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Surprise Ford
- Car Dealers
- Surprise, AZ
About this business
Location details
16825 W. Waddell Road, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
Backup camera still not working all the time
Business response:
We're disappointed to hear you are still having issues with your camera and would like to speak with you to get some additional information so we can address this for you. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience to discuss this further.
Car had a nail in tire when purchased. Was not ready when they said it would be. I was told by salesman he could get the $$$ for the 'add-ons' deducted from sales price -- this point never came up when signing papers. Signed papers, but had to come back to sign again and payment went UP by approx. $40/month! Overall, not an experience I would recommend.
Business response:
We'd like to speak with you about your recent purchase and gather more information. Please reach out to Beverly Woodhull, Customer Relations Director, at 855-971-8355 at your earliest convenience to discuss this further.
My car's display screen keeps going black, which is how you control most things in the car. In addition, if the fob is anywhere in my purse, the passive entry does not work. Never had this with another car. They kept the car Tuesday-Saturday just to diagnose. No loaner and no rental. They told me nothing was wrong with the car. Screen went black within 15 minutes of getting the car back. Taking it back in this week. The staff are friendly - no issue there.
Business response:
We're disappointed to hear this continues to happen and we apologize we have not yet been able to replicate it or find the cause. We will continue to do our best to try and diagnose the issue with some additional tests when you return. In the meantime should you have any questions please feel free to contact our Service Director, Anoeil Atenousazar, at 623-666-8577.
Fluids were not topped off. Printed checklist Iwas given had nothing checked to indicate the current state of any items on it.
Business response:
We're thrilled to hear that your experience has been positive so far. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts.
made an appointment a week ahead. Dropped off Truck on Wednesday for check engine light and didn't look at truck until the following Monday. Then broke a bolt and had to replace manafolds. Poor communications on status, service and doubt if I return.
Business response:
We're disappointed to hear you weren't satisfied with your service appointment. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience to discuss this further.
While the buying experience was straight forward, the experience afterward has been lackluster, bordering on failure. Clear and correct communication was a repeated issue regarding the vehicle's recall status, as well as a broken antenna that should have been easily noted by the dealership on inprocessing. The most egregious fault is the refusal to remove LoJack services from the vehicle, only to not provide the account for the service, which was not desired in the first place.
Business response:
We'd like to assist you with this situation. Please reach out to Beverly Woodhull, Customer Relations Director, at 855-971-8355 at your earliest convenience to discuss this further.
I can not recommend anyone service your vehicle at Surprise Ford. I brought the vehicle in specifically to replace a transfer case input seal and it was never done, nor was the transmission serviced. It sat at the dealership for almost 2 weeks. After the inspection I agreed to get the fluid changed in the front diff and that was all they did to the vehicle. Note, I would give them no stars but the app requires at least one star.
Business response:
We'd like the opportunity to go over your appointment details further. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience.
Paid for oil change tire rotation and inspection. Discovered tires were not rotated asked for inspection report and was told it was emailed. Requested it again still no report. Complimentary wash was on bill but not done. Tried to reschedule tire rotation was told they were busy. Tried to call the dealership to tell them I would be late. The person on the phone said the service managers were too busy to speak to me. Told her I would be going to another dealership in the future. All this and I bought my truck from them. Now w... read more
Business response:
We apologize for any miscommunication with our team. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience to discuss this further.
The reason for 1 star is purely based on my experience with Josh Nelson, one of the gentlemen in the finance department. Something else to note is the fact that this dealership is absolutely atrocious when it comes to customer service.
Business response:
We are disappointed to hear this and would like to explore more details of this feedback. Please reach out to Beverly Woodhull, Customer Relations Director, at 855-971-8355 at your earliest convenience to discuss this further.
Frequently asked questions about Surprise Ford
How is Surprise Ford rated?
Surprise Ford has a 4.1 star rating with 6,059 reviews.
When is Surprise Ford open?
Surprise Ford is closed now. It will open tomorrow at 8:00 a.m.