all drinks and food were included, that was very nice. Our only reservation was that the hotel needed some updating and general maintaining. The wi-fi w... read more

Dick 

on Expedia

11 years ago

I read many negative things about the hotel before going and was anxious about our stay. My worries were unnecessary. The entire staff did everything to please us. Jose the desk manager went out of the way to accommodate us with a special room because it was my birthday. The dining room was super Carlos gave excellent seating and our waiter Daniel was attentive to the nth degree. The lounge staff and attendants at the pool were continually on the ball seeing to it that all your needs were taken care of. We give this a *****... read more

MIURA 

on Expedia

11 years ago

日本人は私達だけ！会話はスマホ、グーグル翻訳。butセニョール・オースティーノさんありがとう！ 日本人は私達だけでした。東洋人も2組くらいで主に欧米の白人ばかりでした。 英語もスペイン語も出来ませんが、スマホの翻訳アプリで乗り切りました。 オールインクルーシヴだったので滞在中の飲食はタダでした。アルコールもボトルで頼む以外かかりません。 チップも含まれているので日本人には良いと思います。 カンクンのホテルゾーンは物価が高いです。 お部屋にはキッチンがついているので日本から持参した食品も食べることができ便利でした。 ニューヨークからの飛行機が遅れて夜中にチェックインした為、本来予約した部屋でなかったので、次の日変えてもらいました。その際の対応もスムーズでした。 オーシャンビューで最高の眺めでした。ビーチも綺麗です。 ライスラショッピングやどこに行くのも立地はいいです。 レストランでは主人の誕生日にフルートの演奏とケーキでお祝いしていただき、良い思い出になりました。 最後の日はビーチのカヴァナでリゾートを満喫しました。 また利用したいです。 Mr,Faustino Pool Gonzales！GRACIAS! 

Stella 

on Expedia

11 years ago

chambre d'hôtel Mauvaise idée de mettre un restaurant à la carte au centre des étages des chambres. Très difficile de se reposer avant 23h. La première que l'on nous avait proposée était vraiment pas agréable comparée à ce que l'on avait vu sur internet lors de l'achat de notre forfait, nous avons dû négocier pendant 3 heures pour avoir une autre chambre, même si à la réservation nous avons signalé que nous voulions être à l'étage le plus haut pour la tranquillité, et demandé un grand lit, ils nous ont offert une chambre au ... read more

Kdubs 

on Expedia

11 years ago

Nice, all-inclusive cancun experience We got a great deal on the all inclusive package at this resort which is why we picked this resort. It's at the more northern portion of the hotel zone. The beach was great, our room was very modern and cleaned well each day. We had a balcony overlooking the lagoon. The mini bar in the room was stocked with soda, water, and beer each day, no liquor. You got one bag of chips and one bag of peanuts each day also. The food at the resort was "ok". We enjoyed the outside taco station the most... read more