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Surprise Ford
- Car Dealers
- Surprise, AZ
About this business
Location details
16825 W. Waddell Road, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
Service dept. needs serious work. Chalk up another line on the board as to why people HATE dealerships.
Business response:
We'd like to understand more details regarding your concerns. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience to discuss this further.
This is not our Bronco. We have a Badlands
Business response:
Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience to fix our records, thank you.
I bought 2023 Bronco Raptor in November and they were supposed to order the Raptor graphics for the sides and they said it would take a week to come in and keep blowing me off. It is now January, terrible customer service.
Business response:
We'd like to look into this situation directly with you. Please reach out to Beverly Woodhull, Customer Relations Director, at 855-971-8355 at your earliest convenience to discuss this further.
Horrendous experience. The time it took to repair the vehicle wasn't a bad part, it was a lack of communication at every turn. I had to chase down the service advisor, and left messages for the service manager, and never received a call back. When I finally did get the repair for the vehicle it was more than anticipated. The communication was just horrendous and not what I come to expect from ford
Business response:
We're disappointed to hear this as your Service Advisor should have actively communicated any wait times. We would like to speak with you regarding your appointment so we can gather some additional information so we can address this with our team. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience.
Horrible! Had an appointment at 7am for an oil change, by 9am they had not even touched my car. Waited 2 hours for nothing. Left a message for manager, he never returned my call.
Business response:
We're disappointed to hear this as your Service Advisor should have actively communicated any wait times. We would like to speak with you regarding your appointment so we can gather some additional information so we can address this with our team. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience.
They had my vehicle for five days and never got to it, and left me stranded without a car. I won't go back.
Business response:
We're thrilled to hear that your experience has been positive so far. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts.
A2 to 3 hour service for oil change and cooling system power flush took over 4 hours. Drain plug on oil pan was damaged on earlier service from use of a power tool but was not replaced.
Business response:
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you had a great time with our team. Providing excellent service is our top priority, and your feedback is truly appreciated.
After having the vehicle for 2 and 1/2 weeks, they replaced 1 of the 2 front Axle seals, ( who does 1 when you have to remove both to replace one..... Change both, WOW!!! Drove it 55 miles and the other side is leaking like a sieve, so now they have it back. What a joke
Business response:
We're extremely disappointed to hear this feedback regarding your vehicle and would like the opportunity to speak with you so we can address the situation. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience.
Cordial service writer and the good news ends there. Proposed a $700 solution to a problem they caused that I fixed with a zip tie as recommended by my regular mechanic. But for the recall on another matter I would not have taken the truck to them at all.
Business response:
We take damage claims seriously and would like to discuss this with you directly. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience to discuss this further.
Frequently asked questions about Surprise Ford
How is Surprise Ford rated?
Surprise Ford has a 4.1 star rating with 6,062 reviews.
When is Surprise Ford open?
Surprise Ford is closed now. It will open at 8:00 a.m.